Use the profile for a week to ensure the problem is resolved. Once you can access Outlook, its worth clearing the Outlook cache files to avoid any issues due to the cache in the future. We only send useful stuff! To release an email stuck in your Drafts or Outbox folder, select one of the sections below. If license property doesn't hold any value, the mailbox is not recoverable. How to Fix The set of folders cannot be opened in Shared Mailbox Error? not sure what is going on. Open the Outlook application. You can fix the underlying issues on your computer to get rid of this Outlook error. Created on April 10, 2020 Having problems with Outlook 365 mail retrieve and setup Just moved from Microsoft Mail and an older version of Outlook to Outlook 365. Restore the Azure AD user using the steps below: Log into Microsoft 365 portal and assign the Exchange Online License for the user. If the domain resolves in DNS but does not respond to HTTP queries (i.e. Log in to the Microsoft 365 portal and check the user's license status. As a result, you cant access any of your emails with the app. Add the following key to your registry: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover]. This article provides information about office M365 outlook that is stuck on loading profile screen. Solution: If your issue is resolved, congratulations! We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. Fix messages that are stuck in the Outbox. 7. Solution: Sorry, we couldn't resolve your issue with this guide, use the resources below to continue troubleshooting. The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. Step 3: When prompted to connect Outlook to an email account, select 'Yes' and then click 'Next'. The utility does everything it needs to fix your files and help you open Outlook without issues. In theSend/Receivesection, enableSend immediately when connected. You can download the software on Windows/ Mac Desktop or Laptop. Microsoft cannot guarantee that these problems can be solved. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. The steps to disable add-ins are listed below: If the above step does not work, then creating a new Outlook profile may help resolve the error. Right click on any space of the Taskbar and select Task Manager. Share your thoughts. Step 2: Click 'Next 'on the Welcome screen. You should also check your email credentials and account settings. The Choose Profile dialog box is displayed. You may try repairing the Microsoft Office to fix underlying issues with the Outlook client. Still need help? Ltd. All Trademarks Acknowledged. Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. However, Outlook cannot update the mail items to or from the mailbox server when synchronization fails. Instead, it remains in your Outbox folder. If step 2 fails, skip to step 8. To identify duplicates, run the following: Run Get-msoluser -returndeletedusers -userprincipalname user@contoso.com |Select-Object ObjectID. Click on the File menu at the top. Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete). Connect to Azure Active Directory PowerShell and verify the Online Account Status: Open the Microsoft Online Services Module (shortcut from the desktop). Enter the email account configuration for your new profile. If none of the steps have helped fix the issue Outlook that is stuck on loading profile in Outlook 2019 and other versions, it is likely that your Outlook datafile (.pst) is corrupt. When you send an e-mail message in Microsoft Outlook, the message may remain in your Outbox folder as shown in the following figure. any help would be appreciated. no issue creating accounts and linked mailboxes. 8. Check to see if the user has a valid license. We're listening. Note:If you are unable to re-enable this setting because it is grayed out, then the setting is being managed by group policy. If your issue is solved, congratulations! Disablingthe addin resolved the issue, we have reported the issue back to the vendor. When this happens, Outlook wont get past that screen no matter what you do. Since the change we have noticed some oddbehavior. Here is how you can resolve Outlook will not Load. Users without cached exchange mode to do not get the dialog. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). Any old data will not be present in this new mailbox. There are however tools which can overcome this issue like FSLogix. If theres an issue with your network connection, it can cause connectivity issues with Outlook and this can lead to issues like Outlook getting stuck at the loading profile screen. This will create a new OST file. Outlook offers a couple of features to show your presence in the app. Assign a license to the user to create a new mailbox. This issue does not occur when you start Outlook in Safe mode. Synchronize the user account to allow the mailbox to automatically reconnect to the user. If user doesn't have a valid license, apply the Exchange online license. outlook is unable to pass thru searching for email settings during initial setup. If the Antivirus isn't Outlook friendly, you may experience certain issues while using Outlook. It would be best to contact Microsoft Support to assist in working out the best solution for this issue. folders are up to date. Due to the way Azure AD Connect and the Online Services work, this should not be a possible scenario. If an error tells you Outlook is trying to transmit the message, close Outlook. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. tnsf@microsoft.com. Your scenario is complete. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, here's a possible fix. Downside: slow (er) Outlook experience. Select your Office 365 email account and click Change. Solution: For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. Help Desk Geek is part of the AK Internet Consulting publishing family. Life saver! This setting is tied to the following registry data, so this setting can also be configured by an administrator through a modification of the registry. Once the system is connected to the Internet and the server is available, follow the next solutions to troubleshoot and fix the problem. Solution: For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Restore the on-premises AD User. Copyright 2023 Stellar Information Technology Pvt. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. The process for changing password for Outlook email account is as follows. Accept the default Outlook settings and choose OK. Ensure that the on-premises account's Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. Learn how your comment data is processed. Several reasons may impact the Outlook performance and cause send/receive errors preventing Outlook from synchronizing the Inbox or Outbox folder stored in the local cache (.ost) with the mailbox server. The VDIs are Windows 10 and Outlook 365. This may take a while to complete depending on your mailbox size. Run Undo- SoftDeletedMailbox user@contoso.com -WindowsLiveID user@contoso.com -Password (ConvertTo-SecureString -String 'Pa$$word1' -AsPlainText -Force). Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 If you have these features enabled on your machine, Microsoft suggests you turn them off to see if that fixes the Outlook stuck on loading profile issue. For a permanent fix, see the "Resolution" section. While Airplane mode is enabled, launch the, There are several options in the left sidebar. Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." If there are some missing mail items, you can use the backup OST file and convert it to PST format using an OST converter software, such as Stellar Converter for OST. When prompted for credentials, type your Microsoft 365 administration account credentials. Service is functioning normally. - For Outlook 2007,
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Use the profile for a week to ensure the problem is resolved. Once you can access Outlook, its worth clearing the Outlook cache files to avoid any issues due to the cache in the future. We only send useful stuff! To release an email stuck in your Drafts or Outbox folder, select one of the sections below. If license property doesn't hold any value, the mailbox is not recoverable. How to Fix The set of folders cannot be opened in Shared Mailbox Error? not sure what is going on. Open the Outlook application. You can fix the underlying issues on your computer to get rid of this Outlook error. Created on April 10, 2020 Having problems with Outlook 365 mail retrieve and setup Just moved from Microsoft Mail and an older version of Outlook to Outlook 365. Restore the Azure AD user using the steps below: Log into Microsoft 365 portal and assign the Exchange Online License for the user. If the domain resolves in DNS but does not respond to HTTP queries (i.e. Log in to the Microsoft 365 portal and check the user's license status. As a result, you cant access any of your emails with the app. Add the following key to your registry: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover]. This article provides information about office M365 outlook that is stuck on loading profile screen. Solution: If your issue is resolved, congratulations! We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. Fix messages that are stuck in the Outbox. 7. Solution: Sorry, we couldn't resolve your issue with this guide, use the resources below to continue troubleshooting. The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. Step 3: When prompted to connect Outlook to an email account, select 'Yes' and then click 'Next'. The utility does everything it needs to fix your files and help you open Outlook without issues. In theSend/Receivesection, enableSend immediately when connected. You can download the software on Windows/ Mac Desktop or Laptop. Microsoft cannot guarantee that these problems can be solved. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. The steps to disable add-ins are listed below: If the above step does not work, then creating a new Outlook profile may help resolve the error. Right click on any space of the Taskbar and select Task Manager. Share your thoughts. Step 2: Click 'Next 'on the Welcome screen. You should also check your email credentials and account settings. The Choose Profile dialog box is displayed. You may try repairing the Microsoft Office to fix underlying issues with the Outlook client. Still need help? Ltd. All Trademarks Acknowledged. Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. However, Outlook cannot update the mail items to or from the mailbox server when synchronization fails. Instead, it remains in your Outbox folder. If step 2 fails, skip to step 8. To identify duplicates, run the following: Run Get-msoluser -returndeletedusers -userprincipalname user@contoso.com |Select-Object ObjectID. Click on the File menu at the top. Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete). Connect to Azure Active Directory PowerShell and verify the Online Account Status: Open the Microsoft Online Services Module (shortcut from the desktop). Enter the email account configuration for your new profile. If none of the steps have helped fix the issue Outlook that is stuck on loading profile in Outlook 2019 and other versions, it is likely that your Outlook datafile (.pst) is corrupt. When you send an e-mail message in Microsoft Outlook, the message may remain in your Outbox folder as shown in the following figure. any help would be appreciated. no issue creating accounts and linked mailboxes. 8. Check to see if the user has a valid license. We're listening. Note:If you are unable to re-enable this setting because it is grayed out, then the setting is being managed by group policy. If your issue is solved, congratulations! Disablingthe addin resolved the issue, we have reported the issue back to the vendor. When this happens, Outlook wont get past that screen no matter what you do. Since the change we have noticed some oddbehavior. Here is how you can resolve Outlook will not Load. Users without cached exchange mode to do not get the dialog. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). Any old data will not be present in this new mailbox. There are however tools which can overcome this issue like FSLogix. If theres an issue with your network connection, it can cause connectivity issues with Outlook and this can lead to issues like Outlook getting stuck at the loading profile screen. This will create a new OST file. Outlook offers a couple of features to show your presence in the app. Assign a license to the user to create a new mailbox. This issue does not occur when you start Outlook in Safe mode. Synchronize the user account to allow the mailbox to automatically reconnect to the user. If user doesn't have a valid license, apply the Exchange online license. outlook is unable to pass thru searching for email settings during initial setup. If the Antivirus isn't Outlook friendly, you may experience certain issues while using Outlook. It would be best to contact Microsoft Support to assist in working out the best solution for this issue. folders are up to date. Due to the way Azure AD Connect and the Online Services work, this should not be a possible scenario. If an error tells you Outlook is trying to transmit the message, close Outlook. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. tnsf@microsoft.com. Your scenario is complete. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, here's a possible fix. Downside: slow (er) Outlook experience. Select your Office 365 email account and click Change. Solution: For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. Help Desk Geek is part of the AK Internet Consulting publishing family. Life saver! This setting is tied to the following registry data, so this setting can also be configured by an administrator through a modification of the registry. Once the system is connected to the Internet and the server is available, follow the next solutions to troubleshoot and fix the problem. Solution: For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Restore the on-premises AD User. Copyright 2023 Stellar Information Technology Pvt. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. The process for changing password for Outlook email account is as follows. Accept the default Outlook settings and choose OK. Ensure that the on-premises account's Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. Learn how your comment data is processed. Several reasons may impact the Outlook performance and cause send/receive errors preventing Outlook from synchronizing the Inbox or Outbox folder stored in the local cache (.ost) with the mailbox server. The VDIs are Windows 10 and Outlook 365. This may take a while to complete depending on your mailbox size. Run Undo- SoftDeletedMailbox user@contoso.com -WindowsLiveID user@contoso.com -Password (ConvertTo-SecureString -String 'Pa$$word1' -AsPlainText -Force). Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 If you have these features enabled on your machine, Microsoft suggests you turn them off to see if that fixes the Outlook stuck on loading profile issue. For a permanent fix, see the "Resolution" section. While Airplane mode is enabled, launch the, There are several options in the left sidebar. Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." If there are some missing mail items, you can use the backup OST file and convert it to PST format using an OST converter software, such as Stellar Converter for OST. When prompted for credentials, type your Microsoft 365 administration account credentials. Service is functioning normally. - For Outlook 2007,
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