They like to show me the latest thing that theyve got on the menu and Ill go with that. In his first town hall as CEO, Chris was clear with his expectation that everyone personify the values of the company, recalls Kevin Ozan, CFO at McDonalds. According to Fain, the innovative spirit of Royal Caribbean helps him attract executives who are passionate about the job. Under his stewardship, the UK and Ireland business achieved gender balance at every level, including the Executive leadership team, and was nationally recognised McDonalds as the Top Employer for working mums, as well as being awarded the Best Employer for Mental Health. Have events or experiences of the last year in any way altered or broadened your perspective on leadership?Definitely one of the things thats gained focus is the need for communication. We have a few specific issues here and there. The McDonalds brand is well known around the world. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. As a brand, you want people to discover you. In addition to serving on the McDonalds Board of Directors, he is also a trustee of Ronald McDonald House Charities. His progression through the company has included responsibilities as Regional Financial Controller, Head of Business Strategy and Head of Commercial Finance. Vice President, Chief Sustainability Officer. Far from being a dead-end job, retail offers an opportunity for people that doesnt exist in most other places.Since 2015, the Honors has raised the funds to continue to provide programs and resources that connect people to an industry thats a great place to start and grow. Because were McDonalds and our reach is so great, were in so many different countries, we touch so many different things, we were getting pulled into lots of efforts where either we didnt have inherent credibility or our ability to make a difference was limited. The CED discussion series, Leadership in Challenging Times, interviews business leaders about the unprecedented . Jill holds a BA in Business Studies from Brighton University, United Kingdom, and a Chartered Institute of Marketing Diploma. Joining as VP, Global Strategy, Business Development and Innovation, it took him only a year and a half to earn promotion to President of McDonalds USA, where he was responsible for the operations of about 14,000 restaurants. When you travel abroad, do you have any favorite international menu items?When I travel abroad, I embrace the hospitality of the franchisee that Im visiting. Something went wrong. As McDonalds Vice President, Global Chief Diversity, Equity, and Inclusion Officer, Reginald J. Miller oversees the companys global I&D strategy with a focus on transformational change around the world. Six priorities for CEOs in turbulent times. Im hoping its going to stick around. She has also completed Columbia Universitys, Creating & Executing Breakthrough Strategies Executive Program and has obtained her Co-active Coaching Certification (CPCC). It was a tough test for any new CEO. Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring.. In my experience, you piece together these lessons from different leaders and ultimately they define your own leadership style. As Executive Vice President and Global Chief Impact Officer, Jon is leading the effort to harness the unmatched scale and reach of McDonalds to affect purposeful change around the world. Married, with 2 children, Holds an MBA from Harvard Business School and a bachelors degree from Duke University, McDonalds Its a great flavor improvement on our product. The Wall Street Journal reported Sunday that under Kempczinski's predecessor,. So, for example, with Drive Thru, the classic frustration for the customer is: How long is it going to take? As McDonalds EVP, Chief Legal Officer and Corporate Secretary, Desiree Ralls-Morrison oversees the companys global legal operations, responsible for supporting the companys strategies, anticipating and managing risk, and advancing McDonalds brand and values. Mark graduated magna cum laude from The College of William & Mary with a bachelors degree in International Studies. Then, all of a sudden, here comes COVID-19, and it significantly disrupts our business. Were looking to innovate and actually make sure that were doing it better than anybody else. Chris is responsible for driving McDonald's growth strategy, Accelerating the Arches, and ensuring that the company's values are embedded throughout the system as the filter through which all our business decisions are made, bringing its corporate purpose-to feed and foster community-to life. What are your values? But, broadly, our systems in great shape. So I think our reticence to publicize those things early on was a missed opportunity. The McDonalds brand is well known around the world. You cant ever coast. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. Im hoping its going to stick around. A US Army Veteran, he served as a Supply Sergeant with deployments to Afghanistan and Uzbekistan. Brian earned his Bachelor of Science degree from Ferris State University. I could never have anticipated how much those messages would resonate. Before joining McDonald's,John spent six years as aFinancial Analyst and Brand Management Specialist in P&G Portugal and Switzerland, where he held various positions and was responsible for managinghigh-impactprojectsthroughout Europe. Passionate about people, Paul has overseen moves on both pay and contracts for restaurant teams, and actively championed a focus on Diversity, Equity and Inclusion, striving to create a truly inclusive culture throughout the business. Jill began her career as a marketing trainee at Colgate Palmolive and later joined British Airways, rising through the company to eventually lead Global Marketing. We could have done a better job, earlier in the pandemic, to learn from each other across our system. During this time, he co-created the companys sustainability vision, PepsiCo Positive (pep+), an end-to-end transformation of how the company creates growth and shared value with sustainability and human capital at the center. Breakfast? As a member of the McOpCo Business Unit Leadership Team she was responsible for financial management, portfolio optimization, operational financial consulting and safety risk management. Jenny earned her BS/MS in Earth Systems from Stanford University and her MBA from the Yale School of Management. Executive Vice President and Chief Financial Officer, Executive Vice President, Chief Legal Officer and Corporate Secretary, Executive Vice President and Global Chief Information Officer, Jill McDonald Everybody has a clear sense of it. My first mentor at P&G was a guy who defined what it means to be honest and upfront. Some delivery orders are, as you said, initiated directly on the sites of our delivery partners. Much of it is done through third-party operators, like Uber Eats, DoorDash, Just Eat Takeaway, and Deliveroo, but in some marketslike parts of Asia, Australia, and Germanywere actually experimenting with hybrid models, including self-delivery. President and Chief Executive Officer at McDonald's Corporation 1y . What do we know? Weve seen our customer service scores go up across the globe. Prior to that, he led the International Developmental Licensed Markets, where he was responsible for 46 developmental licensees (DLs) across more than 80 markets around the world, including Brazil, China, India and Philippines, which continue to represent the majority of McDonalds new restaurant growth globally. He held progressive leadership roles, includingMarketing Director for the Southern Europe regionandVice-President of Food, Strategy & Insight for McDonalds Europe, overseeing Food Strategy & Development, as well as guiding business and brand knowledge across the European markets. On occasion I will do a Quarter Pounder. Amy has eighteen years combined experience in compliance and safety, having previously launched compliance programs at the City of Chicago and DePaul University and served as the Chief Safety and Security Officer for the Chicago Transit Authority. Prior to McDonalds, Mark was a Principal and core member of the consumer practice at The Boston Consulting Group. Chris Kempczinski: The single most important thing I have to do as CEO is ensure that our brand continues to be relevant. I wanted to make that set of expectations very clear at the beginning of my tenure so that this was not a moment to reconsider what we stood for. Theres nothing more important to my job than making sure McDonalds is as relevant 10 years from now as it is today. Manu has been part of the McDonalds System for more than 20 years, with extensive knowledge of the companys global customer base and deep understanding of the needs of McDonalds customers. As someone who eats at McDonalds daily, what is your favorite regular item at HQ?Youve got to double-click one moregive me a day part. Im excited about all the opportunities for us there. Gonda leads a team across corporate and U.S. communications, media relations, crisis communications and brand communications. He has been with McDonalds Corporation since 2015 and is in his second year as president and CEO. In most major markets, they were at or near record cash flow, which essentially is how much money theyre able to take out of the business. In this role, Emilee partners across the system to influence people strategies to growth the business, strengthen brand trust, foster collaboration, and elevate the people experience. Ian previously served as Vice President and Chief Financial Officer for Asia-Pacific, Middle East and Africa, and as the Regional Vice President of Europes East Division. Everybody was willing to help you.What is something you learned early on that has carried with you into today? With presence in nearly 40,000 local communities across 100+ countries, McDonalds is uniquely positioned to drive action in four key areas of focus: food quality and sourcing, our planet, community connection, and jobs, inclusion and empowerment. When you look at the career progression that people can have in the retail industry and the career progression that people have at McDonalds, its quite remarkable. [Many] decisions were left to the field and I think ultimately that proved to be quite successful for us.What is one misconception about retail that you would love to debunk for everyone? Were going to be transparent with people. Yahoo Finance says McDonald's sources said Kempczinski is a. Given your franchise model, how do you ensure during COVID-19 that restaurants can survive the short term and be in a position of strength for the long term? COVIDs a perfect example of that. Chief Marketing Office and Corporate Vice President, International Operated Markets, Paul Pomroy That new CEO is Chris Kempczinski, and here are five facts you need to know about him: In the press release announcing his promotion to CEO, Kempczinski said: Im thrilled to be leading this incredible company. Speaking during the company's 2017 investor meeting, Kempczinski noted that customers were spending more money at renovated stores. The adjustments were making are a series of small changes that add up to one big difference our customers really notice. When I came to McDonalds, that was probably one of the biggest risks for me. As it turned out, the strong emphasis on our core values in early 2020 really hit home and helped us address the challenges we faced when COVID-19 came along. Jo holds a Master ofScience in Applied Economics -EhsalBrussels,and is fluent in Dutch, French and English. What does that mean exactly and how will your customers see this come to life? My answer is: ensuring the relevance of the brand. But this year has definitely been a team effort, and Ive certainly been fortunate in that I have a very experienced team around me. This article was edited by Monica Toriello, an executive editor in the New York office. In November 2019, Mr. Kempczinski became President and Chief Executive Officer of McDonalds, the worlds largest restaurant company. We have our core menu: hamburger, cheeseburger, Big Mac, Quarter Pounder. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. She has also been recognized with Adweeks most prestigious honor, Brand Genius, and she was named Advertising Woman of the Year by the Chicago Advertising Federation. Please try again later. Executive Vice President and Chief Customer Officer. Photograph: Jerritt Clark/Getty Images for McDonalds. The global technology organization powers the industry-leading capabilitiesfrom restaurant and digital technologies to business infrastructure and cybersecurity. Our purpose is to feed and foster communities, now more than ever. Manu Steijaert Catherine has also held roles as Sr. Director Global Planning and Analysis, Director Financial Management and Development for US McOpCo, Director of Financial Reporting and Director Corporate Analysis and Support. Do you see your delivery model changing in the near future? Rather, this was a moment to double down on what we stand for and make it clear that it applies to all of us equally. Were building on our strong foundations to ensure we have long-term success. He shares how he has built his career over 30 years, reflects on key decisions amid the pandemic and more. He describes Mr. Kempczinski as a business savant, someone who is able to translate insight into action into results. He also was struck by Mr. Kempczinskis genuine commitment to personal growth and development, as well as his focus on building meaningful connections. Off of that founding idea of serving communities, we know we can make a difference around jobs and opportunity. Reggie serves on the Executive Advisory Committee for the College of Business and Economics at North Carolina A&T State University; and serves as the Co-President for the Board of Directors for Camber Outdoors. Given your franchise model, how do you ensure during COVID-19 that restaurants can survive the short term and be in a position of strength for the long term?We were lucky in that McDonalds franchisees came into the pandemic in a very strong position. I think for us, to be honest, we just had to catch up. We had too many instances where a country or market was almost making up the playbook as they went along, and its because we werent as good as we could have been in sharing best practices. Everybody has a clear sense of it. In this role, she has led several strategic initiatives; from the Future of Work - inclusive of the COVID-19 response and return to office for corporate staff to an HR Transformation to modernize service delivery and improve the employee experience. Today, McDonalds looks like its on track for a rapid recovery and even, perhaps later this year, robust growth in some of its biggest markets. . As you navigated a global pandemic and the rise of extreme social unrest during your first year as CEO of McDonalds, did any particular principle or philosophy guide you?Its been important to me that were always connecting the decisions that we make back to what we stand for as a company. 2017 - 2022McDonald's. He describes Mr. Kempczinski as a "business savant," someone who is able to "translate insight into action into results." He also was struck by Mr. Kempczinski's genuine commitment to personal growth and development, as well as his focus on building meaningful connections. [3] In a Were putting ideas out there and getting consumer feedback all the timewere in constant iteration mode. All Rights Reserved. I think weve done a pretty good job over the years of striking that balance. Neither Great Men nor Great Helmsmen. Given your particular focus on those factors, even before you became CEO, its almost as if you saw the pandemic coming. Catherine was McDonalds Chief Accounting Officer from October 2016 to 2021. This includes loyalty which is now in nearly 50 markets introducing new innovations like artificial intelligence and automated order taking, and modernizing data systems to move faster while improving the experience for customers and crew. There are social issues on which you havent hesitated to speak outfor example, you put out public statements after the killing of George Floyd and after the attack on the Capitol. McDonalds is not responsible for the content provided by third-party sites. What are we uncertain about? Your investments in Drive Thru and digital in restaurants have proven to be fortuitous, even prescient, amid the pandemic. He also received an MBA from Webster University. It was a great reminder about the embedded cost of complexity in our P&L. So, we put about $1 billion of liquidity into the system. Notably, as EVP, Chief Information Officer and Global Business Services at Cardinal Health, Brian completed one of the largest SAP implementations in the industry, to drive value throughout the company. Of course, when its no longer a one-way communication, that comes with an added level of risk. What are your plans in each of those areas? When something in the public discourse is relevant to who we are as McDonalds, and frankly where we would be expected to say something, we should lend our voice. Chris is responsible for driving McDonald's growth strategy, Accelerating the Arches, and ensuring that the Company's values are . Prior to becoming CEO, Chris served as President of McDonald's USA, leading the business operations of approximately 14,000 McDonald's restaurants throughout the United States. Given your particular focus on those factors, even before you became CEO, its almost as if you saw the pandemic coming. Pauls life outside of work is centred around his family, spending as much time as possible with his two young boys. To manage that risk, though, you have to make sure your creative teams are nimble. There he served in a similar capacity, responsible for the Communications function and the PepsiCo Foundation, and worked closely with the companys Sustainability and Government Affairs teams. And what are things that are best left to othersgovernments, other companies, or nonprofits? Mark has also held roles in Global Insights, Global Menu Strategy, and US Strategy & Insights. When you eat as much McDonalds as I do, you think in day parts. I graduated from college in 91right around the time Nelson Mandela had been released from prison, become President of the ANC, and started negotiations to end apartheid. Meet our President and CEO, as well as other McDonald's U.S. executive team members who continue to build our legacy and ensure our Golden Arches shine bright. I have a rotation of lunch items. In this role, Ian delivered sustained business momentum, improved customer trust, and grew share across the market segment through a strong focus on the Accelerating the Arches growth strategy, including digital, delivery and restaurant modernization initiatives. In addition to Insitu, which is now a wholly-owned subsidiary of Boeing, Heidi held leadership roles in human resources and communications at Northrop Grumman and TRWs automotive and defense business. What Im most impressed with are the people who are servant leaders the people who prioritize others.What decisions did you make during the pandemic that proved critical? Chris Kempczinski is one of the dynamic leaders on The List of People Shaping Retail's Future 2022 who will be celebrated at the NRF Foundation Honors. McDonald's U.S. leadership team draws from a proud history and set of values that made the company an icon of American business. The onion flavor gets sort of seared into the beef. What are your 2021 priorities for staying ahead and nimble? If they dont express a strong bias, I do the Quarter Pounder because thats a great product to calibrate around the world. We make a significant investment each year in marketing. Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring.. Are we making the right trade-offs between keeping our restaurants open, keeping communities served, keeping employees employedbetween all of that and keeping people safe? Data is a real-time snapshot *Data is delayed at least 15 minutes. Prior to McDonalds, Bethany spent 30 years leading talent development and learning innovations at six companies, including Boeing, GE, Gap, Ethan Allen, IBM and The Interlock Group. Evidence had emerged that McDonalds then-CEO, Steve Easterbrook, had violated company policy and undermined company values. They also work closely with McDonalds Global Impact Team to implement actions that drive resilience and brand trust in service of the companys purpose to feed and foster communities. Nothing about Mr. Kempczinskis ascent surprised Greg Kelly, a Senior Partner at McKinsey & Company and a friend of Mr. Kempczinskis dating back to university. Here are a few questions, along with Kempczinskis answers (watch the video above for all 20 Questions):What is the biggest risk you have taken in your career? Mr. Ozan reflected on his CEOs approach: From the outset of this pandemic, Chriss priority has been clear-protecting restaurant crew and customers above all else. To lead, you have to be out there talking a lot and, in some cases, saying the same message over and over and over. Some people feel that McDonalds ought to take a stance on other issues as well, such as fighting obesity and raising the minimum wage. Have events or experiences of the last year in any way altered or broadened your perspective on leadership? We also put the onions actually on the grill as opposed to putting the onions on at the dressing table. When you travel abroad, do you have any favorite international menu items? Its probably unlike any other industry out there. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. Heidi began her career at McDonalds in April 2020. He has been with McDonald's Corporation since 2015 and is in his second year as president and CEO. Voice recognition could be one area to do that. Leadership McDonald's CEO Chris Kempczinski apologizes for his text to Chicago's mayor "Those comments were wrong," he said in a video to the system amid a furor over the message, which appeared to blame parents for shooting deaths of two kids. Heres how we think about it. Catherine is a CPA, has her undergraduate degree in accounting from The University of Illinois, and her MBA with a Finance concentration from DePaul University. Marion oversees McDonalds Global Supply Chain and is responsible for developing and executing sustainable sourcing strategies across the companys supply chain footprint. We did have a leader who didnt act in accordance with our values, and youve got to hold everybody to the same account. Theres a rich trove of best practices out there to learn from. You also have to acknowledge there are things that we dont know. Our franchisees were under significant financial stress; there was a lot of anxiety. Any franchisee reading this is going to make sure they suggest a new item because they dont want to be calibrated. Touring the world with friends one mile and pub at a time; is heavenly gondola open today. Outside of McDonalds, Chris serves on the Board of Directors for Procter & Gamble. That praise encouraged co-workers to come up with similar innovations, such as ice-skating and rollerblading. Never miss an insight. McDonalds is not responsible for the content provided by third-party sites. Brunswick is committed to being the most diverse, equitable and inclusive advisory firm in the world. If you would like information about this content we will be happy to work with you. (It also says Kempczinski joined the Crown-led task force.) Manu is fluent in Dutch, English, French and German. new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], In 2020, as U.S. Chief Marketing & Digital Customer Experience Officer, she led her team to unleash world-class creative and harness the power of social media with bold, forward-thinking ideas. He is a strong advocate of the power of the McDonalds three-legged stool and what can be achieved through collaboration between DL partners, suppliers, and corporate teams. Going forward, we expect that many delivery orders will be placed on our own MyMcDonalds platform, providing us with important data to understand our customers preferences and cravings. While overseeing these 29 European markets and their more than 1,750 restaurants, Jo established a new structure and team for the European organization, resulting in consistently strong sales results.
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They like to show me the latest thing that theyve got on the menu and Ill go with that. In his first town hall as CEO, Chris was clear with his expectation that everyone personify the values of the company, recalls Kevin Ozan, CFO at McDonalds. According to Fain, the innovative spirit of Royal Caribbean helps him attract executives who are passionate about the job. Under his stewardship, the UK and Ireland business achieved gender balance at every level, including the Executive leadership team, and was nationally recognised McDonalds as the Top Employer for working mums, as well as being awarded the Best Employer for Mental Health. Have events or experiences of the last year in any way altered or broadened your perspective on leadership?Definitely one of the things thats gained focus is the need for communication. We have a few specific issues here and there. The McDonalds brand is well known around the world. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. As a brand, you want people to discover you. In addition to serving on the McDonalds Board of Directors, he is also a trustee of Ronald McDonald House Charities. His progression through the company has included responsibilities as Regional Financial Controller, Head of Business Strategy and Head of Commercial Finance. Vice President, Chief Sustainability Officer. Far from being a dead-end job, retail offers an opportunity for people that doesnt exist in most other places.Since 2015, the Honors has raised the funds to continue to provide programs and resources that connect people to an industry thats a great place to start and grow. Because were McDonalds and our reach is so great, were in so many different countries, we touch so many different things, we were getting pulled into lots of efforts where either we didnt have inherent credibility or our ability to make a difference was limited. The CED discussion series, Leadership in Challenging Times, interviews business leaders about the unprecedented . Jill holds a BA in Business Studies from Brighton University, United Kingdom, and a Chartered Institute of Marketing Diploma. Joining as VP, Global Strategy, Business Development and Innovation, it took him only a year and a half to earn promotion to President of McDonalds USA, where he was responsible for the operations of about 14,000 restaurants. When you travel abroad, do you have any favorite international menu items?When I travel abroad, I embrace the hospitality of the franchisee that Im visiting. Something went wrong. As McDonalds Vice President, Global Chief Diversity, Equity, and Inclusion Officer, Reginald J. Miller oversees the companys global I&D strategy with a focus on transformational change around the world. Six priorities for CEOs in turbulent times. Im hoping its going to stick around. She has also completed Columbia Universitys, Creating & Executing Breakthrough Strategies Executive Program and has obtained her Co-active Coaching Certification (CPCC). It was a tough test for any new CEO. Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring.. In my experience, you piece together these lessons from different leaders and ultimately they define your own leadership style. As Executive Vice President and Global Chief Impact Officer, Jon is leading the effort to harness the unmatched scale and reach of McDonalds to affect purposeful change around the world. Married, with 2 children, Holds an MBA from Harvard Business School and a bachelors degree from Duke University, McDonalds Its a great flavor improvement on our product. The Wall Street Journal reported Sunday that under Kempczinski's predecessor,. So, for example, with Drive Thru, the classic frustration for the customer is: How long is it going to take? As McDonalds EVP, Chief Legal Officer and Corporate Secretary, Desiree Ralls-Morrison oversees the companys global legal operations, responsible for supporting the companys strategies, anticipating and managing risk, and advancing McDonalds brand and values. Mark graduated magna cum laude from The College of William & Mary with a bachelors degree in International Studies. Then, all of a sudden, here comes COVID-19, and it significantly disrupts our business. Were looking to innovate and actually make sure that were doing it better than anybody else. Chris is responsible for driving McDonald's growth strategy, Accelerating the Arches, and ensuring that the company's values are embedded throughout the system as the filter through which all our business decisions are made, bringing its corporate purpose-to feed and foster community-to life. What are your values? But, broadly, our systems in great shape. So I think our reticence to publicize those things early on was a missed opportunity. The McDonalds brand is well known around the world. You cant ever coast. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. Im hoping its going to stick around. A US Army Veteran, he served as a Supply Sergeant with deployments to Afghanistan and Uzbekistan. Brian earned his Bachelor of Science degree from Ferris State University. I could never have anticipated how much those messages would resonate. Before joining McDonald's,John spent six years as aFinancial Analyst and Brand Management Specialist in P&G Portugal and Switzerland, where he held various positions and was responsible for managinghigh-impactprojectsthroughout Europe. Passionate about people, Paul has overseen moves on both pay and contracts for restaurant teams, and actively championed a focus on Diversity, Equity and Inclusion, striving to create a truly inclusive culture throughout the business. Jill began her career as a marketing trainee at Colgate Palmolive and later joined British Airways, rising through the company to eventually lead Global Marketing. We could have done a better job, earlier in the pandemic, to learn from each other across our system. During this time, he co-created the companys sustainability vision, PepsiCo Positive (pep+), an end-to-end transformation of how the company creates growth and shared value with sustainability and human capital at the center. Breakfast? As a member of the McOpCo Business Unit Leadership Team she was responsible for financial management, portfolio optimization, operational financial consulting and safety risk management. Jenny earned her BS/MS in Earth Systems from Stanford University and her MBA from the Yale School of Management. Executive Vice President and Chief Financial Officer, Executive Vice President, Chief Legal Officer and Corporate Secretary, Executive Vice President and Global Chief Information Officer, Jill McDonald Everybody has a clear sense of it. My first mentor at P&G was a guy who defined what it means to be honest and upfront. Some delivery orders are, as you said, initiated directly on the sites of our delivery partners. Much of it is done through third-party operators, like Uber Eats, DoorDash, Just Eat Takeaway, and Deliveroo, but in some marketslike parts of Asia, Australia, and Germanywere actually experimenting with hybrid models, including self-delivery. President and Chief Executive Officer at McDonald's Corporation 1y . What do we know? Weve seen our customer service scores go up across the globe. Prior to that, he led the International Developmental Licensed Markets, where he was responsible for 46 developmental licensees (DLs) across more than 80 markets around the world, including Brazil, China, India and Philippines, which continue to represent the majority of McDonalds new restaurant growth globally. He held progressive leadership roles, includingMarketing Director for the Southern Europe regionandVice-President of Food, Strategy & Insight for McDonalds Europe, overseeing Food Strategy & Development, as well as guiding business and brand knowledge across the European markets. On occasion I will do a Quarter Pounder. Amy has eighteen years combined experience in compliance and safety, having previously launched compliance programs at the City of Chicago and DePaul University and served as the Chief Safety and Security Officer for the Chicago Transit Authority. Prior to McDonalds, Mark was a Principal and core member of the consumer practice at The Boston Consulting Group. Chris Kempczinski: The single most important thing I have to do as CEO is ensure that our brand continues to be relevant. I wanted to make that set of expectations very clear at the beginning of my tenure so that this was not a moment to reconsider what we stood for. Theres nothing more important to my job than making sure McDonalds is as relevant 10 years from now as it is today. Manu has been part of the McDonalds System for more than 20 years, with extensive knowledge of the companys global customer base and deep understanding of the needs of McDonalds customers. As someone who eats at McDonalds daily, what is your favorite regular item at HQ?Youve got to double-click one moregive me a day part. Im excited about all the opportunities for us there. Gonda leads a team across corporate and U.S. communications, media relations, crisis communications and brand communications. He has been with McDonalds Corporation since 2015 and is in his second year as president and CEO. In most major markets, they were at or near record cash flow, which essentially is how much money theyre able to take out of the business. In this role, Emilee partners across the system to influence people strategies to growth the business, strengthen brand trust, foster collaboration, and elevate the people experience. Ian previously served as Vice President and Chief Financial Officer for Asia-Pacific, Middle East and Africa, and as the Regional Vice President of Europes East Division. Everybody was willing to help you.What is something you learned early on that has carried with you into today? With presence in nearly 40,000 local communities across 100+ countries, McDonalds is uniquely positioned to drive action in four key areas of focus: food quality and sourcing, our planet, community connection, and jobs, inclusion and empowerment. When you look at the career progression that people can have in the retail industry and the career progression that people have at McDonalds, its quite remarkable. [Many] decisions were left to the field and I think ultimately that proved to be quite successful for us.What is one misconception about retail that you would love to debunk for everyone? Were going to be transparent with people. Yahoo Finance says McDonald's sources said Kempczinski is a. Given your franchise model, how do you ensure during COVID-19 that restaurants can survive the short term and be in a position of strength for the long term? COVIDs a perfect example of that. Chief Marketing Office and Corporate Vice President, International Operated Markets, Paul Pomroy That new CEO is Chris Kempczinski, and here are five facts you need to know about him: In the press release announcing his promotion to CEO, Kempczinski said: Im thrilled to be leading this incredible company. Speaking during the company's 2017 investor meeting, Kempczinski noted that customers were spending more money at renovated stores. The adjustments were making are a series of small changes that add up to one big difference our customers really notice. When I came to McDonalds, that was probably one of the biggest risks for me. As it turned out, the strong emphasis on our core values in early 2020 really hit home and helped us address the challenges we faced when COVID-19 came along. Jo holds a Master ofScience in Applied Economics -EhsalBrussels,and is fluent in Dutch, French and English. What does that mean exactly and how will your customers see this come to life? My answer is: ensuring the relevance of the brand. But this year has definitely been a team effort, and Ive certainly been fortunate in that I have a very experienced team around me. This article was edited by Monica Toriello, an executive editor in the New York office. In November 2019, Mr. Kempczinski became President and Chief Executive Officer of McDonalds, the worlds largest restaurant company. We have our core menu: hamburger, cheeseburger, Big Mac, Quarter Pounder. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. She has also been recognized with Adweeks most prestigious honor, Brand Genius, and she was named Advertising Woman of the Year by the Chicago Advertising Federation. Please try again later. Executive Vice President and Chief Customer Officer. Photograph: Jerritt Clark/Getty Images for McDonalds. The global technology organization powers the industry-leading capabilitiesfrom restaurant and digital technologies to business infrastructure and cybersecurity. Our purpose is to feed and foster communities, now more than ever. Manu Steijaert Catherine has also held roles as Sr. Director Global Planning and Analysis, Director Financial Management and Development for US McOpCo, Director of Financial Reporting and Director Corporate Analysis and Support. Do you see your delivery model changing in the near future? Rather, this was a moment to double down on what we stand for and make it clear that it applies to all of us equally. Were building on our strong foundations to ensure we have long-term success. He shares how he has built his career over 30 years, reflects on key decisions amid the pandemic and more. He describes Mr. Kempczinski as a business savant, someone who is able to translate insight into action into results. He also was struck by Mr. Kempczinskis genuine commitment to personal growth and development, as well as his focus on building meaningful connections. Off of that founding idea of serving communities, we know we can make a difference around jobs and opportunity. Reggie serves on the Executive Advisory Committee for the College of Business and Economics at North Carolina A&T State University; and serves as the Co-President for the Board of Directors for Camber Outdoors. Given your franchise model, how do you ensure during COVID-19 that restaurants can survive the short term and be in a position of strength for the long term?We were lucky in that McDonalds franchisees came into the pandemic in a very strong position. I think for us, to be honest, we just had to catch up. We had too many instances where a country or market was almost making up the playbook as they went along, and its because we werent as good as we could have been in sharing best practices. Everybody has a clear sense of it. In this role, she has led several strategic initiatives; from the Future of Work - inclusive of the COVID-19 response and return to office for corporate staff to an HR Transformation to modernize service delivery and improve the employee experience. Today, McDonalds looks like its on track for a rapid recovery and even, perhaps later this year, robust growth in some of its biggest markets. . As you navigated a global pandemic and the rise of extreme social unrest during your first year as CEO of McDonalds, did any particular principle or philosophy guide you?Its been important to me that were always connecting the decisions that we make back to what we stand for as a company. 2017 - 2022McDonald's. He describes Mr. Kempczinski as a "business savant," someone who is able to "translate insight into action into results." He also was struck by Mr. Kempczinski's genuine commitment to personal growth and development, as well as his focus on building meaningful connections. [3] In a Were putting ideas out there and getting consumer feedback all the timewere in constant iteration mode. All Rights Reserved. I think weve done a pretty good job over the years of striking that balance. Neither Great Men nor Great Helmsmen. Given your particular focus on those factors, even before you became CEO, its almost as if you saw the pandemic coming. Catherine was McDonalds Chief Accounting Officer from October 2016 to 2021. This includes loyalty which is now in nearly 50 markets introducing new innovations like artificial intelligence and automated order taking, and modernizing data systems to move faster while improving the experience for customers and crew. There are social issues on which you havent hesitated to speak outfor example, you put out public statements after the killing of George Floyd and after the attack on the Capitol. McDonalds is not responsible for the content provided by third-party sites. What are we uncertain about? Your investments in Drive Thru and digital in restaurants have proven to be fortuitous, even prescient, amid the pandemic. He also received an MBA from Webster University. It was a great reminder about the embedded cost of complexity in our P&L. So, we put about $1 billion of liquidity into the system. Notably, as EVP, Chief Information Officer and Global Business Services at Cardinal Health, Brian completed one of the largest SAP implementations in the industry, to drive value throughout the company. Of course, when its no longer a one-way communication, that comes with an added level of risk. What are your plans in each of those areas? When something in the public discourse is relevant to who we are as McDonalds, and frankly where we would be expected to say something, we should lend our voice. Chris is responsible for driving McDonald's growth strategy, Accelerating the Arches, and ensuring that the Company's values are . Prior to becoming CEO, Chris served as President of McDonald's USA, leading the business operations of approximately 14,000 McDonald's restaurants throughout the United States. Given your particular focus on those factors, even before you became CEO, its almost as if you saw the pandemic coming. Pauls life outside of work is centred around his family, spending as much time as possible with his two young boys. To manage that risk, though, you have to make sure your creative teams are nimble. There he served in a similar capacity, responsible for the Communications function and the PepsiCo Foundation, and worked closely with the companys Sustainability and Government Affairs teams. And what are things that are best left to othersgovernments, other companies, or nonprofits? Mark has also held roles in Global Insights, Global Menu Strategy, and US Strategy & Insights. When you eat as much McDonalds as I do, you think in day parts. I graduated from college in 91right around the time Nelson Mandela had been released from prison, become President of the ANC, and started negotiations to end apartheid. Meet our President and CEO, as well as other McDonald's U.S. executive team members who continue to build our legacy and ensure our Golden Arches shine bright. I have a rotation of lunch items. In this role, Ian delivered sustained business momentum, improved customer trust, and grew share across the market segment through a strong focus on the Accelerating the Arches growth strategy, including digital, delivery and restaurant modernization initiatives. In addition to Insitu, which is now a wholly-owned subsidiary of Boeing, Heidi held leadership roles in human resources and communications at Northrop Grumman and TRWs automotive and defense business. What Im most impressed with are the people who are servant leaders the people who prioritize others.What decisions did you make during the pandemic that proved critical? Chris Kempczinski is one of the dynamic leaders on The List of People Shaping Retail's Future 2022 who will be celebrated at the NRF Foundation Honors. McDonald's U.S. leadership team draws from a proud history and set of values that made the company an icon of American business. The onion flavor gets sort of seared into the beef. What are your 2021 priorities for staying ahead and nimble? If they dont express a strong bias, I do the Quarter Pounder because thats a great product to calibrate around the world. We make a significant investment each year in marketing. Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring.. Are we making the right trade-offs between keeping our restaurants open, keeping communities served, keeping employees employedbetween all of that and keeping people safe? Data is a real-time snapshot *Data is delayed at least 15 minutes. Prior to McDonalds, Bethany spent 30 years leading talent development and learning innovations at six companies, including Boeing, GE, Gap, Ethan Allen, IBM and The Interlock Group. Evidence had emerged that McDonalds then-CEO, Steve Easterbrook, had violated company policy and undermined company values. They also work closely with McDonalds Global Impact Team to implement actions that drive resilience and brand trust in service of the companys purpose to feed and foster communities. Nothing about Mr. Kempczinskis ascent surprised Greg Kelly, a Senior Partner at McKinsey & Company and a friend of Mr. Kempczinskis dating back to university. Here are a few questions, along with Kempczinskis answers (watch the video above for all 20 Questions):What is the biggest risk you have taken in your career? Mr. Ozan reflected on his CEOs approach: From the outset of this pandemic, Chriss priority has been clear-protecting restaurant crew and customers above all else. To lead, you have to be out there talking a lot and, in some cases, saying the same message over and over and over. Some people feel that McDonalds ought to take a stance on other issues as well, such as fighting obesity and raising the minimum wage. Have events or experiences of the last year in any way altered or broadened your perspective on leadership? We also put the onions actually on the grill as opposed to putting the onions on at the dressing table. When you travel abroad, do you have any favorite international menu items? Its probably unlike any other industry out there. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. Heidi began her career at McDonalds in April 2020. He has been with McDonald's Corporation since 2015 and is in his second year as president and CEO. Voice recognition could be one area to do that. Leadership McDonald's CEO Chris Kempczinski apologizes for his text to Chicago's mayor "Those comments were wrong," he said in a video to the system amid a furor over the message, which appeared to blame parents for shooting deaths of two kids. Heres how we think about it. Catherine is a CPA, has her undergraduate degree in accounting from The University of Illinois, and her MBA with a Finance concentration from DePaul University. Marion oversees McDonalds Global Supply Chain and is responsible for developing and executing sustainable sourcing strategies across the companys supply chain footprint. We did have a leader who didnt act in accordance with our values, and youve got to hold everybody to the same account. Theres a rich trove of best practices out there to learn from. You also have to acknowledge there are things that we dont know. Our franchisees were under significant financial stress; there was a lot of anxiety. Any franchisee reading this is going to make sure they suggest a new item because they dont want to be calibrated. Touring the world with friends one mile and pub at a time; is heavenly gondola open today. Outside of McDonalds, Chris serves on the Board of Directors for Procter & Gamble. That praise encouraged co-workers to come up with similar innovations, such as ice-skating and rollerblading. Never miss an insight. McDonalds is not responsible for the content provided by third-party sites. Brunswick is committed to being the most diverse, equitable and inclusive advisory firm in the world. If you would like information about this content we will be happy to work with you. (It also says Kempczinski joined the Crown-led task force.) Manu is fluent in Dutch, English, French and German. new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
In 2020, as U.S. Chief Marketing & Digital Customer Experience Officer, she led her team to unleash world-class creative and harness the power of social media with bold, forward-thinking ideas. He is a strong advocate of the power of the McDonalds three-legged stool and what can be achieved through collaboration between DL partners, suppliers, and corporate teams. Going forward, we expect that many delivery orders will be placed on our own MyMcDonalds platform, providing us with important data to understand our customers preferences and cravings. While overseeing these 29 European markets and their more than 1,750 restaurants, Jo established a new structure and team for the European organization, resulting in consistently strong sales results.
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