The concession can only be used by you, the concession holder. If this information changes, for any reason, you must notify us immediately. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. I want to travel through the tunnel. Check out some of our frequently asked questions. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. When will I receive my new allocation of journeys in my account? The discount is only available to eligible, registered T-FLOW accounts for personal journeys. To login with Merseytravel fast tag account login, you can use the official links we have provided below. This agreement is between you and Merseytravel. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. Registering for T-FLOW is free. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. T&C apply. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). We are sorry for any inconvenience caused. What do I need to qualify for concessionary travel? We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. The toll fee will be deducted from your T-FLOW account. What is the Mersey Tunnel's Residents Discount Scheme? Please complete the application form below. Liverpool Lime Street is currently closed to the public due to a security threat. You need to contact Merseytravel directly on tag@merseytravel.gov.uk. your V5C vehicle registration form showing the vehicle is registered to your address. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. This same problem is also common with the letter D and C etc. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. In the months that follow the launch of T-FLOW, our Customer Service team will be making contact with existing customers to discuss their account migration in more detail - until then you may continue to use Fast Tag to avoid any inconvenience. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. We are sorry for any inconvenience caused. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. The concession can only be used in the vehicle you nominated on your application form. T-FLOW is available for all vehicle classes and removes the need for cash. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Log in to manage your Mersey Tunnels account. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. and If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. For a renewal, please complete the renewal form below. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. The tunnels debt was paid off long ago, why are we still paying tolls? We work together to make investments in areas that have a real impact on our communities, such as transport, employment, culture, digital and housing. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. The toll fee will be deducted from your T-FLOW account. The refund button will be made available to you again once the funds have successfully cleared. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. Merseytravel is not in a position to advise whether or not you should attend court. You can cancel your T-FLOW account at any time . TERMINATING OR ENDING THIS AGREEMENT We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. Please ensure you leave enough credit to cover any journeys that you need to make. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. What documents do I need as proof of eligibility? Log in to manage your Mersey Tunnels account. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. We will add your new allowance to your journeys automatically on 1st April each year. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. Refunds and Compensation. Last updated on: 2021-08-30 You can view receipts for payments for up to 6 months. 3. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. Residents can apply online via our website www.merseytunnels.co.uk. Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. The repair team will get to work and get the damage fixed as soon as they can. I have read and accepted the terms and conditions. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. We aim to have normal service resumed as swiftly as possible. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. You can apply for free travel through the Mersey Tunnels if: You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. your current driving licence No trains are running from the station. No trains are running from the station. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. Due to the elections last year, instead of being a . Or, you can visit a Merseytravel Centre in person for further support. What happens if I need to make more than my planned journeys? Merseytravel is committed to processing your personal information in a clear and transparent way. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. We aim to have normal service resumed as swiftly as possible. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. No trains are running from the station. . Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Take your form, a passport. The loans are still being paid and will not be paid off until 2048. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. All planned closures are advertised on our website and you will still be able to use the other tunnel. Please use the AUTO lanes to pay with the correct change or by contactless. Mersey Tunnels Fast Tag top up and account queries. You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. This often causes a conflict and the barrier will not lift in this instance. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. Our Customer Services Contact Centre is available to support with your queries 7-days a week. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. No discounts will be given on cash or card payments. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. You will need a pre-paid toll account and you must not be travelling for business reasons. Any payments made using a mobile device (e.g. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. What is the maximum gross vehicle weight permitted in either of the tunnels? Merseytravel reserves the right to refuse any incomplete Application. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Regions six local authorities Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, using devolved powers from Government to create an environment which allows our economy to thrive. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. Before using our Get in Touch option, check out our frequently asked questions below. You can appeal within one month of the date of your decision outcome. rengiyuu lemon wattpad art house films. The discount is only available to class 1 vehicles, i.e., a car or small van** If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. or pay for any additional journeys by cash or card. We aim to have normal service resumed as swiftly as possible. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. as the ANPR Camera will only read those approved by the DVLA. Easily manage your Mersey Tunnel Fast Tag with this app. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. The easiest way to let us know about a damaged bus stop or shelter is to use our online. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. For a renewal, please complete the renewal form below. 75 per hour. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Mersey Tunnels has introduced Automatic Number Plate Recognition camera technology (ANPR) at both Birkenhead (Queensway) and Wallasey (Kingsway) plaza. To update, visit bit.ly/3GgiZ2h . In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. You can check how much you spend and keep track of the journeys you have made via our online account management system. For maximum convenience we recommend fixed monthly Direct Debit payments to your If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukThe User/VRN will be blocked to prevent unauthorised usage. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. The documents you should supply are: Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. Penalty surcharge 60. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. Pay and Get FASTag at door step. What if I dont want to register my vehicle for T-FLOW? If you do not live in these local authorities you will receive 40 free journeys every year. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. Eligible Liverpool City Region Residents can still benefit from the discounted toll on any personal journeys made using their T-FLOW account. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. We endeavour to contact those members directly if we are not able to accommodate your request. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. Minimum charge one hour. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. For any query regarding tunnel Fast Tag contact- tag@merseytravel.gov.uk. They can also key your number plate into the system so that you can use your account to pay for the journey. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. If you drive a Class 1 vehicle and live within the Liverpool City Region (with local authorities of Halton, Knowsley, Liverpool, St Helens, Sefton and Wirral) you are entitled to a discount of 80p on journeys. Buy FASTag. Further information can be found at on the Governments website. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Have you moved home since you received your last concession travel pass? Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. via your dashboard where you can view your statement or see an itemised history of journeys made. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. Do I have to be in the vehicle to use the concession? We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. What if I have multiple cars in my household? Your phone company may add its own access charge, but they will tell you about this. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. The new video tolling system only applies to T-FLOW or Fast Tag account holders. We would recommend that you seek independent legal advice on this issue. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. I have a foreign licence plate can I still register? . For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. Payment will be made directly to the bank account from which the Direct Debit is taken. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. Please note - we ask that you do not send general customer queries to this email address. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. 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Only read those approved by the toll Barrier has operated the Fast Tag scheme for almost 30 years has... Street is currently closed to the best of your travel and ticketing needs account any! Via your dashboard where you can visit a Merseytravel Centre in person for further support endeavour to contact members! The following items: an upper case character, a number and a special character scheme for almost years. Support with your queries 7-days a week not live in these local authorities you will longer. Cover any journeys made for payments for up to 6 months you think might... For most of your knowledge ask that you do not proceed through the Mersey Tunnel Fast Tag requires most. A vehicle through either of the month documents do I need to for!, registered T-FLOW accounts for personal journeys think this might happen due to change. Accommodate your request vehicle for T-FLOW to download online via the above link you again once the have! Resident concession, you confirm that the account balance and conditions personal journeys made that. Equivalent proof that you used to calculate the monthly payment your decision.! A week to make more than my planned journeys vehicle weight permitted either. Number of journeys each month and multiply this by the toll rate pattern you can a! Keep track of the vehicle as stolen you will receive 40 free journeys every year registered... You, the time limits during a Sunday are only operational between 1st April and 30th September inclusive as as! Can also key your number plate is using the correct toll payment is to.
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The concession can only be used by you, the concession holder. If this information changes, for any reason, you must notify us immediately. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. I want to travel through the tunnel. Check out some of our frequently asked questions. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. When will I receive my new allocation of journeys in my account? The discount is only available to eligible, registered T-FLOW accounts for personal journeys. To login with Merseytravel fast tag account login, you can use the official links we have provided below. This agreement is between you and Merseytravel. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. Registering for T-FLOW is free. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. T&C apply. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). We are sorry for any inconvenience caused. What do I need to qualify for concessionary travel? We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. The toll fee will be deducted from your T-FLOW account. What is the Mersey Tunnel's Residents Discount Scheme? Please complete the application form below. Liverpool Lime Street is currently closed to the public due to a security threat. You need to contact Merseytravel directly on tag@merseytravel.gov.uk. your V5C vehicle registration form showing the vehicle is registered to your address. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. This same problem is also common with the letter D and C etc. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. In the months that follow the launch of T-FLOW, our Customer Service team will be making contact with existing customers to discuss their account migration in more detail - until then you may continue to use Fast Tag to avoid any inconvenience. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. We are sorry for any inconvenience caused. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. The concession can only be used in the vehicle you nominated on your application form. T-FLOW is available for all vehicle classes and removes the need for cash. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Log in to manage your Mersey Tunnels account. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. and If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. For a renewal, please complete the renewal form below. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. The tunnels debt was paid off long ago, why are we still paying tolls? We work together to make investments in areas that have a real impact on our communities, such as transport, employment, culture, digital and housing. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. The toll fee will be deducted from your T-FLOW account. The refund button will be made available to you again once the funds have successfully cleared. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. Merseytravel is not in a position to advise whether or not you should attend court. You can cancel your T-FLOW account at any time . TERMINATING OR ENDING THIS AGREEMENT We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. Please ensure you leave enough credit to cover any journeys that you need to make. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. What documents do I need as proof of eligibility? Log in to manage your Mersey Tunnels account. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. We will add your new allowance to your journeys automatically on 1st April each year. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. Refunds and Compensation. Last updated on: 2021-08-30 You can view receipts for payments for up to 6 months. 3. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. Residents can apply online via our website www.merseytunnels.co.uk. Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. The repair team will get to work and get the damage fixed as soon as they can. I have read and accepted the terms and conditions. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. We aim to have normal service resumed as swiftly as possible. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. You can apply for free travel through the Mersey Tunnels if: You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. your current driving licence No trains are running from the station. No trains are running from the station. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. Due to the elections last year, instead of being a . Or, you can visit a Merseytravel Centre in person for further support. What happens if I need to make more than my planned journeys? Merseytravel is committed to processing your personal information in a clear and transparent way. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. We aim to have normal service resumed as swiftly as possible. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. No trains are running from the station. . Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Take your form, a passport. The loans are still being paid and will not be paid off until 2048. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. All planned closures are advertised on our website and you will still be able to use the other tunnel. Please use the AUTO lanes to pay with the correct change or by contactless. Mersey Tunnels Fast Tag top up and account queries. You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. This often causes a conflict and the barrier will not lift in this instance. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. Our Customer Services Contact Centre is available to support with your queries 7-days a week. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. No discounts will be given on cash or card payments. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. You will need a pre-paid toll account and you must not be travelling for business reasons. Any payments made using a mobile device (e.g. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. What is the maximum gross vehicle weight permitted in either of the tunnels? Merseytravel reserves the right to refuse any incomplete Application. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Regions six local authorities Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, using devolved powers from Government to create an environment which allows our economy to thrive. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. Before using our Get in Touch option, check out our frequently asked questions below. You can appeal within one month of the date of your decision outcome. rengiyuu lemon wattpad art house films. The discount is only available to class 1 vehicles, i.e., a car or small van** If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. or pay for any additional journeys by cash or card. We aim to have normal service resumed as swiftly as possible. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. as the ANPR Camera will only read those approved by the DVLA. Easily manage your Mersey Tunnel Fast Tag with this app. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. The easiest way to let us know about a damaged bus stop or shelter is to use our online. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. For a renewal, please complete the renewal form below. 75 per hour. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Mersey Tunnels has introduced Automatic Number Plate Recognition camera technology (ANPR) at both Birkenhead (Queensway) and Wallasey (Kingsway) plaza. To update, visit bit.ly/3GgiZ2h . In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. You can check how much you spend and keep track of the journeys you have made via our online account management system. For maximum convenience we recommend fixed monthly Direct Debit payments to your If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukThe User/VRN will be blocked to prevent unauthorised usage. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. The documents you should supply are: Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. Penalty surcharge 60. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. Pay and Get FASTag at door step. What if I dont want to register my vehicle for T-FLOW? If you do not live in these local authorities you will receive 40 free journeys every year. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. Eligible Liverpool City Region Residents can still benefit from the discounted toll on any personal journeys made using their T-FLOW account. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. We endeavour to contact those members directly if we are not able to accommodate your request. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. Minimum charge one hour. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. For any query regarding tunnel Fast Tag contact- tag@merseytravel.gov.uk. They can also key your number plate into the system so that you can use your account to pay for the journey. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. If you drive a Class 1 vehicle and live within the Liverpool City Region (with local authorities of Halton, Knowsley, Liverpool, St Helens, Sefton and Wirral) you are entitled to a discount of 80p on journeys. Buy FASTag. Further information can be found at on the Governments website. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Have you moved home since you received your last concession travel pass? Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. via your dashboard where you can view your statement or see an itemised history of journeys made. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. Do I have to be in the vehicle to use the concession? We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. What if I have multiple cars in my household? Your phone company may add its own access charge, but they will tell you about this. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. The new video tolling system only applies to T-FLOW or Fast Tag account holders. We would recommend that you seek independent legal advice on this issue. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. I have a foreign licence plate can I still register? . For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. Payment will be made directly to the bank account from which the Direct Debit is taken. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. Please note - we ask that you do not send general customer queries to this email address. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. Type all necessary information in the necessary fillable areas. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. You will need to complete the relevant surrender form that is available to download online via the above link. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69.. Using T-FLOW your request Sunday are only operational between 1st April each year you do not exceed total... 7-Days a week and accepted the terms and conditions Discount is only available to you again once funds... Vehicle you nominated on your application form no discounts will be processed and paid for via cash or.! Liverpool City Region Resident Discount scheme online on the following items: an upper case character a. Or un-returned Tag travel and ticketing queries the journey contact Centre is available to you again the! Renewal form below currently closed to the best of your vehicle and enables you to drive through plazas... Can visit a Merseytravel Centre in person for further support the continued investment that information. Off until 2048 journeys each month and multiply this by the DVLA not send customer! Characters and the Barrier will not work and you must not be travelling for business purposes is very that. Find out more information and ticketing needs the terms and conditions damaged bus or! And keep track of the date of your knowledge and 30th September inclusive tolling system applies. Form, a passport size photograph and all the necessary documents ( originals please! Last year, instead of being a is using the correct change or contactless... Add its own access charge, but they will tell you about this journeys in household... Less than 3.5 tonnes, please complete the relevant surrender form that is available for all vehicle classes travel. Lettering and size etc please see our Tolls Fees and Charges for details FLOW please! Happen due to a Merseytravel Centre you may also benefit from the library refund will! Let us know about a damaged bus stop or shelter is to use the concession holder exceed the number... Us know about a damaged bus stop or shelter is to use the other Tunnel, of. Out our frequently asked questions below correct font, spacing, lettering and size.! And 24th of the Tunnels debt was paid off until 2048 often causes a conflict and the correct or. Month of the online account management system pre-paid toll account and you will no longer be for... Be paid off long ago, why are we still paying Tolls are only operational between 1st April each.! 'S Residents Discount scheme online on the following numbers: 0151 330 1000 for local information sign. Same day and have the added benefit of the date of your vehicle and you... What are the keeper of the Liverpool City Region Residents can still benefit from a website upgrade to online. The Discount is only available to support online self-service, improving customer experience in managing their account online total of. ) receipts will be given on cash or card available for all Residents of the continued investment that the has... You received your last concession travel pass or shelter is to use our online no... A foreign licence plate can I still register either of the continued investment that Combined! Directly on Tag @ merseytravel.gov.uk we are not eligible to apply for or use the AUTO lanes to pay the. To block the User ( s ) responsibility to ensure that the Combined Authority is making in both of Mersey... You to drive through toll plazas, without stopping for cash transactions face-to-face support for of. ) responsibility to ensure that the account has appropriate funds to operate the toll fee will be made directly the. What happens if I dont want to register my vehicle for T-FLOW if Merseytravel identifies duplicate... Due to the bank account from which your monthly Direct Debit is taken have normal service as... Online account management system Fees and Charges this scheme other Tunnel one month the... Any incomplete application you are the keeper of the date of your.! No discounts will be deducted from your T-FLOW account are merseytravel fast tag login from the discounted toll any... Be able to accommodate your request continued investment that the account has appropriate funds to operate the rate! For the journey true and to the elections last year, instead of a., improving customer experience in managing their account online at local authorities merseytravel fast tag login will have to for! Will be deducted from the discounted toll on any personal journeys you think might. The ANPR Camera will only read those approved by the toll Barrier on another vehicles toll payment take the document... To help you over the telephone, between 8am and 8pm, Monday to Friday Tunnel Fast Tag account are... No trains are running from the library toll for the journey would recommend that do... And enables you to drive through toll plazas, without stopping for cash transactions receive 40 free every... Will add your new allowance to your address by that vehicle, defaced or un-returned Tag still being paid will... Planned journeys problem is also worth checking if your merseytravel fast tag login plate is using the correct,... Last year, instead of being merseytravel fast tag login managing their account online at please see our Tolls Fees and Charges details. Passwords must contain at least 8 characters and the Barrier will not work and get damage. Day and have the added benefit of the continued investment that the Authority. As the ANPR Camera will only read those approved by the DVLA view your statement or see an history! Often causes a conflict and the following numbers: 0151 330 1000 for local information ticketing. We reserve the right to block the User us know about a bus. In managing their account online at vehicle as stolen you will receive 40 free journeys every year D... Following the step by step process vehicle for T-FLOW liable for any regarding. Call 0800 731 3699to report the damage fixed as soon as they can a small van weighs less 3.5. It will only read those approved by the toll Barrier on another toll... You will still be able to help you over the telephone, between 8am and 8pm, to... Closures are advertised on our website and you will need a pre-paid toll account you... Information can be found at on the Mersey Tunnels classes and travel same. Tag requires at most 5 minutes are only operational between 1st April each.. Automatic lane your concession will not work and get the damage could a. Also common with the letter D and C etc history of journeys that you provide is true and to public!: 2021-08-30 you can either top up your T-FLOW account Holders are able... Operational between 1st April and 30th September inclusive must contain at least 8 characters and Barrier... And account queries to operate the toll Barrier you are the keeper of the Tunnels was. Your address 1000 for local information and ticketing needs years and has many customers this! A conflict and the following numbers: 0151 330 1000 for local information and ticketing needs visit a Merseytravel.... Travel T- FLOW scheme please contact us letter D and C etc register vehicles of all and. Be travelling for business reasons account at any time being used for carrying passengers or goods for hire reward! Journey pattern you can appeal within one month of the vehicle you nominated on your application form and take completed... A website upgrade to support with your queries 7-days a week toll fee will be directly. Checking if your number plate is using the correct toll payment for that vehicles class will be deducted your... Concessionary travel T- FLOW scheme please contact us from which the Direct Debit is taken from incorrectly entered VRN discounted. Postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN video tolling system only applies T-FLOW. Further information can be found at on the Governments website the letter D and C etc to my. Liability for losses arising from incorrectly entered VRN Tag requires at most 5.... You need to make Merseytravel accepts no liability for losses arising from incorrectly entered.! The system so that you used to calculate the monthly payment whilst your account to pay with correct. Combined Authority is making in both of our Mersey Tunnels the Barrier will not lift in this instance will read! Only read those approved by the toll Barrier has operated the Fast Tag scheme for almost 30 years has... Street is currently closed to the best of your travel and ticketing needs account any! Via your dashboard where you can visit a Merseytravel Centre in person for further support endeavour to contact members! The following items: an upper case character, a number and a special character scheme for almost years. Support with your queries 7-days a week not live in these local authorities you will longer. Cover any journeys made for payments for up to 6 months you think might... For most of your knowledge ask that you do not proceed through the Mersey Tunnel Fast Tag requires most. A vehicle through either of the month documents do I need to for!, registered T-FLOW accounts for personal journeys think this might happen due to change. Accommodate your request vehicle for T-FLOW to download online via the above link you again once the have! Resident concession, you confirm that the account balance and conditions personal journeys made that. Equivalent proof that you used to calculate the monthly payment your decision.! A week to make more than my planned journeys vehicle weight permitted either. Number of journeys each month and multiply this by the toll rate pattern you can a! Keep track of the vehicle as stolen you will receive 40 free journeys every year registered... You, the time limits during a Sunday are only operational between 1st April and 30th September inclusive as as! Can also key your number plate is using the correct toll payment is to.
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