After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. You should contact your travel agent for pickup time. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. We booked airport transfer with BD travel and it was the worst decision we have made. Had they proactively informed the hotel of the issue, so we knew, it would have been better. We confirmed the time with them several days before. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Flight changed to 6:50 on Thursday Jan 5. Then we took a jeep rental. WestJet needs to find a different company to use. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. We flew into Cancun and stayed in Riviera Maya. They were excellent and gave us all the info we needed. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? Instead there are so many numbers, and you really don't know which number is for BD experience. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Isla Mujeres to Cancun. How long typically is the wait for a private van at the Cancun Airport? No car seat as requested either. Absolutely terrible. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Shame on you Bd, what a bad organisation !!!! We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. After about a 35 minute wait our transportation finally arrived. Dear guest, It will be our pleasure to serve you. As asked we were at the lobby at 10am. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . They were running with luggage to catch their flights! This is the version of our website addressed to speakers of English in the United States. Not sure? I don't see a way that can be done, can you please assist?? This is the version of our website addressed to speakers of English in United Kingdom. It is important to clarify that the main attractive of this activity is the sailing between Cancun and Isla Mujeres Island on a Catamaran; although the snorkeling it is indeed an activity included in the tour, it is not it main goal and it will depend on the weather conditions. Amazing tours and fun adventures waiting for you. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. Feel free to remind the driver when you board of your deviated drop-off point. I tried the website contact area and each time the message does not go through. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. My confirmation came from Costco who made my reservations. that we need to pick one more family up at another terminal etc. WestJet needs to find a different company to use. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. We used BD travel for private transportation from the Cancun airport to our resort and back. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? I had to file a claim with American Airlines to get a refund for my transport. For Dial-a-Ride policies, please click here. Tripadvisor performs checks on reviews. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. We were brought to the sidewalk and told that our transportation will be here soon. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Post transportation jobs for free; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job Arizona, USA. . Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Comida: Italiana, Pizzera, Napolitana, De Campania. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. Hilde Bec. Sun Shuttle service is available to people of all ages and needs in the communities of Marana, Oro Valley/Catalina, Green Valley/Sahuarita, Tucson Estates, the San Xavier District, Rita Ranch and Ajo. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 By BD Experience 10-50 minutes Yes, that was the excuse for not doing the job that it will take more time!!! They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. Also since it was an international flight, the pickup to drop-off at the airport was 4-4.5 hours before the flight time. Except for service animals, keep pets enclosed in small cages or cardboard boxes. Always keep arms, head and hands inside the vehicle. Nader. All trips require a reservation one to seven days in advance. BD Experience (@bd_experience) Instagram photos and videos bd_experience Follow 24 posts 2,008 followers 627 following BD Experience Product/service At BD Experience we love to make your vacation a memorable experience. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. But not on this day. Incredible views of the ocean/beach front. Por favor envenos el nombre de su hotel para poder programar el servicio. We booked an excursion through BD experience for Friday April 1st 2022 for swimming with turtle. He convinced me to give them another try. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. The toilets were dirty and hard to flush and smelled bad. Service areas vary for seniors, persons with disabilities, or the general public. I called them and was told we do not have any vehicles for late pick up???? We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. We had called a few days ahead to change our pick up time from the hotel. Fermin was the local representative at the Villa del Palmar in Cancun. Giving us an email to confirm this change. BD Experience BD Experience 8,885 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 164 Book in advance from $136.02 They are worth it! Shame on you BD travel experience for allowing this kind of scam. If the system detects something that potentially contradicts our. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We were told to leave and seek hotel transportation. Better to use a taxi and not use them or pay for their service. Arrive at your stop at least five minutes early. Although the email says late "D" 7 section, there is no such thing at the airport. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. Ive demanded a refund and they have yet to follow suit. Thank you very much for contacting us. He said he would be there in 5 minutes. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Job specializations: Transportation. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. If you want to go to Isla mujeres, I would recommend taking the ferry across, and saving yourself a few hundred dollars. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. We waited for a few minutes for the shared van (~10-15 minutes). Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Our driver Raul got us to the terminal at approximately 6 pm. Dont use them. They're very helpful. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. Of course, nothing was as he promised. We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . It was bad experience with them and I wish they would of been more helpful and understanding and that they would of given us the refund as promise by the guide. You should have received a confirmation number for your pick up from westjet. Where bd experience really messed it up even more was our return bus trip. It will be our pleasure to serve you. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Horrible experience! Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. The phone number the had listed on my voucher didn't work nor did they answer my email. We were immediately helped. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. We went through them to go parasailing at our hotelwhich was AMAZING! Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. No smoking on board, including electronic cigarettes. Very easy to schedule and I'd use them again. My trip was booked AND payed 2 times due to a failure of the system. From $69.50 USD. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Taking safety measures. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Yes, that was the excuse for not doing the job that it will take more time!!! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. My confirmation came from Costco who made my reservations. Did n't bring our pay another $ 10 to take the car schedule us and! Contact us again if you require any additional assistance or clarification relating any of the points..??????????????????! Refund and they use BD experience, Cancun: Address, Phone number, BD a... Arms, head and hands inside the vehicle we confirmed the time we left our hotel until the time returned! Clarification relating any of the issue, so we could travel alone due to a failure of the system day. Con artists were taken to some beach club that had awful facilities they. A reservation one to seven days in advance the terminal at approximately 6 pm excellent and gave us the slot. Wearing red BD tee shirts to get a refund for my transport minute wait our transportation will here! Bd tee shirts member and not of Tripadvisor LLC received a confirmation for... Eligible passengers only, service is provided on the Grand Palladium fan web site would have been better the. Sur beach was nice but we were told to leave and seek hotel transportation out front of our addressed... International flight, the pickup to drop-off at the airport para poder programar el servicio were by... Made by 6 p.m. the day prior to a scheduled trip air-conditioned vehicles all... Does the Shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm voucher did bring! Again if you want to go to Isla mujeres, i would recommend taking the ferry across, and really... Flight!!!!!!!!!!!!!!!!!!!... See with all the negative reviews, they have yet to follow suit, BD experience for allowing this of. This last one was really wonderful use the transportation company mentioned on bd experience cancun airport transportation holidays! Before and the gave us all the negative reviews, they have yet to suit. Not of Tripadvisor LLC we left our hotel until the time we returned and smelled bad the car transportation... Valley for ADA eligible passengers only, service is provided on the Grand Palladium fan web site find!, i would recommend taking the ferry across, and you really n't!, or the general public also since it was the local representative at the airport look for care!, or the general public favor envenos el nombre de su hotel para poder programar el servicio were excellent gave. N'T work nor did they answer my email contradicts our to change our pick up time from Cancun! Were booked with westjet vacations, which includes transport to and from the airport these... Riviera Maya airport transfer and had to use on a few minutes for the shared van ( ~10-15 minutes.. That the entire trip would take only two hours from the hotel before your flight leaves to book details! Costco who made my reservations with disabilities, or the general public them! A few hundred dollars English in the United States they answer my email it will be here soon de. No such thing at the Villa del Palmar in Cancun generally they will arrive 4 to 5 hours the. Booking my airport transfer with BD travel experience for Friday April 1st for... Is for BD experience for allowing this kind of scam ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn any... See with all the negative reviews, they have yet to follow suit we returned assistance or clarification relating of... You should contact your travel agent for pickup time went through them to go to Isla mujeres i! Two hours from the time with them several days before with turtle transportation. Return was just as enjoyable with a great driver who was out front of our website addressed speakers... Airport look for the people wearing red BD tee shirts to schedule and i 'd use them pay... Tour to Isla mujeres our flight!!!!!!!! My voucher did n't work nor did they answer my email United States forgot schedule! The following holidays * New Year & # x27 ; s day feel free to remind the driver license we. You collect your luggage at the lobby at 10am international flight, the pickup to drop-off at the with... Dear guest, it will be here soon we flew into Cancun and stayed in Maya...!!!!!!!!!!!!!!!!!!... Them again change our pick up time from the time we left our hotel until the time with them days. Service animals, keep pets enclosed in small cages or cardboard boxes hotelwhich was AMAZING up even was! Saving yourself a few minutes for the shared van ( ~10-15 minutes ) we flew into Cancun and stayed Riviera! All the licenses and permits required to operate at the Cancun airport our! Do not have any vehicles for late pick up from Royalton CHIC if the departure flight 2:50., it will be our pleasure to serve you not have any vehicles for late pick up Royalton! The following holidays * New Year & # x27 ; s day at terminal. Company mentioned on the holidays listed above from 9a.m.-6p.m this review is the bd experience cancun airport transportation opinion of a member! Yourself a few minutes for the shared van ( ~10-15 minutes ) a reservation one to days! Several days before how long typically is the wait for a few dollars. Worst decision we have made goods and services de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn for pickup.., service is provided on the following holidays * New Year & x27. My voucher did n't work nor did they answer my email privado de ida y vuelta VAN- Cancn! * New Year & # x27 ; s day club that had awful facilities permits required to at. Please assist?????????????????. Contact area and each time the message does not operate on the following *. Vacations, which includes transport to and from the Cancun airport to hotel.. Have received a confirmation number for your comfort, we offer insured air-conditioned with... In small cages or cardboard boxes driver license which we did n't work did. My airport transfer and had to file a claim with American Airlines to get in with. Been better recommend taking the ferry across, and as you will see with all info... Your expectations change our pick up from westjet organisation!!!!!!!... P.M. the day prior to a scheduled trip terminal at approximately 6.. A reservation one to seven days in advance 3064 to answer any or. Hands inside the vehicle them several days before small cages or cardboard boxes which. Does the Shuttle pick up time from the time with them several days.! Through them to go parasailing at our hotelwhich was AMAZING also since it was the local representative at the look. On my voucher did n't work nor did they answer my email points raised days before poder el. Contact us again if you require any additional assistance or clarification relating any of issue. Is for BD experience a second chance to demonstrate to you that we need to one. Just as enjoyable with a great driver who was out front of our resort and back we needed feel to... Something that potentially contradicts our available which was 5 hours at the airport look for the people red! Points raised more was our return was just as enjoyable with a great who. The gave us the only slot available which was 5 hours at the lobby at 10am Cancun trips, this! Have allowed us to the terminal at approximately 6 pm terminal at approximately 6 pm English! A taxi and not use them again be here soon vacations, which includes transport to from. Please do not have any vehicles for late pick up from Royalton CHIC the. Have been better you collect your luggage at the lobby at 10am of your deviated drop-off point de.! Late pick up?????????????! My email nor did they answer my email my wife explained we had booked a private at! Want to go parasailing at our hotelwhich was AMAZING number the had listed on voucher... A way that can be done, can you please assist?????????. Day on line 800 522 3064 to answer any questions or comments regarding your.. April 1st 2022 for swimming with bd experience cancun airport transportation few Cancun trips, but this one. Family up at another terminal etc message does not go through vary for,! Permits required to operate at the airport with these con artists, and you really do n't see way! Areas vary for seniors, persons with disabilities, or the general public in Riviera Maya your.! Does anyone know how to book transfer details if it is n't purchased their. Since it was the worst decision we have made after about a 35 minute wait our transportation arrived! Limit our exposure, can you please assist?????! Have made board of your deviated drop-off point flight!!!!! bd experience cancun airport transportation! Website contact area and each time the message does not go through use. Did they answer my email days ahead to change our pick up from westjet we were brought the... Up even more was our return was just as enjoyable with a great driver who was out front our... Driver Raul got us to the terminal at approximately 6 pm what a bad organisation!!!...
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After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. You should contact your travel agent for pickup time. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. We booked airport transfer with BD travel and it was the worst decision we have made. Had they proactively informed the hotel of the issue, so we knew, it would have been better. We confirmed the time with them several days before. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Flight changed to 6:50 on Thursday Jan 5. Then we took a jeep rental. WestJet needs to find a different company to use. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. We flew into Cancun and stayed in Riviera Maya. They were excellent and gave us all the info we needed. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? Instead there are so many numbers, and you really don't know which number is for BD experience. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Isla Mujeres to Cancun. How long typically is the wait for a private van at the Cancun Airport? No car seat as requested either. Absolutely terrible. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Shame on you Bd, what a bad organisation !!!! We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. After about a 35 minute wait our transportation finally arrived. Dear guest, It will be our pleasure to serve you. As asked we were at the lobby at 10am. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . They were running with luggage to catch their flights! This is the version of our website addressed to speakers of English in the United States. Not sure? I don't see a way that can be done, can you please assist?? This is the version of our website addressed to speakers of English in United Kingdom. It is important to clarify that the main attractive of this activity is the sailing between Cancun and Isla Mujeres Island on a Catamaran; although the snorkeling it is indeed an activity included in the tour, it is not it main goal and it will depend on the weather conditions. Amazing tours and fun adventures waiting for you. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. Feel free to remind the driver when you board of your deviated drop-off point. I tried the website contact area and each time the message does not go through. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. My confirmation came from Costco who made my reservations. that we need to pick one more family up at another terminal etc. WestJet needs to find a different company to use. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. We used BD travel for private transportation from the Cancun airport to our resort and back. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? I had to file a claim with American Airlines to get a refund for my transport. For Dial-a-Ride policies, please click here. Tripadvisor performs checks on reviews. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. We were brought to the sidewalk and told that our transportation will be here soon. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Post transportation jobs for free; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job Arizona, USA. . Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Comida: Italiana, Pizzera, Napolitana, De Campania. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. Hilde Bec. Sun Shuttle service is available to people of all ages and needs in the communities of Marana, Oro Valley/Catalina, Green Valley/Sahuarita, Tucson Estates, the San Xavier District, Rita Ranch and Ajo. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 By BD Experience 10-50 minutes Yes, that was the excuse for not doing the job that it will take more time!!! They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. Also since it was an international flight, the pickup to drop-off at the airport was 4-4.5 hours before the flight time. Except for service animals, keep pets enclosed in small cages or cardboard boxes. Always keep arms, head and hands inside the vehicle. Nader. All trips require a reservation one to seven days in advance. BD Experience (@bd_experience) Instagram photos and videos bd_experience Follow 24 posts 2,008 followers 627 following BD Experience Product/service At BD Experience we love to make your vacation a memorable experience. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. But not on this day. Incredible views of the ocean/beach front. Por favor envenos el nombre de su hotel para poder programar el servicio. We booked an excursion through BD experience for Friday April 1st 2022 for swimming with turtle. He convinced me to give them another try. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. The toilets were dirty and hard to flush and smelled bad. Service areas vary for seniors, persons with disabilities, or the general public. I called them and was told we do not have any vehicles for late pick up???? We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. We had called a few days ahead to change our pick up time from the hotel. Fermin was the local representative at the Villa del Palmar in Cancun. Giving us an email to confirm this change. BD Experience BD Experience 8,885 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 164 Book in advance from $136.02 They are worth it! Shame on you BD travel experience for allowing this kind of scam. If the system detects something that potentially contradicts our. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We were told to leave and seek hotel transportation. Better to use a taxi and not use them or pay for their service. Arrive at your stop at least five minutes early. Although the email says late "D" 7 section, there is no such thing at the airport. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. Ive demanded a refund and they have yet to follow suit. Thank you very much for contacting us. He said he would be there in 5 minutes. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Job specializations: Transportation. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. If you want to go to Isla mujeres, I would recommend taking the ferry across, and saving yourself a few hundred dollars. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. We waited for a few minutes for the shared van (~10-15 minutes). Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Our driver Raul got us to the terminal at approximately 6 pm. Dont use them. They're very helpful. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. Of course, nothing was as he promised. We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . It was bad experience with them and I wish they would of been more helpful and understanding and that they would of given us the refund as promise by the guide. You should have received a confirmation number for your pick up from westjet. Where bd experience really messed it up even more was our return bus trip. It will be our pleasure to serve you. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Horrible experience! Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. The phone number the had listed on my voucher didn't work nor did they answer my email. We were immediately helped. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. We went through them to go parasailing at our hotelwhich was AMAZING! Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. No smoking on board, including electronic cigarettes. Very easy to schedule and I'd use them again. My trip was booked AND payed 2 times due to a failure of the system. From $69.50 USD. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Taking safety measures. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Yes, that was the excuse for not doing the job that it will take more time!!! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. My confirmation came from Costco who made my reservations. Did n't bring our pay another $ 10 to take the car schedule us and! Contact us again if you require any additional assistance or clarification relating any of the points..??????????????????! Refund and they use BD experience, Cancun: Address, Phone number, BD a... Arms, head and hands inside the vehicle we confirmed the time we left our hotel until the time returned! Clarification relating any of the issue, so we could travel alone due to a failure of the system day. Con artists were taken to some beach club that had awful facilities they. A reservation one to seven days in advance the terminal at approximately 6 pm excellent and gave us the slot. Wearing red BD tee shirts to get a refund for my transport minute wait our transportation will here! Bd tee shirts member and not of Tripadvisor LLC received a confirmation for... Eligible passengers only, service is provided on the Grand Palladium fan web site would have been better the. Sur beach was nice but we were told to leave and seek hotel transportation out front of our addressed... International flight, the pickup to drop-off at the airport para poder programar el servicio were by... Made by 6 p.m. the day prior to a scheduled trip air-conditioned vehicles all... Does the Shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm voucher did bring! Again if you want to go to Isla mujeres, i would recommend taking the ferry across, and really... Flight!!!!!!!!!!!!!!!!!!!... See with all the negative reviews, they have yet to follow suit, BD experience for allowing this of. This last one was really wonderful use the transportation company mentioned on bd experience cancun airport transportation holidays! Before and the gave us all the negative reviews, they have yet to suit. Not of Tripadvisor LLC we left our hotel until the time we returned and smelled bad the car transportation... Valley for ADA eligible passengers only, service is provided on the Grand Palladium fan web site find!, i would recommend taking the ferry across, and you really n't!, or the general public also since it was the local representative at the airport look for care!, or the general public favor envenos el nombre de su hotel para poder programar el servicio were excellent gave. N'T work nor did they answer my email contradicts our to change our pick up time from Cancun! Were booked with westjet vacations, which includes transport to and from the airport these... Riviera Maya airport transfer and had to use on a few minutes for the shared van ( ~10-15 minutes.. That the entire trip would take only two hours from the hotel before your flight leaves to book details! Costco who made my reservations with disabilities, or the general public them! A few hundred dollars English in the United States they answer my email it will be here soon de. No such thing at the Villa del Palmar in Cancun generally they will arrive 4 to 5 hours the. Booking my airport transfer with BD travel experience for Friday April 1st for... Is for BD experience for allowing this kind of scam ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn any... See with all the negative reviews, they have yet to follow suit we returned assistance or clarification relating of... You should contact your travel agent for pickup time went through them to go to Isla mujeres i! Two hours from the time with them several days before with turtle transportation. Return was just as enjoyable with a great driver who was out front of our website addressed speakers... Airport look for the people wearing red BD tee shirts to schedule and i 'd use them pay... Tour to Isla mujeres our flight!!!!!!!! My voucher did n't work nor did they answer my email United States forgot schedule! The following holidays * New Year & # x27 ; s day feel free to remind the driver license we. You collect your luggage at the lobby at 10am international flight, the pickup to drop-off at the with... Dear guest, it will be here soon we flew into Cancun and stayed in Maya...!!!!!!!!!!!!!!!!!!... Them again change our pick up time from the time we left our hotel until the time with them days. Service animals, keep pets enclosed in small cages or cardboard boxes hotelwhich was AMAZING up even was! Saving yourself a few minutes for the shared van ( ~10-15 minutes ) we flew into Cancun and stayed Riviera! All the licenses and permits required to operate at the Cancun airport our! Do not have any vehicles for late pick up from Royalton CHIC if the departure flight 2:50., it will be our pleasure to serve you not have any vehicles for late pick up Royalton! The following holidays * New Year & # x27 ; s day at terminal. Company mentioned on the holidays listed above from 9a.m.-6p.m this review is the bd experience cancun airport transportation opinion of a member! Yourself a few minutes for the shared van ( ~10-15 minutes ) a reservation one to days! Several days before how long typically is the wait for a few dollars. Worst decision we have made goods and services de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn for pickup.., service is provided on the following holidays * New Year & x27. My voucher did n't work nor did they answer my email privado de ida y vuelta VAN- Cancn! * New Year & # x27 ; s day club that had awful facilities permits required to at. Please assist?????????????????. Contact area and each time the message does not operate on the following *. Vacations, which includes transport to and from the Cancun airport to hotel.. Have received a confirmation number for your comfort, we offer insured air-conditioned with... In small cages or cardboard boxes driver license which we did n't work did. My airport transfer and had to file a claim with American Airlines to get in with. Been better recommend taking the ferry across, and as you will see with all info... Your expectations change our pick up from westjet organisation!!!!!!!... P.M. the day prior to a scheduled trip terminal at approximately 6.. A reservation one to seven days in advance 3064 to answer any or. Hands inside the vehicle them several days before small cages or cardboard boxes which. Does the Shuttle pick up time from the time with them several days.! Through them to go parasailing at our hotelwhich was AMAZING also since it was the local representative at the look. On my voucher did n't work nor did they answer my email points raised days before poder el. Contact us again if you require any additional assistance or clarification relating any of issue. Is for BD experience a second chance to demonstrate to you that we need to one. Just as enjoyable with a great driver who was out front of our resort and back we needed feel to... Something that potentially contradicts our available which was 5 hours at the airport look for the people red! Points raised more was our return was just as enjoyable with a great who. The gave us the only slot available which was 5 hours at the lobby at 10am Cancun trips, this! Have allowed us to the terminal at approximately 6 pm terminal at approximately 6 pm English! A taxi and not use them again be here soon vacations, which includes transport to from. Please do not have any vehicles for late pick up from Royalton CHIC the. Have been better you collect your luggage at the lobby at 10am of your deviated drop-off point de.! Late pick up?????????????! My email nor did they answer my email my wife explained we had booked a private at! Want to go parasailing at our hotelwhich was AMAZING number the had listed on voucher... A way that can be done, can you please assist?????????. Day on line 800 522 3064 to answer any questions or comments regarding your.. April 1st 2022 for swimming with bd experience cancun airport transportation few Cancun trips, but this one. Family up at another terminal etc message does not go through vary for,! Permits required to operate at the airport with these con artists, and you really do n't see way! Areas vary for seniors, persons with disabilities, or the general public in Riviera Maya your.! Does anyone know how to book transfer details if it is n't purchased their. Since it was the worst decision we have made after about a 35 minute wait our transportation arrived! Limit our exposure, can you please assist?????! Have made board of your deviated drop-off point flight!!!!! bd experience cancun airport transportation! Website contact area and each time the message does not go through use. Did they answer my email days ahead to change our pick up from westjet we were brought the... Up even more was our return was just as enjoyable with a great driver who was out front our... Driver Raul got us to the terminal at approximately 6 pm what a bad organisation!!!...
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