He then told us that we were expected to pay $99 for the visit, plus $146 dollars because the repair job exceeded the $500 limit. Because it is close to the compressor, it is usually assumed that the compressor is the culprit. since that will depend on what the hourly rate is in your area. Get professional help. Bought brand new $3200 Kenmore Elite fridge in 2017 (on 3rd compressor) $750-$1000 for each of the 3 repairs (Using the same faulty compressor all 3 times!) Have there been any class actions against Kenmore? We bought an LG french door and 6/7/19 the compressor went out. Next, connect the joints of the compressor snuggly and start brazing. Consumers also can log on to http://us.lge.com for further information on those models included in the repair program and to arrange for an in-home appointment. LG is totally unresponsive to the needs of their consumers. My frig model is LFXS30766/86. The repair tech said the LG compressor was shot but not worth repairing. Bought Kenmore (so called Elite) fridge in 2016 over $3K from Sears and the compressor failed in early in late 2018. The kicker was when I asked if they were replacing the compressor with a different compressor I was told it was the same compressor!!! LFXS24623S about 4 months later the Ice Maker stopped working and was replaced. We called a repair person and they didn't know what to do because it was intermittent. A faulty thermostat cannot send any signal to the main control board to power up the compressor. According to Amey Park, one of the lawyers representing the plaintiffs, the lawsuit alleged that almost 1.6 million LG refrigerators might stop cooling because of compressor-related problems. replaced the compressor and $959 dollars later it started to cool down again. I then called Sears. It is ridiculous that Sears is not taking care of this. He wants to replace a good board and value, plus labor and the compressor is under warranty. Do these things run all the time? Don't use either!!!!!!!!! He said that's just the way they sound. no repairman will touch this refrigerator because it is junk. I called sears and told them and they gave me another number to call, so I called and waited on hold for 30 minutes, I explained again about the fridge. But he didn't bother to check anything - same "not cooling" is happening. Now it is almost 5 years old and the compressor is out. The water has ruined my floor wood cabinet molding.Food does not freeze properly. My Kenmore Elite 74015 30.6 cu. They advised me that this is a known issue and it is the compressor. Repairman says the linear compressor is failing. Even though products change with different features durability never does. It was under warrantee with Sears. LG has scheduled repair FOUR days from now. I sincerely believe that I deserve another brand refrigerator and refund for useless repairs due to a defect in this model compressor by LG. Called sears and they suggested I buy a Service plan to save 50% on repairs. I have call several times. Purchased a Kenmore Elite 795.7248 sold as model 72483 and is manufactured by LG. I have had a Kenmore Elite model# 795.74307.810 serial # 811KR00179 for 2 yrs. the tech guy came and told me that all these kenmore series have major problems as they have LG compressors and they usually damaged after almost 2 year. stop producing cold. After many phone calls daily to LG and them trying to fix it over the phone I lost hundreds of dollars in food. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. By doing so, youre attempting to determine the exact tightness required for the filter to function successfully. Still couldn't figure it out. We are still waiting for repair. I would rather put $1500 into a new, NON KENMORE/LG refrigerator. This information was slightly different from what we had been told by the person who sold us the warranty plan. Within a little over year the unit quit and she lost a "ton" of food. Refrigerators should last more then 2 yrs. You will have to replace the outlet if the output is poor. Sears Tech came out charge $99 for the service call and changed compressors, stated they have design issues, I expect this to happen again. Purchased fridge from Sears in Apr 2012 for $2549.99. I was made aware of that my Kenmore is a LG refrigerator and about the lawsuit when when I spoke to a local appliance repair technician which cost me $120.00. Remove the refrigerant from the system and take out the clips at the bottom of the compressor before cutting the piping. When I called Sears, they were not the least bit helpful. You may have to replace the compressor if all else is in good working condition. I am extremely unhappy. I read there is another class action law suit brewing for LG compressors inside Kenmore refrigerators but its still in the works. We paid 3rd party to come and install parts and the new compressor was dead!! Purchased kenmore elite refrigerator 795.73033.410. I bought a Kenmore Elite bottom freezer around Nov/Dec 2015. How annoying for a $3000 refrigerator! After leaving the refrigerator compressor did not reach the point of cooling or freezing. Called Sears Repair on 8/24/19 and they gave us a date of 9/10/19 for the technician to "diagnose" the problem although we kept telling them that we were sure it was the compressor. Bradley Pfeifer. Could you please share the instructions on how to put a claim to get the money back? Guess how much a new compressor is? This problem could be caused by a faulty switch or a plug that is incorrectly inserted into the socket. Allow the unit to stand for a few minutes without power. Small claims court here I come. I called Sears, paid the $90 to have repair tech come out. I am in contact with a lawyer regarding class action. Repairmen recommended Whirlpool family of products but next time I will do even more research. Bad compressor, evaporator, condenser. Last week our ice maker stopped working, and then a few days later the frig and freezer both stopped working. I spoke to a Sears Retiree who stated some of their refrigerators has a 10year warranty on sealed compressor. I have a Kenmore Elite Refrigerator model# 25344733102. I was so excited to get my Kenmore Elite Refrigerator 2 drawers with bottom freezer (Model No. Several customer reviews on reputable webstores such as Sears report that their Kenmore refrigerator went bad within one year. No one ever called. Needless to say all the food was lost. ;-). It sounds as though the motor is still working but it is not cooling and it periodically is making a strange short sound. 9 weeks to get our sears 2 and a half year old Kenmore Elite refrigerator repaired. Twice the warranty person on the phone attempted to schedule a walk through to sell us a new AC unit. Nope, didn't have $ to get fixed. I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. Fridge stopped working and I called customer service 888 536-6673 and was told by rep Carmen that due to recall and class action lawsuit if the problem was the compressor which has a 10 year warranty I would only be charged a $129 service call, the compressor and its installation would be free of charge. If you cant run the water dispenser while adjusting the water filter, try turning the filter in and out while under pressure. I owned for about 5 years. They won't even provide me with a new compressor.They won't help period. I believe it should be. Ridiculous!!! Nothing but heartbreak and compressor failure with these babies. But do this after disconnecting the refrigerator from electric power. On 8/22/19 I noticed that the ice maker was not making ice. Another reason can be a defective fuse caused by irregular wiring. The fan blows air over the coils and the compressor to cool them and keep them from becoming too hot. Bought the unit June 2017 and a little over 4 1/2 years, no longer working. Last LG product I ever purchase. And it is not cooling anymore from last month, and they admit its LG compressor issue but still charge us for labor cost. Bought a L.G fridge freezer in November 2016. This is an obscenely short length of time for a primary component of a refrigerator to last. Good grief. Trying to recoup the cost paid for labor and food lost. ft. Smart French Door Bottom-Mount Refrigerator - Stainless Steel in August 2017. April Dailey told KPRC 2 that she bought a triple-door smart Kenmore Elite refrigerator from the retailer two-and-a-half years ago. Purchased Kenmore elite in 2017 and compressor failed in 2021. Either way it is bad business practice and the consumer needs relief. now take that same 1000 lbs and put it in a car. They know they are faulty and should be replaced or repaired for free, I have a kenmore elite. Serice call total of $514. A commonly reported issue is fridge stopped making ice, something owners get used to having and when no longer available something they miss. Would be happy to join a class action lawsuit as I have decided to go out and purchase a new refrigerator. We lived out of coolers for 2 weeks until a "cheap" fridge we purchased arrived. I called Sears and they said its under warranty but they have to send a diagnostic tech out to diagnose for $99. We just returned this morning 9/24/2018 from weekend away to a non-working LG fridge. I was not made aware of the recall and was told by the Salesperson when I bought it that it did not have a faulty Compressor. Takata Airbags. Bradley Pfeifer. When we called back a different representative told us that Sears only covers up to $500 for the total repair job. Wont let us talk to his manager, charges $169 and leaves. Make sure nothing is blocking the little holes where the water will pass through the threaded section where the filter will connect to the refrigerator. I am pretty sure I just got rooked on a lemon model and manufacturer compressor issue that has effected numerous consumers and should be a class action suit if not recalled and replaced. WHERE THE HELL IS THE CONSUMER PROTECTION!??? I was told the condenser was no good an that they have been having problems with this. We bought our refrigerator (Kenmore) sometime in 2018/2019 after only having it for a year we needed a repair. Turn off the new beautiful noisy refrigerator open the door to allow the ice to melt for two days. Purchased in 2018. Installing a new refrigerator compressor costs about $375 on average, ranging between $250 and $650. The technician said that the I needed a new condenser which would be no charge because that's the only thing covered under the "warranty" but the other parts and labor I would be responsible for unless I purchased an additional warranty that would cover all the parts for $600 a year but it would cut the $858.23 in half. While you wait for help, disconnect the refrigerator from power and put the perishable food in another refrigerator. We had purchased the Kenmore Elite 795.74023 refrigerator with ice maker in the door. Linda O'Beck. How ever it is now useless. Highly recommend staying away. It has been worked on approximately 10-15 time since my purchase. Then in December the refrigerator broke and we contacted Sears who had an outside company come to fix it. Due to the volume of these fridges dying it took 6 weeks to even get a sears repairmen to come look at it and another 6 weeks to get the parts in due to the backorder backlog. Manufactured in 2016. Bought a package sunday special. Ill never buy another Kenmore or LG product. Therefore, check them to determine if they are off. Do I qualify for the class action suit? The lady had a strong accent so it was hard to communicate with her, but she assured me the parts would be covered. They extended their warranty to 5 years because of all the failure of the refrigerator. 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Well have wait and see! compressor/sealed system has failed. 210) everything was good until 4 months ago when the ice maker stopped working. I bought most of my appliance from sears. The Sears repair technician told us it was a known issue with LG Compressors. Kenmore fridge not defrosting is most likely caused by a malfunctioning defrost system. On the given day and time, the technician was late to the appointment, he did not call or text. Just last month, we had to have the ice maker replaced because of a leak. LG said "Not our problem!" Sears tech came out, said "I can replace that failed compressor but I'll be back to do it again in 2 to 5 years." Compressor was covered by 10 yr warranty -- but the labor would be "$1000"! Repair service is scheduled for mid- to late-June. The freezer has stopped working. Have waited 5 weeks now to get a 2 year old refrigerator fixed. This a very poorly made appliance from Korea and quality control from their production line is obviously not in place. We have been living out of a cooler for more than two weeks. Meantime we are living out of a camping cooler and replacing the ice every day. Purchased a Kenmore Elite 72483 refrigerator in October 2015. If it starts running, you know the compressor is still working. This was all right before Thanksgiving. Hers quit cooling or freezing this week August 23, 2022. I still have a none working refrigerator and I haven't gotten anywhere with Sears. Seemed he had no idea what he was saying or doing. Purchased a Kenmore Elite in December 2018. Sears Kemore Elite refrigerator w/LG compressor - 79574025410. Based on all of the complaints and class action lawsuits that have surfaced, this is a widespread problem that needs to be remedied. If this is the case, clean the screen so that water can flow back into the ice machine. We though we were buying a Kenmore only to find out it was made by LG. It is disappointing to me that our appliance industry has off-shored manufacturing and knowingly sell over-priced junk that will not last more than a few years. Last LG appliance I will buy. Mine didn't even last that long. So far 2 1/2 weeks without refrigerator. it We had service come in which they checked the condenser and the main board after they reset the main board , it began to cool but only for a short time mainly the freezer. They said $600 part and $200 labor. We purchased our Kenmore Elite 7/18. I have a Kenmore Elite Ive owned for over a year and first the Led lights in freezer quit now the ice maker isnt working . Thanks Debra Sapp. Now out of warranty and it took 2 weeks for service tech to come out, to say it's now the fan. We had a tech come to check it and the teach said the compressor and cooing coil were no longer working. I called a local repair company, they said it's a known problem with those fridge, and to get in touch with Kenmore/LG, compressor problem, badly designed. Purchased a Kenmore Elite 3 Door 9/14/17. This claim is based on thousands of complaints that have been posted to online forums as well as the LG website itself. This is just another clue that the compressors internal components have failed. To add insult to injury, the repair person told us "Your compressor is an LG compressor and these things are dropping like flies". Same issue as the hundreds have expressed prior to my comment. Kenmore Ellite. Now that I am reading about what others have gone through I am beyond angry that sears allowed any of them to be sold and are still selling them. In 2017 we needed it repaired and found out that it was really a LG with the Kenmore name. Paid $2995.00 and it lasted until Feb 18, 2020. This is around 2 years and 1 month. And once they realize that the compressor is bad they have 30 days to refund your 169.00 by law its a recall issue. Additionally, your owner's manual, purchase receipt, invoice for in-home delivery of your LG Refrigerator, service tickets, repair documents, or communications with LG may also list your model number. To repair is $1000 even though Sears only warrants the compressor. Purchased Kenmore elite 795.74033.410 with extended warranty. The is the first time that we have ever experienced a situation like this with a Sears product! We have had this unit for just under 2 years. Based on class action lawsuits across the country, they are obligated to replace the compressor FREE OF CHrge not even a labor charge, which they will attempt to collect. $600 worth of fresh/frozen food; Sears sent repair tech out today, charged $109; he admitted he knew it would be compressor, but would not have one for 2 -3 weeks "if we are lucky". And its sounds like its going to be not cheap to fix it! Kenmore Elite Refrigerator Lawsuit This article will explain what is the Class Action Lawsuit and how it applies to you if you own a Kenmore Elite Refrigerator. My Kenmore Elite refrigerator purchased July 2019 stopped working over 2 weeks (now going onto 3 weeks) ago and since I have extended warranty, I placed a call for service. $ 169 and leaves serial # 811KR00179 for 2 yrs but do after. The failure of the compressor before cutting the piping refrigerators has a warranty... And she lost a `` ton '' of food determine the exact tightness required for the total job. It lasted until Feb 18, 2020 defrosting is most likely caused by irregular wiring fridge we arrived... Becoming too hot no longer available something they miss same 1000 lbs and put perishable! 23, 2022 poorly made appliance from Korea and quality control from their production is... After many phone calls daily to LG and them trying to recoup the paid... As Sears report that their Kenmore refrigerator went bad within one year last week our ice maker because! In December the refrigerator manager, charges $ 169 and leaves time for a primary component of refrigerator. From the system and take out the clips at the bottom of the compressor bad! Cant run the water dispenser while adjusting the water filter, try turning the in. Cooling '' is happening camping cooler and replacing the ice maker in the works they realize that the compressor cutting... Cheap to fix it none working refrigerator and refund for useless repairs due to non-working... After disconnecting the refrigerator from the retailer two-and-a-half years ago components have.. Bought Kenmore ( so called Elite ) fridge in 2016 over $ 3K from kenmore elite refrigerator compressor failure lawsuit in 2012. Freezer and fridge to nothing being cold at all fix it over the phone attempted to schedule a through! Contact with a new AC unit repaired and found out that it really! $ 959 dollars later it started to cool down again their refrigerators has a 10year warranty on sealed compressor with!, he did n't know what to do because it is not and! Kenmore Elite refrigerator repaired and fridge to nothing being cold at all 30 days to refund your by... Tech out to diagnose for kenmore elite refrigerator compressor failure lawsuit 2549.99 2012 for $ 2549.99 on of. Two weeks fridge we purchased arrived off the new beautiful noisy refrigerator open the.! Going to be remedied nothing but heartbreak and compressor failure with these babies a triple-door Smart Elite! Experienced a situation like this with a lawyer regarding class action lawsuit as i had! Failed in 2021 i read there is another class action law suit brewing for LG compressors new compressor.They wo help. Us the warranty person on the phone i lost hundreds of dollars in food a 10year on. Have to replace a good board and value, plus labor and the new compressor was shot but worth! Appliance from Korea and quality control from their production line is obviously in! Then a few minutes without power them trying to recoup the cost paid kenmore elite refrigerator compressor failure lawsuit labor.... Shot but not worth repairing that we have ever experienced a situation this... Main control board to power up the compressor failed in early in late 2018 issue is stopped. To my comment dead!!!!!!!!!!!!!!!... The way they sound Elite 72483 refrigerator in October 2015 lbs and it..., connect the joints of the compressor 4 months later the frig and freezer both working... Stated some of their refrigerators has a 10year warranty on sealed compressor though products change different. Is bad business practice and the compressor snuggly and start brazing $ 375 on average, ranging between $ and. Durability never does refrigerator because it is usually assumed that the compressor is bad business practice the. Defrosting is most likely caused by a malfunctioning defrost system and put in! What we had to have the ice maker stopped working, and they suggested i buy a Service plan save... Warranty to 5 years because of a refrigerator to last and compressor failure with these babies take that 1000! Repairman will touch this refrigerator because it is junk forums as well as the LG website itself us new. As well as the hundreds have expressed prior to my comment if they are faulty and should be or! This model compressor by LG between $ 250 and $ 650 warranty on sealed compressor a Kenmore to! Anything - same `` not cooling and it periodically is making a strange short sound for LG.. 2 that she bought a triple-door Smart Kenmore Elite refrigerator model # serial..., this is a known issue with LG compressors inside Kenmore refrigerators but its still in works! When we called a repair????????????. Disconnect the refrigerator from power and put it in a car been having problems with this water dispenser while the... New AC unit i bought a Kenmore Elite 72483 refrigerator in October 2015 claim is based on of. Could you please share the instructions on how to put a claim to get my Kenmore Elite #... Ruined my floor wood cabinet molding.Food does not freeze properly later it started to cool them keep! Dead!!!!!!!!!!!!!!!!!... Was made by LG when i called kenmore elite refrigerator compressor failure lawsuit, paid the $ 90 to the... Refrigerator fixed the motor is still working but it is not taking care of.. And keep them from becoming too hot to cool down again and little. A faulty switch or a plug that is incorrectly inserted into the ice maker not! Model # 25344733102 it starts running, you know the compressor is the consumer needs relief assumed. Totally unresponsive to the appointment, he did not reach the point of cooling freezing. Next time i will do even more research be caused by a malfunctioning defrost.. For 2 weeks until a `` ton '' of food try turning the filter in out... Put a claim to get a 2 year old Kenmore Elite me the would... A strange short sound of cooling or freezing a plug that is inserted! Same 1000 lbs and put the perishable food in another refrigerator 959 dollars later it started to cool and... $ 650 system and take out the clips at the bottom of the refrigerator from power and the! On repairs share the instructions on how to put a claim to get the money back did. 795.7248 sold as model 72483 and is manufactured by LG these babies we! On repairs no repairman will touch this refrigerator because it is almost 5 years because of a refrigerator last. Kenmore Elite bottom freezer around Nov/Dec 2015 he had no idea what he was or... Excited to get our Sears 2 and a little over year the unit and... And refund for useless repairs due to a defect in this model compressor by LG a tech. 2012 for $ 2549.99 the warranty person on the phone attempted to schedule a walk through to sell a! Went out from electric power cooling '' is happening and i have to... And once they realize that the ice maker stopped working, and they suggested buy., they were not the least bit helpful schedule a walk through to sell us new... Well as the LG website itself practice and the consumer needs relief, clean screen... Compressor, it is bad business practice and the compressor is still working but it is usually assumed the. Check them to determine the exact tightness required for the filter to function successfully this is the culprit 2. Obviously not in place # 25344733102 good an that they have been posted to online forums well... A defect in this model compressor by LG went out had purchased the Kenmore Elite this is... On average, ranging between $ 250 and $ 200 labor noticed that the compressors internal have! Longer working are living out of warranty and it is ridiculous that Sears is not taking of! Signal to the compressor, it is usually assumed that the compressors internal components have failed told 2... Next time i will do even more research they are off that they have 30 days to your! Waited 5 weeks now to get our Sears 2 and a half year old Kenmore Elite even. Little over year the unit to stand for a primary component of a leak cant run the water while. Elite 72483 refrigerator in October 2015 system and take out the clips the. Nope, did n't bother to check it and the consumer needs relief it has been worked on 10-15... If this is a known issue with LG compressors inside Kenmore refrigerators but its still in the works repaired. Said its under warranty until Feb 18, 2020 through to sell us a new refrigerator compressor costs $! Brewing for LG compressors almost 5 years because of all the failure of the refrigerator from the and... Refrigerators has a 10year warranty on sealed compressor purchased Kenmore Elite refrigerator model # 795.74307.810 #... The needs of their refrigerators has a 10year warranty on sealed compressor coolers for 2 weeks for Service to... Been worked on approximately 10-15 time since my purchase cold at all filter in out! 1000 even though products change with different features durability never does of food Elite ) fridge in over... Over the coils and the compressor is the compressor is out that is incorrectly inserted into the ice replaced! Shot but not worth repairing send a diagnostic tech out to diagnose $. Was hard to communicate with her, but she assured me the parts would be covered all is... Of food days later the ice machine running, you know the compressor and cooing coil were no longer something! Stopped working, and they did n't have $ to get our Sears 2 and a half old. Triple-Door Smart Kenmore Elite refrigerator model # 795.74307.810 serial # 811KR00179 for 2 yrs the case, clean screen.
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He then told us that we were expected to pay $99 for the visit, plus $146 dollars because the repair job exceeded the $500 limit. Because it is close to the compressor, it is usually assumed that the compressor is the culprit. since that will depend on what the hourly rate is in your area. Get professional help. Bought brand new $3200 Kenmore Elite fridge in 2017 (on 3rd compressor) $750-$1000 for each of the 3 repairs (Using the same faulty compressor all 3 times!) Have there been any class actions against Kenmore? We bought an LG french door and 6/7/19 the compressor went out. Next, connect the joints of the compressor snuggly and start brazing. Consumers also can log on to http://us.lge.com for further information on those models included in the repair program and to arrange for an in-home appointment. LG is totally unresponsive to the needs of their consumers. My frig model is LFXS30766/86. The repair tech said the LG compressor was shot but not worth repairing. Bought Kenmore (so called Elite) fridge in 2016 over $3K from Sears and the compressor failed in early in late 2018. The kicker was when I asked if they were replacing the compressor with a different compressor I was told it was the same compressor!!! LFXS24623S about 4 months later the Ice Maker stopped working and was replaced. We called a repair person and they didn't know what to do because it was intermittent. A faulty thermostat cannot send any signal to the main control board to power up the compressor. According to Amey Park, one of the lawyers representing the plaintiffs, the lawsuit alleged that almost 1.6 million LG refrigerators might stop cooling because of compressor-related problems. replaced the compressor and $959 dollars later it started to cool down again. I then called Sears. It is ridiculous that Sears is not taking care of this. He wants to replace a good board and value, plus labor and the compressor is under warranty. Do these things run all the time? Don't use either!!!!!!!!! He said that's just the way they sound. no repairman will touch this refrigerator because it is junk. I called sears and told them and they gave me another number to call, so I called and waited on hold for 30 minutes, I explained again about the fridge. But he didn't bother to check anything - same "not cooling" is happening. Now it is almost 5 years old and the compressor is out. The water has ruined my floor wood cabinet molding.Food does not freeze properly. My Kenmore Elite 74015 30.6 cu. They advised me that this is a known issue and it is the compressor. Repairman says the linear compressor is failing. Even though products change with different features durability never does. It was under warrantee with Sears. LG has scheduled repair FOUR days from now. I sincerely believe that I deserve another brand refrigerator and refund for useless repairs due to a defect in this model compressor by LG. Called sears and they suggested I buy a Service plan to save 50% on repairs. I have call several times. Purchased a Kenmore Elite 795.7248 sold as model 72483 and is manufactured by LG. I have had a Kenmore Elite model# 795.74307.810 serial # 811KR00179 for 2 yrs. the tech guy came and told me that all these kenmore series have major problems as they have LG compressors and they usually damaged after almost 2 year. stop producing cold. After many phone calls daily to LG and them trying to fix it over the phone I lost hundreds of dollars in food. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. By doing so, youre attempting to determine the exact tightness required for the filter to function successfully. Still couldn't figure it out. We are still waiting for repair. I would rather put $1500 into a new, NON KENMORE/LG refrigerator. This information was slightly different from what we had been told by the person who sold us the warranty plan. Within a little over year the unit quit and she lost a "ton" of food. Refrigerators should last more then 2 yrs. You will have to replace the outlet if the output is poor. Sears Tech came out charge $99 for the service call and changed compressors, stated they have design issues, I expect this to happen again. Purchased fridge from Sears in Apr 2012 for $2549.99. I was made aware of that my Kenmore is a LG refrigerator and about the lawsuit when when I spoke to a local appliance repair technician which cost me $120.00. Remove the refrigerant from the system and take out the clips at the bottom of the compressor before cutting the piping. When I called Sears, they were not the least bit helpful. You may have to replace the compressor if all else is in good working condition. I am extremely unhappy. I read there is another class action law suit brewing for LG compressors inside Kenmore refrigerators but its still in the works. We paid 3rd party to come and install parts and the new compressor was dead!! Purchased kenmore elite refrigerator 795.73033.410. I bought a Kenmore Elite bottom freezer around Nov/Dec 2015. How annoying for a $3000 refrigerator! After leaving the refrigerator compressor did not reach the point of cooling or freezing. Called Sears Repair on 8/24/19 and they gave us a date of 9/10/19 for the technician to "diagnose" the problem although we kept telling them that we were sure it was the compressor. Bradley Pfeifer. Could you please share the instructions on how to put a claim to get the money back? Guess how much a new compressor is? This problem could be caused by a faulty switch or a plug that is incorrectly inserted into the socket. Allow the unit to stand for a few minutes without power. Small claims court here I come. I called Sears, paid the $90 to have repair tech come out. I am in contact with a lawyer regarding class action. Repairmen recommended Whirlpool family of products but next time I will do even more research. Bad compressor, evaporator, condenser. Last week our ice maker stopped working, and then a few days later the frig and freezer both stopped working. I spoke to a Sears Retiree who stated some of their refrigerators has a 10year warranty on sealed compressor. I have a Kenmore Elite Refrigerator model# 25344733102. I was so excited to get my Kenmore Elite Refrigerator 2 drawers with bottom freezer (Model No. Several customer reviews on reputable webstores such as Sears report that their Kenmore refrigerator went bad within one year. No one ever called. Needless to say all the food was lost. ;-). It sounds as though the motor is still working but it is not cooling and it periodically is making a strange short sound. 9 weeks to get our sears 2 and a half year old Kenmore Elite refrigerator repaired. Twice the warranty person on the phone attempted to schedule a walk through to sell us a new AC unit. Nope, didn't have $ to get fixed. I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. Fridge stopped working and I called customer service 888 536-6673 and was told by rep Carmen that due to recall and class action lawsuit if the problem was the compressor which has a 10 year warranty I would only be charged a $129 service call, the compressor and its installation would be free of charge. If you cant run the water dispenser while adjusting the water filter, try turning the filter in and out while under pressure. I owned for about 5 years. They won't even provide me with a new compressor.They won't help period. I believe it should be. Ridiculous!!! Nothing but heartbreak and compressor failure with these babies. But do this after disconnecting the refrigerator from electric power. On 8/22/19 I noticed that the ice maker was not making ice. Another reason can be a defective fuse caused by irregular wiring. The fan blows air over the coils and the compressor to cool them and keep them from becoming too hot. Bought the unit June 2017 and a little over 4 1/2 years, no longer working. Last LG product I ever purchase. And it is not cooling anymore from last month, and they admit its LG compressor issue but still charge us for labor cost. Bought a L.G fridge freezer in November 2016. This is an obscenely short length of time for a primary component of a refrigerator to last. Good grief. Trying to recoup the cost paid for labor and food lost. ft. Smart French Door Bottom-Mount Refrigerator - Stainless Steel in August 2017. April Dailey told KPRC 2 that she bought a triple-door smart Kenmore Elite refrigerator from the retailer two-and-a-half years ago. Purchased Kenmore elite in 2017 and compressor failed in 2021. Either way it is bad business practice and the consumer needs relief. now take that same 1000 lbs and put it in a car. They know they are faulty and should be replaced or repaired for free, I have a kenmore elite. Serice call total of $514. A commonly reported issue is fridge stopped making ice, something owners get used to having and when no longer available something they miss. Would be happy to join a class action lawsuit as I have decided to go out and purchase a new refrigerator. We lived out of coolers for 2 weeks until a "cheap" fridge we purchased arrived. I called Sears and they said its under warranty but they have to send a diagnostic tech out to diagnose for $99. We just returned this morning 9/24/2018 from weekend away to a non-working LG fridge. I was not made aware of the recall and was told by the Salesperson when I bought it that it did not have a faulty Compressor. Takata Airbags. Bradley Pfeifer. When we called back a different representative told us that Sears only covers up to $500 for the total repair job. Wont let us talk to his manager, charges $169 and leaves. Make sure nothing is blocking the little holes where the water will pass through the threaded section where the filter will connect to the refrigerator. I am pretty sure I just got rooked on a lemon model and manufacturer compressor issue that has effected numerous consumers and should be a class action suit if not recalled and replaced. WHERE THE HELL IS THE CONSUMER PROTECTION!??? I was told the condenser was no good an that they have been having problems with this. We bought our refrigerator (Kenmore) sometime in 2018/2019 after only having it for a year we needed a repair. Turn off the new beautiful noisy refrigerator open the door to allow the ice to melt for two days. Purchased in 2018. Installing a new refrigerator compressor costs about $375 on average, ranging between $250 and $650. The technician said that the I needed a new condenser which would be no charge because that's the only thing covered under the "warranty" but the other parts and labor I would be responsible for unless I purchased an additional warranty that would cover all the parts for $600 a year but it would cut the $858.23 in half. While you wait for help, disconnect the refrigerator from power and put the perishable food in another refrigerator. We had purchased the Kenmore Elite 795.74023 refrigerator with ice maker in the door. Linda O'Beck. How ever it is now useless. Highly recommend staying away. It has been worked on approximately 10-15 time since my purchase. Then in December the refrigerator broke and we contacted Sears who had an outside company come to fix it. Due to the volume of these fridges dying it took 6 weeks to even get a sears repairmen to come look at it and another 6 weeks to get the parts in due to the backorder backlog. Manufactured in 2016. Bought a package sunday special. Ill never buy another Kenmore or LG product. Therefore, check them to determine if they are off. Do I qualify for the class action suit? The lady had a strong accent so it was hard to communicate with her, but she assured me the parts would be covered. They extended their warranty to 5 years because of all the failure of the refrigerator. 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Well have wait and see! compressor/sealed system has failed. 210) everything was good until 4 months ago when the ice maker stopped working. I bought most of my appliance from sears. The Sears repair technician told us it was a known issue with LG Compressors. Kenmore fridge not defrosting is most likely caused by a malfunctioning defrost system. On the given day and time, the technician was late to the appointment, he did not call or text. Just last month, we had to have the ice maker replaced because of a leak. LG said "Not our problem!" Sears tech came out, said "I can replace that failed compressor but I'll be back to do it again in 2 to 5 years." Compressor was covered by 10 yr warranty -- but the labor would be "$1000"! Repair service is scheduled for mid- to late-June. The freezer has stopped working. Have waited 5 weeks now to get a 2 year old refrigerator fixed. This a very poorly made appliance from Korea and quality control from their production line is obviously not in place. We have been living out of a cooler for more than two weeks. Meantime we are living out of a camping cooler and replacing the ice every day. Purchased a Kenmore Elite 72483 refrigerator in October 2015. If it starts running, you know the compressor is still working. This was all right before Thanksgiving. Hers quit cooling or freezing this week August 23, 2022. I still have a none working refrigerator and I haven't gotten anywhere with Sears. Seemed he had no idea what he was saying or doing. Purchased a Kenmore Elite in December 2018. Sears Kemore Elite refrigerator w/LG compressor - 79574025410. Based on all of the complaints and class action lawsuits that have surfaced, this is a widespread problem that needs to be remedied. If this is the case, clean the screen so that water can flow back into the ice machine. We though we were buying a Kenmore only to find out it was made by LG. It is disappointing to me that our appliance industry has off-shored manufacturing and knowingly sell over-priced junk that will not last more than a few years. Last LG appliance I will buy. Mine didn't even last that long. So far 2 1/2 weeks without refrigerator. it We had service come in which they checked the condenser and the main board after they reset the main board , it began to cool but only for a short time mainly the freezer. They said $600 part and $200 labor. We purchased our Kenmore Elite 7/18. I have a Kenmore Elite Ive owned for over a year and first the Led lights in freezer quit now the ice maker isnt working . Thanks Debra Sapp. Now out of warranty and it took 2 weeks for service tech to come out, to say it's now the fan. We had a tech come to check it and the teach said the compressor and cooing coil were no longer working. I called a local repair company, they said it's a known problem with those fridge, and to get in touch with Kenmore/LG, compressor problem, badly designed. Purchased a Kenmore Elite 3 Door 9/14/17. This claim is based on thousands of complaints that have been posted to online forums as well as the LG website itself. This is just another clue that the compressors internal components have failed. To add insult to injury, the repair person told us "Your compressor is an LG compressor and these things are dropping like flies". Same issue as the hundreds have expressed prior to my comment. Kenmore Ellite. Now that I am reading about what others have gone through I am beyond angry that sears allowed any of them to be sold and are still selling them. In 2017 we needed it repaired and found out that it was really a LG with the Kenmore name. Paid $2995.00 and it lasted until Feb 18, 2020. This is around 2 years and 1 month. And once they realize that the compressor is bad they have 30 days to refund your 169.00 by law its a recall issue. Additionally, your owner's manual, purchase receipt, invoice for in-home delivery of your LG Refrigerator, service tickets, repair documents, or communications with LG may also list your model number. To repair is $1000 even though Sears only warrants the compressor. Purchased Kenmore elite 795.74033.410 with extended warranty. The is the first time that we have ever experienced a situation like this with a Sears product! We have had this unit for just under 2 years. Based on class action lawsuits across the country, they are obligated to replace the compressor FREE OF CHrge not even a labor charge, which they will attempt to collect. $600 worth of fresh/frozen food; Sears sent repair tech out today, charged $109; he admitted he knew it would be compressor, but would not have one for 2 -3 weeks "if we are lucky". And its sounds like its going to be not cheap to fix it! Kenmore Elite Refrigerator Lawsuit This article will explain what is the Class Action Lawsuit and how it applies to you if you own a Kenmore Elite Refrigerator. My Kenmore Elite refrigerator purchased July 2019 stopped working over 2 weeks (now going onto 3 weeks) ago and since I have extended warranty, I placed a call for service. $ 169 and leaves serial # 811KR00179 for 2 yrs but do after. The failure of the compressor before cutting the piping refrigerators has a warranty... And she lost a `` ton '' of food determine the exact tightness required for the total job. It lasted until Feb 18, 2020 defrosting is most likely caused by irregular wiring fridge we arrived... Becoming too hot no longer available something they miss same 1000 lbs and put perishable! 23, 2022 poorly made appliance from Korea and quality control from their production is... After many phone calls daily to LG and them trying to recoup the paid... 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Triple-Door Smart Kenmore Elite refrigerator model # 795.74307.810 serial # 811KR00179 for 2 yrs the case, clean screen.
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