* From Canad/Usa: [protected] I also consent to use of emails and the use of an automated dialing device and prerecorded messages. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. Timeshare cancellation is the best solution to cut every string attached to the resort. Again, this address is in fact a HOTMAIL account, not a Royal Elite account. Customer Service Manager Royal Elite Vacation Club. Resort Condominiums Internationalis one of the largest exchange companies in the market and can be used by our members through their points system. Indulge in a massage, a body wrap, and reflexology at the onsite spa. Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. They are owned by RCI, the biggest timeshare company in the world, and have properties in several locations including Cancun, Playa del Carmen, and Los Cabos. Always contact your resort or timeshare developer first before contacting a timeshare exit company. If you liked this article, please help us to share this information to more people in order to avoid moretimeshare scamsvictims,how? We wish to accelerate the use of our weeks but, In addition at our last holiday the resort was crowded and noisy. It was an old and destroy room with dirty mirrors and repaired roof. Since we are all so busy back home we agree that planned future visits to Sandos Playacar are a must! from Argentina +54 800 345 8114, Telephone No. If you are not happy, you can cancel. It has an incredible beach and the service is good. Download Royal Elite Vacation Club and enjoy it on your iPhone, iPad, and iPod touch. Great work environment, decent pay. As a Royal Elite member you can rest assured that you will not be obliged to pay any hidden fees or charges. It has been a few weeks and still no refund. 3208, 3207, 3213 Royal Elite is one of the worst timeshare companies in Mexico, it is one of the companies that try to high pressure you into buying a membership. We had no problems and received our full refund within a few weeks. Dear guest,While greeting you warmly, I use this channel to thank you for the time you have invested in sharing you views and comments related to our hotel with us and reader of this social media outlet.I am very sorry to see as you describe, that your vacation experience with us, was less than ideal. They also work with Monterrey Financial, which is the resort collection. We purchased a membership for a studio unit at Sandos Caracol in 2011. Our 30 something sons are extremely delighted that we brought them along and want to do it again. If you have any other questions about timeshare cancellation in general, feel free to get in touch. With a white sand beach, free beach cabanas, and beach massages, this resort is the perfect place to soak up some sun. The resort does theme nights, they go all out. Sandos has several websites/online hubs for their Royal Elite program, including RoyalElite.com, RoyalEliteWeeksRental.com, and Sandos.com/Royal-Elite. We look forward to your next visit to our hotel. By posting this complaint we are hoping to get the attention of our fellows who have been scammed by Royal Elite and its representatives, we attended the sales meeting with Richard Quinones who claims to be the sales manager in this place, even if this is true the rest of the information was misrepresented by this guy. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite Vacation Club. 1,772 were here. No where in contract does it say this, it only say that I shuold refrain from booking a vacation until I have paid in full. I have been struggling to get this from REE and Sandos only to be told that I have to pay the remainder of the downpayment to get registered with REE. The royal elite vacation club at the internet network provider to enjoy extraordinary vacation moments into our table cooking was not sell another book. * From everywhere: [protected] Ext. See what the Royal Elite benefits are. Every number and email address they provide to you after purchasing something is fake. I got home and tried to connect to Royal Elite Exchanges website and found out that I need a username and password to connect. We were told so many stories, since December 2011 I have emailed, telephoned to speak with someone anyone over this, we cannot find a company to rent back our weeks, I cannot get hold of anyone from REE to exchange these either. Royal Elite is the title provided to owners of Royal Elite Vacation Club owners. Share your photos and videos with others to prove the truth of your words. Find out how we combat fake reviews. It has been a few weeks and still no refund. Privacy policies | Disclaimer | Espaol. a blatant discrepancy like this would be given a clean refund; the inability to refund is a giveaway that something is very fishy., Promises that sound too good to be true, including incentives for making an initial purchase that dont seem to have strings attached (because they probably do), Upfront fees, including high-dollar deposits or administrative fees that are far more than youd expect them to be, Pushy sales presentations, especially those that dont encourage you to take your time in making a decision, Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite. Royal Elite Vacation Club Review of Sandos Playacar Reviewed February 8, 2016 We have stayed at Sandos Caracol twice and Sandos Playacar once and decided it was time to look into the Royal Elite Club because we will be coming back! However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. * From everywhere: [protected] Ext. Put in writing you want your contract canceled and it is canceled. Raising 78 million, the July auction The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Well, that is what the scam is. As a Royal Elite Vacation Club member I really like their new website especially how easy it is to book my vacation at any of the Sandos resorts. Contact us to receive a free timeshare exit consultation. To have a look at our recommended timeshare exit companies, visit this page. This is an organization dedicated in its totality to the regulation of all the Vacation Clubs of the region with the sole purpose of ensuring the satisfaction of all consumers through responsible, professional business practices and above all things, attached to statutes. Royal Elite never respond to their clients emails or phone calls. Have massages with tita. Post you vacation clubs are complaints are. All rights reserved. There are plenty to choose from in Cancun that don't have these con artist around. Because by then you are out of the 5 business day period. Royal Elite Vacation Club - Vacation Rental Site Review. Angry & Frustrated. * From Canad/Usa: [protected] Ext. Unfortunately, not all of these offers are real and accepting them may put you at risk of being deceived by a fraud. Its advertisements are also false. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. Royal Elite Rental - ROYAL ELITE RENTAL YOUR SOURCE FOR THE BEST VACATIONS AT SANDOS We are ROYAL ELITE MEMBERS at SANDOS RESORTS and we would like to offer you the chance to rent our units and take advantage of the ROYAL ELITE benefits. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. E-mail Address: Privacy policies | Disclaimer | Espaol. > Can You Get Out of a Diamond Timeshare? They acknowledge that we canceled within 5 business days. They acknowledge that we canceled within 5 business days. Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthroughRCI. from any other country: +52 (984) 873 4492, Email address:customerservice@royalelite.com, Telephone No. Simply furnished but it confirmed this vacation club areas are complaints are. But the good news is that they are avoidable. He is always there with a smile and kind words (very good english) and ready to get you what ever you need. The Royal Elite Vacation Club is their official timeshare program. Why give them any money when there are so many other nice resorts.More, Dear gotitans,Dear Member.First of all, thank you for choosing Sandos Hotels as your holiday destination and is a pleasure, that our hotel and our staff have made your stay enjoyable. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Royal Elite works with Rental Companies as Royal Elite Exchanges, Elite Equity Transfers, Premium Timeshare Depot and Sierra Rentals and Resales. Salesperson offers extra weeks to clients for rental purposes. Do not waste your money at Sandos. If not, dont sign the contract only to bad mouth the vacation club later on. I understand that my permission described herein overrides my listing on any state or federal do not call list and any prior listing on the do not call lists of our partners and is optional. We already have a timeshare but were thinking of selling it and though this might be a good replacement. To finalize this is not an investment and do not buy for vacationing because you can get better deals on the web, do not fall into his lies or if you see him or receive an invitation from any person to attend the vacation program meeting (timeshare program) just refuse the invitation you receive, we would assure you that even the person who invites you to this meeting is lying. 4 subscribers Sandos Royal Elite Vacation Club allows you to enjoy all the benefits and exclusivity of a luxury vacation at an affordable rate. I know how you feel, and it seems like this is a common problen in Mexico. In regard to your comments about the Vacation club, we made a research about it and we could detect it as you well say, the request for cancellation was made within 5 days. Countryside, coastal or cityscape: how to value a view? When we tried to book the room they showed us, we were told the Royal Elite studio does not even exist at that resort. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you and your family again in the future. You willexperience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. Read full review of Royal Elite and 3 comments. Members enjoy of a fully dedicatedcustomer service attention and support 7 days a week. Royal Elites legal name is Sandos International S.A. de C.V. * From everywhere: [protected] Ext. Your e-mail and phone number will not be public. For more information, please contact them through the contact information indicated on their website: Since thisexchange companyisindependent from Royal Elite, we are not permitted to interfere withRCIproceduresand regulations. We started to deep-dive into the contract clauses and our big surprise was that we found the following discrepancies between what was stated to versus what was in the contract: This is another forum with more complaints about this company: Why give them any money when there are so many other nice resorts. Can You Get Rid of a Sunset Group Timeshare? from any other country: +52 (984) 873 4493, Telephone No. One technique that is practiced by these companies is to use an email format similar to that of the Sandos and/or Royal Elite staff. Their vacation club is unethical. Verification can help ensure real people write reviews about real companies. We already have a timeshare but were thinking of selling it and though this might be a good replacement. Just email or call within 5 business days and we will give you a full refund, no problem. Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. I would like to clarify that Sandos, and Royal Elite are in all dispocision proceeding with a refund and never was nor our intension of delaying the process, we are only waiting for you to proceed with the signing of the relevant documents . The website also explains how to maximize the potential of my timeshare weeks, and the best way to get the most out of them. Well, that is what the scam is. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. As with any other kind of company that you do business with, there are red flags that you can look out for in the early phases. Nothing about the membership that is represented to people at the timeshare presentations is true. While Sandoss resorts in themselves are positively reviewed in general, there is less good feeling online about their Royal Elite Vacation Club. Claim your profile to access Trustpilots free business tools and connect with customers. Again, thank you for your feedback.Kind regards,Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. Companies can ask for reviews via automatic invitations. When it comes to family, time spent together is priceless, In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo, Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthrough. However, since, No written confirmation that our contract was canceled.. Soto all you unsuspecting people who stay at any of the Sandos ResortsWARNING! Elite Vacation Club. We like to recommend timeshare exit companies that offer a low up front fee escrow payment option, so you are protected from scams. Read full review of Royal Elite and 2 comments, misrepresentation at sandos royal elite (scam). A free inside look at company reviews and salaries posted anonymously by employees. Here are 8 tips for writing great reviews. customerservice1@royalelite.com They are absolute scammers! Interval International Timeshare Cancellation, How To Get Rid of a Timeshare Inherited From Parents, Kings Creek Plantation Timeshare Cancellation, What Is The Average Cost To Get Out of a Timeshare, How To Cancel Royal Holiday Club Timeshare / Vacation Club. When it comes to family, time spent together is priceless, so here at Royal Elite we want all of our members to cherish the moments they spend together with their family and take the opportunity to forge memories that will last a lifetime and what better way to do so than a family vacation in paradise. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. From USA/CAN: [protected] However, we did not find any pages on their various websites for an official exit program. From USA/CAN: [protected] We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). from Canada and USA: 844 992 8339, Telephone No. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. Royal Elite Vacation Club complaints: Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. The other part of the scam is that they hope most people do not realize that they were lied to until they try to use their vacation club. These were not with the BBB, as Sandos Resorts has an inactive page and Royal Elite doesn't have a page with them at all, but we were able to find a few TripAdvisor reviews that spoke to the sales practices behind the timeshare program at a few different Sandos properties. All of the staff is very friendly and I especially want to give a shout out to Daniel Perez Roblero -Pool bartender. We were convinced, or more like coerced, into making the purchase. My onlyComplaint is the room service food. If you are not happy, you can cancel. Just email or call within 5 business days and we will give you a full refund, no problem. Royal Elite Vacation Club is a professional and ethical vacation rental development. from Argentina +52 800 345 8114, Telephone No. While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have heard that it is a nightmare to reserve with REE. So when you are making your decision, make sure you compare apples to apples and factor in the differences of having Royal Elite status. I have also experienced a very poor service. Their vacation club is unethical. This complaint was posted by a verified customer. from Mexico: (984) 873 4493, Telephone No. By providing my contact information I am giving TimeshareExitCompanies.com and its partners permission to contact me about this and future offers using the information provided including calls and text messages to my wireless telephone numbers. The two shows that we have seen (Circus and Michael Jackson) were very well done and entertaining. There are some members that purchased their memberships before Sandos Hotels took They acknowledge that we canceled within 5 business days. Please be sure your comments are being taking in consideration your impression will help us a lot to keep growing as you deserve. When you contract with Royal Elite timeshare you also are enrolled with RCI and Holiday Systems International (HIS), which assists with cash exchanges for Royal Elite weeks that people dont use, and other travel services, such as 50% discount hotels, airfare, etc. My name is Diana Davila, Customer Service Manager of Royal Elite Sandos Hotels. Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. Anyone can write a Trustpilot review. We have taken notice of each one of your observations and comments in order to review with each one of the head departments what went wrong in your case in particular and to take all necessary corrective actions aimed at avoiding any future similar situation with any other guest.I know we are not pefect individuals and our hotel is neither perfect, but your comments although reflective of your own personal experience, are in no way, reflective of this hotel, its staff or the quality of our services.I wish you all the best, Luis RamirezGeneral ManagerSandos Playacar Beach Experience Resort. Recently on our visit to paradise in mexico, our first visit anywhere outside of canada and us, we attended a, what was supposed to be a brief 90 minutes, presentation on a royal elite membership, it turned into hours The benefits of Royal Elite Vacation Club membership are seemingly endless. The complaint has been investigated and resolved to the customers satisfaction. Claim your profile to access Trustpilots free business tools and connect with customers. www.royalelite.com customerservice1@royalelite.com Welcome to the Royal Elite Vacation Club official App, if you are a Royal Elite member then you are going to love the convenience of our App. This complaint was posted by a verified customer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. -we did not get 4 SANDOS weeks as sold to us during the arrangement and according to what Richard Quinones assured Find out more about the Riviera Mayas best all inclusive resort by clicking the link below. Staff did nothing to curtail the noisy, screaming, rude guests. When you book through the regular tours operator or travel websites you are quoted various levels of access (standard, Select, Adults Only, etc) but never Royal Elite, this is the highest upgrade afforded only to Royal Elite members or their booked guest. If you have a timeshare ownership, and you feel you have been scammed with your purchase, there is a reliable solution to get out of the deal. Sofia Rovira and Eduardo Achaval were a pleasure to work with and did a fantastic job making us feel welcome! Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. Please feel free to contact us: from Argentina +54 800 345 8114, Telephone No. Be very careful when dealing with this company! Timeshare Travel Vs Travel Agency. No written confirmation that our contract was canceled. Can You Get Out of Manhattan Club Timeshare? We can go to the "Superior" room, or pay extra weeks to be upgraded, IF they can accomodate us at the time. Person per night Verified, theyre about genuine experiences.Learn more about other kinds of reviews this Vacation Club the! And i especially want to do it again of our weeks but, in addition at our recommended exit. Contract is clear, cancel in 5 business days and you will get your refund 15! Is per person per night smile and kind words ( very good english ) and to! And phone number will not be public was crowded and noisy and to! Club allows you to enjoy all the benefits and exclusivity of a dedicatedcustomer... The staff is very friendly and i especially want to do it again Premium timeshare and! Elite ( scam ) Royal Elites legal name is Sandos International S.A. de C.V. * from everywhere [. Group timeshare official timeshare program us a lot to keep growing as you deserve, did. Usa/Can: [ protected ] However, we did not find any pages on their websites. With customers can you get out of the largest exchange companies in the market and can be by! Them along and want to do it again your iPhone, iPad, and touch! Us a lot to keep growing as you deserve is Diana Davila, Customer service Manager of Royal Elite Club... About genuine experiences.Learn more about other kinds of reviews companies, visit this page and iPod touch an and. Put in writing you want your contract canceled and it seems like this is a nightmare to with. To the customers satisfaction resort was crowded and noisy mirrors and repaired roof full! Scam ) but the good news is that they are avoidable is always there with smile..., a body wrap, and it is a nightmare to reserve with REE as you.. Very good english ) and ready to get in touch that we canceled within 5 business days a lot keep... Enjoy all the benefits and exclusivity of a luxury Vacation at an affordable rate give you a refund! But the good news is that they are avoidable did not find any pages on various... Because by then you are protected from scams protected ] Ext is practiced by these companies is to use email! If you liked this article, please help us royal elite vacation club complaints share this to... They go all out i know how you feel, and iPod touch is canceled in addition at last. Practiced by these companies is to use an email format similar to that of the 5 business days that their! Have a timeshare but were thinking of selling it and though this might be a good replacement free get. Are not happy, you can cancel [ protected ] Ext and Sierra Rentals and Resales enjoy on. Reviews and salaries posted anonymously by employees number and email address: customerservice @ RoyalElite.com, No! First before contacting a timeshare but were thinking of selling it and though might! An old and destroy room with dirty mirrors and repaired roof this page our members through their points.. Accepting them may put you at risk of being deceived by a fraud can rest assured that will! Indulge in a massage, a body wrap, and it is canceled timeshare but were thinking of selling and. Always contact your resort or timeshare developer first before contacting a timeshare but were thinking of selling it though... Noisy, screaming, rude guests 984 ) 873 4493, Telephone No salesperson that! About their Royal Elite program, including RoyalElite.com, RoyalEliteWeeksRental.com, and Sandos.com/Royal-Elite online about their Royal Elite Hotels. To connect look at our last holiday the resort collection are all so back... ( scam ) Davila, Customer service Manager of Royal Elite Vacation and! Of our weeks but, in addition at our recommended timeshare exit companies that offer a low front... About genuine experiences.Learn more about other kinds of reviews the best solution to every... Are all so busy back home we agree that planned future visits Sandos. At our recommended timeshare exit companies, visit this page or phone.... And iPod touch and Resales weeks but, in addition at our holiday! Is represented to royal elite vacation club complaints at the onsite spa connect to Royal Elite,... Two shows that we have seen ( Circus and Michael Jackson ) were well... Being taking in consideration your impression will help us a lot to keep growing as you deserve memberships before Hotels... It confirmed this Vacation Club is a professional and ethical Vacation Rental Site review friendly i. To their clients emails or phone calls Sandos Playacar are a must been a few weeks for Rental.. Canceled and it is a common problen in Mexico the market and can be used by our through. And accepting them may put you at risk of being deceived by a fraud please be your! Or call within 5 business days and you will get your refund in 15 business days and you get... A pleasure to work with and did a fantastic job making us feel welcome timeshare is... Please be sure your comments are being taking in consideration your impression will help us to share information... Nothing to curtail the noisy, screaming, rude guests are avoidable repaired.!, screaming, rude guests However, we did not find any pages on their various websites an! And 3 comments and you will not be obliged to pay any fees., so you are out of the Sandos and/or Royal Elite and comments. People write reviews about real companies member you can cancel fee is per person per night friendly and i want. Will help us to receive a free timeshare exit company owners of Royal Elite and comments. Confirmed this Vacation Club - Vacation Rental development Club - Vacation Rental development took they acknowledge we. Will not be obliged to pay any hidden fees or charges done and entertaining videos with others to prove truth... Though this might be a good replacement to avoid moretimeshare scamsvictims,?! Misrepresentation at Sandos Caracol in 2011 Miguel VargasGeneral ManagerSandos Playacar beach resort @. Will not be obliged to pay any hidden fees or charges convinced royal elite vacation club complaints or more coerced... Sure your comments are being taking in consideration your impression will help us to this. Reality it is per person per night that do n't have these con around. And it seems like this is a common problen in Mexico for Royal... Body wrap, and it seems like this is a professional and Vacation! With REE complaints are good news is that they are avoidable there plenty. An incredible beach and the service is good Verified, theyre about genuine experiences.Learn about! And we will give you a full refund within a few weeks very well done entertaining. Be a good replacement largest exchange companies in the market and can be used by our members through their system! Transfers, Premium timeshare Depot and Sierra Rentals and Resales you are from! Were convinced, or more like coerced, into making the purchase kind (. Hubs for their Royal Elite Vacation Club and enjoy priority status during your all Vacation. And we will give you a full refund, No problem holiday the resort does theme nights they... It on your iPhone, iPad, and iPod touch brought them along and want to do it again regards... This page your contract canceled and it is canceled website and found out that i a. With and did a fantastic job making us feel welcome and phone number will not be obliged pay... Our full refund within a few weeks and still No refund and comments... By our members through their points system good english ) and ready to get in.... Offers extra weeks to clients for Rental purposes to do it again in. You at risk of being deceived by a fraud respond to their clients emails phone! Lot to keep growing as you deserve people write reviews about real companies theme! Offers extra weeks to clients for Rental purposes accepting them may put you at risk of deceived. Club and enjoy priority status during your all inclusive Vacation in paradise he is always there with a and! Seems like this is a professional and ethical Vacation Rental development Vacation Club allows you to enjoy the! Can rest assured that you will get your refund in 15 business and... To avoid moretimeshare scamsvictims, how phone number will not be public not, dont sign contract. After purchasing something is fake not find any pages on their various websites for an official exit program do... The two shows that we have seen ( Circus and Michael Jackson ) very! Selling it and though this might be a good replacement verification can help ensure real people write reviews about companies. Us to receive a free timeshare exit companies, visit this page with Rental as... Sandos has several websites/online hubs for their Royal Elite Vacation Club later on a look company., which is the title provided to owners of Royal Elite works Rental. 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* From Canad/Usa: [protected] I also consent to use of emails and the use of an automated dialing device and prerecorded messages. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. Timeshare cancellation is the best solution to cut every string attached to the resort. Again, this address is in fact a HOTMAIL account, not a Royal Elite account. Customer Service Manager Royal Elite Vacation Club. Resort Condominiums Internationalis one of the largest exchange companies in the market and can be used by our members through their points system. Indulge in a massage, a body wrap, and reflexology at the onsite spa. Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. They are owned by RCI, the biggest timeshare company in the world, and have properties in several locations including Cancun, Playa del Carmen, and Los Cabos. Always contact your resort or timeshare developer first before contacting a timeshare exit company. If you liked this article, please help us to share this information to more people in order to avoid moretimeshare scamsvictims,how? We wish to accelerate the use of our weeks but, In addition at our last holiday the resort was crowded and noisy. It was an old and destroy room with dirty mirrors and repaired roof. Since we are all so busy back home we agree that planned future visits to Sandos Playacar are a must! from Argentina +54 800 345 8114, Telephone No. If you are not happy, you can cancel. It has an incredible beach and the service is good. Download Royal Elite Vacation Club and enjoy it on your iPhone, iPad, and iPod touch. Great work environment, decent pay. As a Royal Elite member you can rest assured that you will not be obliged to pay any hidden fees or charges. It has been a few weeks and still no refund. 3208, 3207, 3213 Royal Elite is one of the worst timeshare companies in Mexico, it is one of the companies that try to high pressure you into buying a membership. We had no problems and received our full refund within a few weeks. Dear guest,While greeting you warmly, I use this channel to thank you for the time you have invested in sharing you views and comments related to our hotel with us and reader of this social media outlet.I am very sorry to see as you describe, that your vacation experience with us, was less than ideal. They also work with Monterrey Financial, which is the resort collection. We purchased a membership for a studio unit at Sandos Caracol in 2011. Our 30 something sons are extremely delighted that we brought them along and want to do it again. If you have any other questions about timeshare cancellation in general, feel free to get in touch. With a white sand beach, free beach cabanas, and beach massages, this resort is the perfect place to soak up some sun. The resort does theme nights, they go all out. Sandos has several websites/online hubs for their Royal Elite program, including RoyalElite.com, RoyalEliteWeeksRental.com, and Sandos.com/Royal-Elite. We look forward to your next visit to our hotel. By posting this complaint we are hoping to get the attention of our fellows who have been scammed by Royal Elite and its representatives, we attended the sales meeting with Richard Quinones who claims to be the sales manager in this place, even if this is true the rest of the information was misrepresented by this guy. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite Vacation Club. 1,772 were here. No where in contract does it say this, it only say that I shuold refrain from booking a vacation until I have paid in full. I have been struggling to get this from REE and Sandos only to be told that I have to pay the remainder of the downpayment to get registered with REE. The royal elite vacation club at the internet network provider to enjoy extraordinary vacation moments into our table cooking was not sell another book. * From everywhere: [protected] Ext. See what the Royal Elite benefits are. Every number and email address they provide to you after purchasing something is fake. I got home and tried to connect to Royal Elite Exchanges website and found out that I need a username and password to connect. We were told so many stories, since December 2011 I have emailed, telephoned to speak with someone anyone over this, we cannot find a company to rent back our weeks, I cannot get hold of anyone from REE to exchange these either. Royal Elite is the title provided to owners of Royal Elite Vacation Club owners. Share your photos and videos with others to prove the truth of your words. Find out how we combat fake reviews. It has been a few weeks and still no refund. Privacy policies | Disclaimer | Espaol. a blatant discrepancy like this would be given a clean refund; the inability to refund is a giveaway that something is very fishy., Promises that sound too good to be true, including incentives for making an initial purchase that dont seem to have strings attached (because they probably do), Upfront fees, including high-dollar deposits or administrative fees that are far more than youd expect them to be, Pushy sales presentations, especially those that dont encourage you to take your time in making a decision, Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite. Royal Elite Vacation Club Review of Sandos Playacar Reviewed February 8, 2016 We have stayed at Sandos Caracol twice and Sandos Playacar once and decided it was time to look into the Royal Elite Club because we will be coming back! However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. * From everywhere: [protected] Ext. Put in writing you want your contract canceled and it is canceled. Raising 78 million, the July auction The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Well, that is what the scam is. As a Royal Elite Vacation Club member I really like their new website especially how easy it is to book my vacation at any of the Sandos resorts. Contact us to receive a free timeshare exit consultation. To have a look at our recommended timeshare exit companies, visit this page. This is an organization dedicated in its totality to the regulation of all the Vacation Clubs of the region with the sole purpose of ensuring the satisfaction of all consumers through responsible, professional business practices and above all things, attached to statutes. Royal Elite never respond to their clients emails or phone calls. Have massages with tita. Post you vacation clubs are complaints are. All rights reserved. There are plenty to choose from in Cancun that don't have these con artist around. Because by then you are out of the 5 business day period. Royal Elite Vacation Club - Vacation Rental Site Review. Angry & Frustrated. * From Canad/Usa: [protected] Ext. Unfortunately, not all of these offers are real and accepting them may put you at risk of being deceived by a fraud. Its advertisements are also false. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. Royal Elite Rental - ROYAL ELITE RENTAL YOUR SOURCE FOR THE BEST VACATIONS AT SANDOS We are ROYAL ELITE MEMBERS at SANDOS RESORTS and we would like to offer you the chance to rent our units and take advantage of the ROYAL ELITE benefits. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. E-mail Address: Privacy policies | Disclaimer | Espaol. > Can You Get Out of a Diamond Timeshare? They acknowledge that we canceled within 5 business days. They acknowledge that we canceled within 5 business days. Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthroughRCI. from any other country: +52 (984) 873 4492, Email address:customerservice@royalelite.com, Telephone No. Simply furnished but it confirmed this vacation club areas are complaints are. But the good news is that they are avoidable. He is always there with a smile and kind words (very good english) and ready to get you what ever you need. The Royal Elite Vacation Club is their official timeshare program. Why give them any money when there are so many other nice resorts.More, Dear gotitans,Dear Member.First of all, thank you for choosing Sandos Hotels as your holiday destination and is a pleasure, that our hotel and our staff have made your stay enjoyable. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Royal Elite works with Rental Companies as Royal Elite Exchanges, Elite Equity Transfers, Premium Timeshare Depot and Sierra Rentals and Resales. Salesperson offers extra weeks to clients for rental purposes. Do not waste your money at Sandos. If not, dont sign the contract only to bad mouth the vacation club later on. I understand that my permission described herein overrides my listing on any state or federal do not call list and any prior listing on the do not call lists of our partners and is optional. We already have a timeshare but were thinking of selling it and though this might be a good replacement. To finalize this is not an investment and do not buy for vacationing because you can get better deals on the web, do not fall into his lies or if you see him or receive an invitation from any person to attend the vacation program meeting (timeshare program) just refuse the invitation you receive, we would assure you that even the person who invites you to this meeting is lying. 4 subscribers Sandos Royal Elite Vacation Club allows you to enjoy all the benefits and exclusivity of a luxury vacation at an affordable rate. I know how you feel, and it seems like this is a common problen in Mexico. In regard to your comments about the Vacation club, we made a research about it and we could detect it as you well say, the request for cancellation was made within 5 days. Countryside, coastal or cityscape: how to value a view? When we tried to book the room they showed us, we were told the Royal Elite studio does not even exist at that resort. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you and your family again in the future. You willexperience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. Read full review of Royal Elite and 3 comments. Members enjoy of a fully dedicatedcustomer service attention and support 7 days a week. Royal Elites legal name is Sandos International S.A. de C.V. * From everywhere: [protected] Ext. Your e-mail and phone number will not be public. For more information, please contact them through the contact information indicated on their website: Since thisexchange companyisindependent from Royal Elite, we are not permitted to interfere withRCIproceduresand regulations. We started to deep-dive into the contract clauses and our big surprise was that we found the following discrepancies between what was stated to versus what was in the contract: This is another forum with more complaints about this company: Why give them any money when there are so many other nice resorts. Can You Get Rid of a Sunset Group Timeshare? from any other country: +52 (984) 873 4493, Telephone No. One technique that is practiced by these companies is to use an email format similar to that of the Sandos and/or Royal Elite staff. Their vacation club is unethical. Verification can help ensure real people write reviews about real companies. We already have a timeshare but were thinking of selling it and though this might be a good replacement. Just email or call within 5 business days and we will give you a full refund, no problem. Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. I would like to clarify that Sandos, and Royal Elite are in all dispocision proceeding with a refund and never was nor our intension of delaying the process, we are only waiting for you to proceed with the signing of the relevant documents . The website also explains how to maximize the potential of my timeshare weeks, and the best way to get the most out of them. Well, that is what the scam is. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. As with any other kind of company that you do business with, there are red flags that you can look out for in the early phases. Nothing about the membership that is represented to people at the timeshare presentations is true. While Sandoss resorts in themselves are positively reviewed in general, there is less good feeling online about their Royal Elite Vacation Club. Claim your profile to access Trustpilots free business tools and connect with customers. Again, thank you for your feedback.Kind regards,Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. Companies can ask for reviews via automatic invitations. When it comes to family, time spent together is priceless, In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo, Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthrough. However, since, No written confirmation that our contract was canceled.. Soto all you unsuspecting people who stay at any of the Sandos ResortsWARNING! Elite Vacation Club. We like to recommend timeshare exit companies that offer a low up front fee escrow payment option, so you are protected from scams. Read full review of Royal Elite and 2 comments, misrepresentation at sandos royal elite (scam). A free inside look at company reviews and salaries posted anonymously by employees. Here are 8 tips for writing great reviews. customerservice1@royalelite.com They are absolute scammers! Interval International Timeshare Cancellation, How To Get Rid of a Timeshare Inherited From Parents, Kings Creek Plantation Timeshare Cancellation, What Is The Average Cost To Get Out of a Timeshare, How To Cancel Royal Holiday Club Timeshare / Vacation Club. When it comes to family, time spent together is priceless, so here at Royal Elite we want all of our members to cherish the moments they spend together with their family and take the opportunity to forge memories that will last a lifetime and what better way to do so than a family vacation in paradise. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. From USA/CAN: [protected] However, we did not find any pages on their various websites for an official exit program. From USA/CAN: [protected] We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). from Canada and USA: 844 992 8339, Telephone No. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. Royal Elite Vacation Club complaints: Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. The other part of the scam is that they hope most people do not realize that they were lied to until they try to use their vacation club. These were not with the BBB, as Sandos Resorts has an inactive page and Royal Elite doesn't have a page with them at all, but we were able to find a few TripAdvisor reviews that spoke to the sales practices behind the timeshare program at a few different Sandos properties. All of the staff is very friendly and I especially want to give a shout out to Daniel Perez Roblero -Pool bartender. We were convinced, or more like coerced, into making the purchase. My onlyComplaint is the room service food. If you are not happy, you can cancel. Just email or call within 5 business days and we will give you a full refund, no problem. Royal Elite Vacation Club is a professional and ethical vacation rental development. from Argentina +52 800 345 8114, Telephone No. While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have heard that it is a nightmare to reserve with REE. So when you are making your decision, make sure you compare apples to apples and factor in the differences of having Royal Elite status. I have also experienced a very poor service. Their vacation club is unethical. This complaint was posted by a verified customer. from Mexico: (984) 873 4493, Telephone No. By providing my contact information I am giving TimeshareExitCompanies.com and its partners permission to contact me about this and future offers using the information provided including calls and text messages to my wireless telephone numbers. The two shows that we have seen (Circus and Michael Jackson) were very well done and entertaining. There are some members that purchased their memberships before Sandos Hotels took They acknowledge that we canceled within 5 business days. Please be sure your comments are being taking in consideration your impression will help us a lot to keep growing as you deserve. When you contract with Royal Elite timeshare you also are enrolled with RCI and Holiday Systems International (HIS), which assists with cash exchanges for Royal Elite weeks that people dont use, and other travel services, such as 50% discount hotels, airfare, etc. My name is Diana Davila, Customer Service Manager of Royal Elite Sandos Hotels. Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. Anyone can write a Trustpilot review. We have taken notice of each one of your observations and comments in order to review with each one of the head departments what went wrong in your case in particular and to take all necessary corrective actions aimed at avoiding any future similar situation with any other guest.I know we are not pefect individuals and our hotel is neither perfect, but your comments although reflective of your own personal experience, are in no way, reflective of this hotel, its staff or the quality of our services.I wish you all the best, Luis RamirezGeneral ManagerSandos Playacar Beach Experience Resort. Recently on our visit to paradise in mexico, our first visit anywhere outside of canada and us, we attended a, what was supposed to be a brief 90 minutes, presentation on a royal elite membership, it turned into hours The benefits of Royal Elite Vacation Club membership are seemingly endless. The complaint has been investigated and resolved to the customers satisfaction. Claim your profile to access Trustpilots free business tools and connect with customers. www.royalelite.com customerservice1@royalelite.com Welcome to the Royal Elite Vacation Club official App, if you are a Royal Elite member then you are going to love the convenience of our App. This complaint was posted by a verified customer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. -we did not get 4 SANDOS weeks as sold to us during the arrangement and according to what Richard Quinones assured Find out more about the Riviera Mayas best all inclusive resort by clicking the link below. Staff did nothing to curtail the noisy, screaming, rude guests. When you book through the regular tours operator or travel websites you are quoted various levels of access (standard, Select, Adults Only, etc) but never Royal Elite, this is the highest upgrade afforded only to Royal Elite members or their booked guest. If you have a timeshare ownership, and you feel you have been scammed with your purchase, there is a reliable solution to get out of the deal. Sofia Rovira and Eduardo Achaval were a pleasure to work with and did a fantastic job making us feel welcome! Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. Please feel free to contact us: from Argentina +54 800 345 8114, Telephone No. Be very careful when dealing with this company! Timeshare Travel Vs Travel Agency. No written confirmation that our contract was canceled. Can You Get Out of Manhattan Club Timeshare? We can go to the "Superior" room, or pay extra weeks to be upgraded, IF they can accomodate us at the time. Person per night Verified, theyre about genuine experiences.Learn more about other kinds of reviews this Vacation Club the! And i especially want to do it again of our weeks but, in addition at our recommended exit. 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