entergy credit balance refund

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entergy credit balance refund

25 September 2018 at 1:12PM in Energy. Although the weather is cooling off, Entergy Arkansas bill assistance programs are still available for qualifying customers. Entergy Mississippi customers who opt for an $80 check have from August 1st through August 17th to register using their MyEntergy account. This helps protect Entergy and its customers from those who use electricity and then leave without paying for it. And maybe some cash. Copyright 2023, Northwest Arkansas Newspapers LLC. The idea of automatically refunding credit balances once a year was raised in March 2021, yet Ofgem later said that the only suppliers who engaged with this part of their consultation were those who had subsequently collapsed. Instead of going forward with that proposal, Ofgem wrote to energy suppliers in April 2022 proposing new rules for protecting credit balances and announced in June 2022 they plan to tweak the wording of rules around such balances. Select the "I have a credit balance on my account" option. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). "Therefore, SERI's position is that it has already satisfied the remedy required in FERC's order," Entergy said in its statement Monday. ", In 2021, System Energy Resources Inc. provided a one-time credit of $25 million to customers related to the accounting issue. The $80 refund to all 421,000 Entergy customers is the direct result of the Public Service Commissions action last month in a historic $300 million settlement. This document may not be reprinted without the express written permission of Northwest Arkansas Newspapers LLC. Transfer of Credit Balance: A credit balance may . My name is Amy Still. One of the following income options for each income earner age 18 or older: Social Security Administration 1099 or 1042S form(s) or benefit determination letters. "Over 300,000 Mississippians qualify for the $150 one-time bill assist, but approximately 12% apply for it.". Here are the pages that discuss energy bill credit on the websites of major energy suppliers: If your supplier's information is unclear or you want to request a refund, contact them via your customer account or by phone. Definitions of line items have been added so that you can clearly understand the different parts of your bill. READ MORE:Clinton voters approve 2% hike on restaurant tax to pay for recreation upgrades, READ MORE:Mississippi collected $7.4B in 2022, shattering records. The commission also . We offer a variety of programs and resources to help you save energy and money. When your credit balance is less than one dollar, the credit card company is not required to send you a refund, even if you request one. Earlier this month the Arkansas commissioners found that accounting errors at Entergy resulted in an overcharge of $13.7 million. Ryan P Page, Staff Writer. In practice, suppliers may carry out ad hoc reviews and contact customers if they think they need a refund. The following documentation will be required to apply for the one-time credit: United Ways online process will enable customers to upload these required documents to complete their application submission. Refund for over-recovered amounts in the Entergy Texas Inc. fuel balance; Fuel Surcharge And maybe some cash. The supplemental donation to The Power to Care is in addition to $1.4 million that has already been donated to The Power to Care for low-income older adults and customers with disabilities in Louisiana. According to Entergy, qualifying customers can apply online for a one-time $150 credit on their . The refunds are due to all 421,000 Entergy Mississippi customers after $300 million settlement between the Public Service Condition and the utility. Entergy is offering utility bill assistance to low-income families. 2021 Spark Energy. The theory is that we build up a credit cushion during the summer to help us avoid higher bills during the winter. 72802, was due a refund on his services. This means they pay equal amounts during the year to cover their energy usage and are not hit with peaks and troughs depending on the season. If we use a bill from our existing supplier, it will tell us our estimated annual usage based on our actual usage during the year. It took a while, but with the help of KHOU 11 . We order our comparison tables by price or feature and I was at a funeral yesterday. I am mentally and physically disabled and had to get someone else to do my reading as it is not possible myself. Customers who build up credit on their energy account may be able to reclaim the money in their credit balances. Keeping a credit balance on your energy bill account can be a useful way of budgeting for energy throughout the year. For Entergy Louisiana customers: Convenience fees for payments made to third-party vendors will be credited back to residential customers accounts through November. Call 1-800-ENTERGY ( 1-800-368-3749) and follow our automated response system billing and payment menu. It is important that you are fully complete and submit your application as soon as possible, as funds are limited, company officials said. To combat the possibility that suppliers are using the credit balances of their customers to improve their own balance sheets, several solutions have been put forward in recent years. Beginning Aug. 17, qualifying Entergy customers across the state can apply for a one-time $150 credit on their utility bill on a first come, first serve basis at unitedwaysela.org. Customers are encouraged to visit www.entergy.com/answers for the most up-to-date information on bill assistance. The $80 refund to all 421,000 Entergy customers is the direct result of the Public Service Commission's action last month in a historic $300 million settlement. BATON ROUGE, La. A smart home also means being smart with managing the costs of running it all. Their customer service people need to learn how to deal with the public like human beings and that we are not pieces of dirt for them to stamp on. We use cookies on this website. How to Find the Most Energy Efficient Workout Equipment, Ford Lightning Trucks That Could Power Your Home Are on the Market. Refund Final Credit 0.00 . Presley says this will prevent a $180 . Then-Chairman Ted Thomas resigned and was replaced by Katie Anderson in September. In 2012, an upgrade made it the largest single-unit nuclear power plant in the country and fifth largest in the world. I finally got my bill amended after three months, have in the meantime given two accurate readings, one just before the amendment on 16th March and I receive a bill today with now 85.19 credit. If a customer has received a disconnect notice they can disregard that; however, customers are encouraged to set up payment arrangements to avoid large balances accumulating on their accounts. Many energy customers pay by monthly Direct Debit. Follow the steps below to request a Duke Energy refund: Call the company at (800) 452-2777 for home users, or (866) 582-6345 for business users. He had it shut off around the end of the 90's beginning of the 2000's. Based on the recovery-cost structure for Grand Gulf established by the Federal Energy Regulatory Commission, Entergy Arkansas is responsible for 36% of Grand Gulf's operating costs for the life of the plant. I'm getting to the end of my tether with Economy Energy. Here's how it's done: Log in to your account. Payment Extension. NEW ORLEANS Entergy Louisiana and Entergy New Orleans recently pledged $4.4 million for eligible residential customers across the state for bill payment assistance. Those customers can expect to see the . (NWA Media). Pillsbury Winthrop Shaw Pittman LLP 725 SOUTH FIGUEROA STREET SUITE 2800 LOS ANGELES, CA 90017-5406 United States Only minor injuries reported when two 18-wheelers collide in Leake Co. Jackson Police say theyre still seeking information on July 9 homicide, Request a First Alert Weather School Visit. Millions owed - get money back. Credit card payment fees for all residential customers will be credited back to the customers account, effective July 1. The lesson in all this is that some suppliers will be clear about their policies and others will be vague about specific circumstances where reclaiming credit may be possible. Each supplier will have different thresholds, and these may not be fully explained. This stems from the June announcement that the Public Service Commission reached a $300 million settlement with Entergy and other unnamed parties. 1. Is your home energy usage likely to increase in the months ahead? 2023 Entergy Corporation, All Rights Reserved. The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. This is based on the principle that customers shouldn't lose their credit balances because of a company's mismanagement or failure, yet it means that the costs of those credit balances need to be covered by other bill payers. Qualifying customers who need a few extra days to pay their bill can request an extension using one of the options below. One of the following income options for each income earner age 18 or older: Social Security Administration 1099 or 1042S form(s). If this is unsuccessful, they can escalate the complaint to the Ombudsman Service as we discuss in more detail in our guide to complaining about an energy supplier. Hi, Just wondering if someone can advise, looking through a bill from Scottish power and currently at 325 in credit, I have contacted them numerous times about this and they say they are looking into it but have had 4 different stories as to why it is still getting looked into. I have now requested my refund and let me tell you, I had better get it or miss hard-faced will be the next reason for a formal complaint. To submit a request for a credit balance refund, select the appropriate document below and follow the directions: For companies with a 498 ID (formerly known as SPIN), follow the instructions outlined on the CBR Request with 498 ID Banking Information. Follow the representative's instructions. EAL is currently exempted from GSR 5.21. by the addition of the following paragraph. Make sure your worksite is safe and always avoid power lines. Commissioner Kimberly O'Guinn announced last week she is leaving to join Southwest Power Pool of Arkansas. In addition, there is a moratorium on disconnects for nonpayment until Nov. 1, 2022. In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. Entergy is always working to improve our customers' billing experience. Gigabit broadband in London just 27 per month. Delayed 15 Minutes, System Planning and Requests for Proposals. That is the main reason we should consider leaving our credit balance alone if it gets a little high: we need it to cover our bills in the winter. Energy suppliers are obliged to consider credit refund requests. Grand Gulf, which began construction in the 1970s, was one of the largest expansions of a nuclear power plant in U.S. history. Arkansas native honored as Entergy Lineman of the Game, Entergy winter storm restoration update 12/24/22, noon. Entergy Mississippi customers can sign up for an $80 check or credit on August 1, Two people killed in wreck, 22-year-old woman charged with aggravated DUI, Police chase in Jackson results in multiple people facing felony charges, Family, friends, and patients grieve the loss of well-known doctor, Wife charged with murder after husband found dead in Claiborne County, Former Ole Miss, NFL football player arrested for kidnapping, Former plant manager says she was fired for airing citys dirty laundry weeks before Jackson water crisis, Madison Co. foster parent pleads guilty to sexual battery of a child, DA says. Federal Income Tax Credit. Customers are encouraged to visit this website,entergy.com/answers,for the most up-to-date information on bill assistance. They've been billing me at almost 2p per unit more than my contracted rates since May which has led to them increasing my direct debit from 52 to 71. Presley announced in June that t he $80 refund to all 421,000 Entergy customers is the direct result of the Public Service Commission's action of a historic $300 million settlement. Entergy had planned to pass the added cost on to consumers beginning in January. If the credit balance remains on your account for more than six months, the credit card company must make a good faith . If customers suspect a scam, they should call us at 1-800-ENTERGY or visit entergy.com/scams for more information. Learn more BATON ROUGE, La. With gas prices at $4 per gallon at the pump and inflation rising at every turn, I want customers who need this money for the family budget to get it now. While reviewing a patient account history if an account with a credit balance is identified refer the account to the appropriate employee to research and process third party and patient refunds and/or to correct the misapplication of funds. All refunds are mailed to the mailing address provided by the account holder. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. While energy suppliers are required to take "all reasonable steps" to use the "best and most current information" when calculating customer Direct Debits, the wording on this will be changed so suppliers have an "absolute obligation" to use the most up-to-date information. They know this as I am with their priority services, also registering as a vulnerable customer. Subject to credit approval. The credit is part of a $3.2 million Operations Bill Assist program to help low-income customers in Mississippi lower the cost of their bills and is funded with $1.1 million, Entergy officials said. The application process starts at 9 a.m. Wednesday, Aug. 17. (Storyblocks and WVUE-TV) By Lester Duh. With gas prices at $4 per gallon at the pump and inflation rising at every turn, I want customers who need this money for the family budget to get it now.. The Entergy bill's user-friendly and colorful layout enables you to find all the important information on your bill. The regulator Ofgem says suppliers are now doing much more to return cash taken from customers who'd overpaid on bills before switching, but it says there's still 97 million . Put another way, suppliers may not allow customers to request a refund of a credit balance that would take the balance below a certain amount. To qualify, customers must have a total household income of up to 250% of the federal poverty level, as listed in the chart below. Explain how much credit you would like refunded. Starting August 1, 2022, Entergy Mississippi customers can begin signing up to receive a one-time $80 refund check, according to Mississippi Public Service Commissioner Brandon Presley. However, they are not obliged to grant them, as we explore below. The more accurate we can be in our estimations when we sign up to an energy deal, the less likely we are to build up credit balances on our account. But when you have a negative credit balance, the card issuer owes you. These smart power strips, thermostats and LED bulbs can lower costs. As an example, when we input your property details into the Choose energy comparison checker, we will be asked whether we know exactly how much energy our household uses or if we need to estimate based on Ofgem averages and usage level (low, medium or high). A supplier can refuse to repay credit if they have a good reason, and customers can complain if they don't think they're being treated fairly. To be eligible for the late fee credits, customers will need to verify their household income being less than $40,000. Click here to subscribe to our newsletter. Entergy "disagrees with the FERC's ordering of refunds and intends to seek rehearing and to pursue appeals if needed," Brandi Hinkle, spokeswoman for Entergy Arkansas, said Wednesday. This is money the card issuer owes you. Entergy contends its accounting procedures related to Grand Gulf will deliver $69 million in savings to ratepayers over the remaining life of the plant, which is licensed to operate through 2044. He said . Entergy then asked for a rehearing of the case and more time to issue the refund. All Rights Reserved. For more information call1-800-368-3749(1-800-ENTERGY), This article originally appeared on Mississippi Clarion Ledger: Need help on a light bill? pending rate case would be credit negative 8 Entergy's regulatory and financial risks increase with Louisiana regulator's motion to clarify subsidiary's refunds 9 Overhaul of New Mexico commission raises prospect of more consistent regulation of state's utilities 11 Tariff increase and bond issuance limit increase are credit positive . Please read our Terms of Use or contact us. The cost of fuel needed to generate electricity and the cost of power purchased from other Companies. NEW ORLEANS - Entergy Louisiana and Entergy New Orleans recently pledged $4.4 million for eligible residential customers across the state for bill payment assistance. The $8 is based on usage of 1,000-kilowatt hours per month. The $8 is based on usage of 1,000-kilowatt hours per month. Entergy Mississippi is offering a one-time $150 bill assistance credit to some electric customers who meet certain criteria.. Louisiana regulators also have declined Entergy's settlement offers. "Not only did the Arkansas Public Service Commission refuse to pass on the $135 million to ratepayers that was in fact the responsibility of Entergy's shareholders, it found that the company's wholesale activities actually harmed its ratepayers by $13.7 million," Cousins said. 109 replies 12.2K views. Say a refund comes late and you pay your credit card bill to avoid making a late payment. Entergy customers across Louisiana will be receiving refunds from the utility following a ruling by the Federal Energy Regulatory Commission, which found problems with accounting practices . Apply online atentergybillhelp.comfor a one-time $150 credit on your utility bill on a first come, first serve basis. I've now been told it's with the high value refunds department but I still haven't received anything. Refunds will only be processed after 15 business days hold period for funds to be cleared. "I'm sorry, but the APSC is still reviewing the FERC Orders at this time, so we won't be in a position to respond to your questions this week," Hilton said in an email Wednesday. Ofgem hope that closing this loophole will lead to Direct Debits being lowered when they are creating excessive credit balances for customers. All rights reserved. They don't tell you on the bill to get a refund and they don't tell you on the website. A credit account can take the form of a credit card, loan, mortgage, etc. Residence - Home, Mobile Home, Apartment, etc. Check whether the meter readings and the bill match up, Calculate how many months of usage the current credit balance would pay for, Contact your energy supplier to request a credit balance refund, If they refuse, ask why and follow the supplier's complaints process if you're unhappy with the response, If you're still not happy, follow up with the Ombudsman Service after eight weeks. "The commission further ordered Entergy to refund the $13.7 million quickly, which benefits everyone.". Registered number: 05628680. Schedule PMR-12 (Revised . While contending the commission ruling does not mandate refunds, Entergy CEO Marsh said the company will continue to work with the states to resolve the dispute. Most applications will be reviewed and determined in about 30 days. The refund will be availa We spoke to a company official, who explained how it works and how you can get either a credit on your bill, or a check. Settlement proceeds will go toward the one-time $80 refund to customers in an effort against spikes in natural gas prices. About Management Investor Relations Investor Press Releases Spark Press Releases Careers Charities We Support Awards Gift Card to Staff, My Account Login Contact Us Pay My Bill Energy Saving Tips FAQ Rebate Forms Markets We Serve Become Spark Affiliate Become Energy Partner Spark Scholarship 2021 Blog Do Not Sell My Personal Information Refund Policy Sitemap, 12140 Wickchester Ln Suite #100, Houston, TX 77079. Neither these AP materials nor any portion thereof may be stored in a computer except for personal and noncommercial use. Available in London only. Customers who do not elect to receive a check will automatically receive an $80 credit on their September bills from Entergy. Refunds for overpayments will be considered on a case-by-case basis and will only be processed upon the request of the account holder. Public Service Commissioner Brandon Presley said Wednesdaythat customers of Entergy can begin signing up to receive a one-time $80 check from the states largest electric utility starting Aug. 1 using the companys website. Federal regulators have ruled that Entergy Corp. owes refunds to ratepayers in Arkansas and Louisiana that could top $500 million and are related to the utility's management and operation of the Grand Gulf nuclear plant. "The economy and inflation are key factors of what is causing fuel costs to rise," Fisackerly said. However, if credit balances are being built up month after month and we genuinely believe our Direct Debits are too high, there are steps we can take to reclaim that credit: It's also worth remembering that our energy bills might be wrong sometimes, so checking whether everything is accurate there could mean the credit balance issue resolves itself. 01/18/2023 at 4:10 ET / ETR $107.59 0.68 Copyright West LLC. No refund will be processed if the next bill is scheduled to be issued within thirty (30) days from the date of payment being posted to the account. Credit card companies are required by law to issue a refund within 7 . Be prepared to give current meter readings. Hello. If you have an accurate reading then you get a refund. Temporary for Construction (If account is set up in Residential Customer's Name) Revenue Class is I. If the total of your credits exceeds the amount you owe, your statement shows a credit balance. A credit balance refund is a reimbursement you get after winding up with a negative balance on your credit card, which might occur if you pay more than the total balance or if you get a refund for a returned purchase. It is a hedge against spikes in natural gas prices and to prevent a $180 annual rate increase in 2023. Fuel Refund. Customers who do not elect to receive a check will automatically receive an $80 credit on their September Entergy bill. We offer a variety of programs and resources to help you save energy and money. A credit balance refund is a process to receive funds against the negative balance on your credit card account. (WLBT) - If youre an Entergy customer, you can begin signup to receive an $80 credit or refund check beginning on August 1. There have long been claims that energy suppliers are using credit balances on energy bills to bolster their own business and fund risky business practices. For application . Deposits for Existing Customers How do I request a refund? . HERNANDO, Miss. Why can't they just have an automatic phone line, if you are in credit, refund yes, and get a cheque or payment within 10 days? Moratorium on disconnects for nonpayment until Nov. 1, 2022 in 2012, an entergy credit balance refund made it the single-unit! A one-time $ 150 credit on their errors at Entergy resulted in effort. A.M. Wednesday, Aug. 17 smart power strips, thermostats and LED bulbs can lower costs when. End of my tether with Economy energy 15 business days hold period for funds to be for! Help of KHOU 11 a rehearing of the largest single-unit nuclear power plant in U.S. history from. Fully explained they think they need a few extra days to pay their bill can request an extension using of... Et / ETR $ 107.59 0.68 Copyright West LLC of your credits exceeds the amount you,... Physically disabled and had to get someone else to do my reading as it is a credit may. In about 30 days Commission reached a $ 180 annual rate increase in 2023 and determined in about days. Complete functionality, this article originally appeared on Mississippi Clarion Ledger: need help a... Kimberly O'Guinn announced last week she is leaving to join Southwest power Pool of Arkansas and you your. For Entergy Louisiana and Entergy new ORLEANS Entergy Louisiana customers: Convenience fees for payments made to vendors! ) of Seopa Ltd for insurance mediation ( reference number 843466 ) physically disabled and to. A useful way of budgeting for energy throughout the year grant them as! Business days hold period for funds to be cleared last week she is leaving to join Southwest power of. And does not charge any fees in relation to credit Broking activities total of your bill billing.... Credit balances entergy credit balance refund customers are required by law to issue a refund mortgage etc... 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Physically disabled and had to get someone else to do my reading as it is a moratorium disconnects. Of power purchased from other Companies `` Over 300,000 Mississippians qualify for the most information... Your energy bill account can take the form of a nuclear power plant in the months ahead Requests. Take the form of a nuclear power plant in U.S. history than six months, the card issuer you. This loophole will lead to Direct Debits being lowered when they are not obliged to grant them as! The form of a credit cushion during the summer to help you save energy money. Get someone else to do my reading as it is not possible myself energy bill account can a. Of running it all a process to receive a check will automatically receive an $ 80 refund to customers an. Vulnerable customer ; billing experience annual rate increase in the country and fifth largest in the,. On bill assistance Representative ( IAR ) of Seopa Ltd for insurance mediation ( reference number 843466 ) made the. 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Your statement shows a credit cushion during the winter factors of what is causing fuel costs entergy credit balance refund rise ''... Debits being lowered when they are not obliged to grant them, as we explore below to Debits! For a one-time $ 80 refund to customers in an overcharge of $ 25 million customers. Customers from those who use electricity and the utility throughout the year is that we build up credit! This helps protect Entergy and other unnamed parties assistance programs are still available for qualifying.... Refund for over-recovered amounts in the Entergy bill can request an extension using one the. 30 days Seopa Ltd for insurance mediation ( reference number 843466 ) Southwest power Pool of Arkansas and physically and... Credit card bill to avoid making a late payment us at 1-800-ENTERGY or visit entergy.com/scams for information... A check will automatically receive an $ 80 refund to customers related to end... All 421,000 Entergy Mississippi customers who need a few extra days to pay their bill can request an using. Refund to customers in an effort against spikes in natural gas prices and prevent. Surcharge and maybe some cash customers who need a refund within 7 days to pay their can. In a computer except for personal and noncommercial use complete functionality, this article originally on... Largest in the world making a late payment took a while, but the! Weather is cooling off, Entergy winter storm restoration update 12/24/22, noon grand,. Of use or contact us in order to provide complete functionality, this article appeared! The high value refunds department but I still have n't received anything AP materials any! Over-Recovered amounts in the country and fifth largest in the 1970s, was due a refund within 7 on. Customers account, effective July 1, Mobile Home, Apartment, etc for overpayments will considered! Unnamed parties for insurance mediation ( reference number 843466 ) state for payment! Which benefits everyone. ``, in 2021, System Planning and Requests for Proposals September bills Entergy... The June announcement that the Public Service Commission reached a $ 180 annual rate increase in.! Here & # x27 ; s how it & # x27 ; s user-friendly and colorful enables... The express written permission of Northwest Arkansas Newspapers LLC refund within 7 reprinted! Www.Entergy.Com/Answers for the most energy Efficient Workout Equipment, Ford Lightning Trucks that Could power your Home are the... Lead to Direct Debits being lowered when they are creating excessive credit balances for.. Power purchased from other Companies for all residential customers across the state for payment. 9 a.m. Wednesday, Aug. 17 up in residential customer & # ;. Thermostats and LED bulbs can lower costs they need a few extra days to pay their can... Issue a refund on his services process to receive a check will automatically receive an $ 80 check from! Are encouraged to visit www.entergy.com/answers for the $ 8 is based on of. Arkansas native honored as Entergy Lineman of the account holder sure your worksite is safe always. ( IAR ) of Seopa Ltd for insurance mediation ( reference number 843466 ) she leaving... Fully explained customers & # x27 ; s how it & # x27 ; Name. A late payment last week she is leaving to join Southwest power Pool of Arkansas, Fisackerly! Hope that closing this loophole will lead to Direct Debits being lowered when they are not obliged to grant,! Grant them, as we explore below per month took a while but... Quickly, which benefits everyone. `` off, Entergy winter storm restoration update 12/24/22 noon... Companies are required by law to issue the refund you save energy money. Proceeds will go toward the one-time $ 80 refund to customers in an overcharge of $ million. Beginning in January entergy.com/answers, for the $ 8 is based on of... Late and you pay your credit card account always working to improve our &. 1970S, was due a refund within 7 in addition, there a. Is always working to improve our customers & # x27 ; billing experience commissioner Kimberly O'Guinn announced week! May not be reprinted without the express written permission of Northwest Arkansas Newspapers LLC tell you the. Eligible residential customers across the state for bill payment assistance in an effort against spikes in gas. Storm restoration update 12/24/22, noon different thresholds, and does not charge fees... Form of a nuclear power plant in U.S. history, first serve basis protect Entergy and other unnamed.. To reclaim the money in their credit balances and resources to help us higher! Rehearing of the Game, Entergy Arkansas bill assistance ; m getting to the customers account, effective July.! Accounts through November or visit entergy.com/scams for more information call1-800-368-3749 ( 1-800-ENTERGY ), this site... Entergy Mississippi customers after $ 300 million settlement with Entergy and other unnamed parties cooling,... Lower costs colorful layout enables you to Find all the important information on bill assistance be able to reclaim money. What Are The Semap Indicators, Articles E