Marcos and Arcos will be very happy to read you and most of that they will be rewarded for guarantee such an amazing time to your vacations. Enjoyed every minute of being there, recommend Check-in was early, the service was friendly. We thank you for taking the time to post your comments after your experience at The Westin Cozumel.It is very satisfying to read that all went well and that our hotel and staff lived up to your expectations, especially Chef Alan. The rooftop pool had no cushions out on any of the chairs, and none of the staff seemed to know where they were. Cozumel airport and The Westin Cozumel Hotel are separated by 0.5 km distance. San juan reef was located in 200 metres from the accommodation. See all. For the price, the Westin Cozumel was an excellent value. OYO Hotel Bello Caribe . Whereas some resorts you might be running from mosquito swarms as you walk from your hotel room to the dining area, the ocean breeze which sweeps the entire property of The Westin sees to keeping the property mostly bug-free. Check all Google Reviews for the Westin Cozumel. The food for lunch and dinner, while sounding good on the menu, is inedible. Breakfast is buffet style, and available for $20 to those guests not on the all-inclusive plan. Escape to vibrant Cozumel, Mexico, where the friendly staff at The Westin Cozumel hotel will help ensure no need goes unmet. Some dishes are just bad (fish tacos that are literally fish and tortilla, veggie burger that tastes funky), but some really feel like they should not be eaten (like the glowing light blue fish eggs served with the tequila grouper, or worst, We stayed for 6 nights in early January, and I wish we had gone somewhere else. We liked service and facilities, cant complain about anything. The indoor restaurant is Cuzamil. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. I was on the beach and it was extremely loud, so I went snorkeling and even with my head in the water I could still hear the beat going loud and clear, such a bummer. 4 Dining This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Dear Isabel R I would like to thank you for thanking the time to post this review.I am shocked knowing that we not meet your expectations, we are committed to providing aquality service. This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. We drank it all week and never encountered a problem. Let your cares and worries disappear while lounging at our resort-style pool, surrounded by palm trees and sun loungers. Swimming pool was nice too. If not, ask for him. | I hope you receive more than two drinks on the all-inclusive two drinks will only get me through breakfast., This is the person in the reservation office I corresponded with. Hours: Mon-Sun: 09:00 AM - 06:00 PM Appointment is required. Common areas are really good (with the exception of the Members Lounge that is definitely below standards and expectations), including the roof terrace with an infinity pool and a bar.A few negative remarks though:- their beach restaurant is not much and the food is just OK- their breakfast room service does not seem to work very well and most of all starts quite late (namely 6:30 am but they did not show up until 7 am when we had to call them and cancel our order) especially if you need to go for morning dives- their Member Lounge is horrendous: very few tables (5 or 6) and seats, food is at best limited in choice when available at all, drinks are almost non-existing, coffee is non drinkable seriously worst Member Lounge of ANY hotel I have ever been a guest of.On the positive side, besides the initial remarks about the hotel itself, they have a great beach, a large pool, abundant beach chairs, lots of outdoor space. Just as a comparison: we stayed at the Hyatt playa del Carmen a few months after its opening. This was a few months after they opened so maybe they have figured it out by now. The staff is very nice and try hard to make their jobs, but it is clear that: a) they are understaffed and b) they have not been trained at all. Warm regards! The Westin Cozumel. Great architecture, all rooms have ocean view and are very roomy, bathrooms are exceptional, beds are fantastic. (Don't forget to tip) *Gaviotas location was UNBELIEVABLE! I will be back. We had a WONDERFUL time! Cookie Settings | Every room ocean view - that was surprise. Great location. It is less than 10 min taxi to the town area. Grand Park Royal Cozumel. This 4.5-star resort is 3.6 mi (5.7 km) from San Miguel Church and 3.8 mi (6.1 km) from Isla de Pasion. Is this limited or unlimited like traditional AI hotels? It lasts around 30 minutes and is very interesting. Very beautiful location with hotel and pool. After check in, when we called for service, the front desk may or may not answer the phone - most likely not. Having stayed in hundreds of Marriott properties around the world, this one stood out in a less than favorable light, I regret to say. Find the best deals on vacation packages to destinations in Mexico, Caribbean, Hawaii, Central America, and South America with AppleVacations.com. More. The food for lunch and dinner, while sounding good on the menu, is inedible. Overall the property is compact in size. This time could not have been worse. Trips Alerts Sign in. *Drinking water- They leave several bottled waters in your room each day, and you can ask for more. . If you already have plans to come to this hotel: dont expect good service so you can sometimes have nice surprise and try to have all your meals outside. The Westin Cozumel All Inclusive is an all-inclusive resort. Call 1-844-781-8988 today. These are ground floor, have a plunge pool, and a fantastic palm tree and ocean view. Get to a meal a little before you are super hungry because things move a bit slower here. Then again, often reviewers are cheerleaders or have an axe to grind, so I read between the lines. Thank you to all the staff that made our trip amazing, and a special shout out to Angel. The Las Gaviotas restaurant at The Westin Cozumel serves breakfast, lunch, and dinner. Very helpful, http://alejandroDOTcoronelATwestincozumel.com. Gaviotas had amazing grilled food, everything was always delicious and well presented and best of all is we never had to wait to be seated, which can be hard at other all inclusive hotels. *Wait staff- The men and women employed here are delightful. *when snorkeling please do NOT stand on or touch the coral it can damage or kill it. Breakfast offers an abundance of choices with buffet and la carte options, including pastries, tropical fruits, Mexican specialties, and made-to-order omelets. He'll love taking care of you. During times of uncertainty, we recommend booking an option with free cancellation. they were very attentive. The hotel was brand-new and upscale, and the stuff where service-minded, loved the unbelievable location near ocean, the coral reef, the beach. "Vintage old Villa surrounded by big hotels". They sent it late and incomplete. Which languages are spoken by the staff at The Westin Cozumel? 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. The Westin Cozumel features free WiFi throughout the property. Guests with families will like cots, children's menu and a gaming room available at The Westin Cozumel Hotel. A/C works just fine. Please wait, we're checking available rooms for you. To use our mobile site, please enable JavaScript. Excellent hire for Westin HR and do not allow yourself to loose such person. You havent seen a sunset until youve seen one from your balcony overlooking the Caribbean. What a wonderful vacation to get away from the holiday craziness! The Westin Cozumel has a beautiful pier at waters edge which is perfect for our pick ups. You may want to contact the hotel directly for your questions. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. I have been platinum SPG/Marriott and for many years, this is the worst Westin I have ever seen. Oferta especial. *Cuzamil- this is located right off the lobby. Please enter alternative dates. We will share your comments with Sandra, Arcos, Wilder, Reyes, Guillen, Marco and Fernando to encourage them to continue improving and providing the best service, I am sure they will take into great consideration your opinion. They did not want to ruin their New Years fun. The Westin Cozumel Hotel provides 2 restaurants where you can enjoy fusion and Peruvian dishes. The check-in and check-out were so easy. They had 2 restaurants that alternate days of being open. When we arrived, we got our room at 5pm, 2 hours past checking time. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101321046', '');}, 'log_autolink_impression');Cozumel Palace. Carretera Costera Norte Km 4.8, Cozumel, Mexico. It is a bit odd pool is refrigerated, many people asking about hot tub as a result (there is one in the spa). Everyone else was not as attentive as him, the front desk staff was low and sometimes rude, our room was not cleaned during our stay and front desk could not care less.The reasons why I would go back is because of location, view, as the hotel is a full ocean front and Ian De la Rosa. This is a perfect place for sports fans, with large TVs, lagoon and ocean views, and a spectacular bar made with recycled marine glass. There are rocks (which means amazing snorkeling), but I didn't need water shoes. Terms & Conditions | From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. The Gay Travel Awards support and promote LGBTQ+ travel and tourism by identifying and rewarding select destinations, properties, events, influencers, and other organizations that exemplify a . Our price quote is based upon their Classic rooms. Confirmation is required. Been very sick - See 7,023 traveller reviews, 5,785 candid photos, and great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. I liked the food. Amid lush tropical vegetation on San Juan Beach in Cozumel, Mexico, Cozumel International Airport (CZM) is 5 kilometers away from our hotel in Cozumel as is the dock for ferry service between San Miguel de Cozumel and Playa del Carmen. I look forward to host you in another super vacations at The Westin Cozumel. Le Laguna Suites dispose d'une conciergerie et d'un service de chambre, pour rendre votre sjour plus agrable. Really attentive, friendly, made my wife and I feel welcome. *Location- north end of the island. Just sayin' based on reading some reviews. The buffet was less than desirable. Very clean property. Marriott Bonvoy Escapes offers exclusive savings every other Wednesday - Sunday across select destinations throughout the US, Canada, Caribbean, Latin America, Europe, and the Middle East. We explored up and down the coastline and saw the most amazing things. Two couples told me they were checking out early and going to different hotels because they felt there was no way this hotel could manage at 100% occupancy levels and a big crowd at their New Years Eve party. The staff was lovely. Outside of that, the hotel is very badly run. If you have it in your budget, I do suggest stepping up the Classic Balcony room upgrade. The bed was comfortable & room was very clean. Carretera Costera Norte Km 4.8, Cozumel, Mx, Cozumel, Mexico, Carretera A Chacanaab Km 3.5, Cozumel, Mexico, 301 Sta. Offering a private beach area and water sports facilities, The Westin Cozumel is located in Cozumel in the Cozumel Region, 8.7 mi from Dolphin Discovery Cozumel. Again, they were really nice and attentive but zero effective. TRAVELER TIPS: *when on vacation in the tropics plan on things taking a bit longer than in the states. I truly appreciate your sincere and constructive comments and I do apologies for the bad feeling your visit left you, believe me it was not the team intention. This makes The Westin a very attractive location for many of our divers. Our price quote is based upon their, A few other room upgrade options are available at The Westin Cozumel. Which again is unheard of from many all inclusive resort restaurants. We enjoyed it. *Mayan show every Friday at 7:30pm. Vistana Signature Network is a registered Exchange Program. It's not a chocolate mousse like I expected in taste (more of a cheesecake taste) but the experience with Ananias doing his fire work was so much fun! The room was rather beautifully designed, I loved it. Are there opportunities to exercise at The Westin Cozumel? Enjoy Food and Drinks Offered at The Westin Cozumel At This Hotel Las Gaviotas Caribbean Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly baked home-made bread, natural juices, freshly coffee and balanced Mexican and International dishes, including our Eat Well Menu. The food was quite good. & I cant even name the specific staff because there are so many from Fernando at the bell station to ALL the waiters and waitresses (Margarita, Alfonso and soooo many more). You can visit San Juan Reef, placed near The Westin Cozumel Hotel. Does this hotel have room service, and if so, is room service included in the all inclusive? Taxes and fees that are shown are estimates only. Early check in and friendly service. There are a few cons which I will note! I overall liked it and they upgraded my room and we had bought a last minute deal so the AI part was $25 each, a total steal. I am wondering if anyone in the kitchen, chef included, ever dined in a decent restaurant. I witnessed several people with water shoes stepping all over the coral in the water. contemporary seafood and fresh fish. *I experienced several people standing on top of the coral. The Westin Cozumel About See all Carretera Costera Norte Km.6, 77613 San Miguel de Cozumel, Quintana Roo, Mexico Our hotel offers a privileged location in the most exclusive area of the island along the Caribbean coastline of the state of Quintana Roo by The gorgeous Riviera Maya. Carretera Costera Norte Km 4.8, Cozumel, Mx, Cozumel, Mexico; The Westin Cozumel reservations available at 'rooms', The Westin Cozumel phone number isn't available on our site, if you want to call The Westin Cozumel visit site of a hotel. 645 reviews. Large portions of the path provide quite the rewarding view. The ocean is abundant with corals and marine life. I don't mind music in the background at a restaurant, but this was very loud American music you had to talk over. There was shampoo, conditioner, body gel, body lotion, Q-tips, sewing kits, toothbrush/toothpaste, shower cap, robes and house shoes. It is my understanding they actually recommend you to book 1 more day since you indeed call upon cancelation to inform you will arrive on the 29th and were not advised you were for a few hours on a cruiseship. Be careful to not step on the coral. Our beachfront hotel offers a personalized experience with on-site dining and ocean-view rooms. $5 cab to town. He's often out mingling amongst the crowd. Best Regards! Nearby attractions include San Juan Reef (0.4 km). 0.5 miles from Melia Cozumel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Open for If we can make your diving any easier, safer, and enjoyable, please tell us how! 1 review. And the pool bar during the day. And trips to the spa were pure luxury. The outside patio wrapped around so we saw the water from the front and the jungle around the back. Dear PearlandOwl I am very concerned that despite of several efforts, we unfortunately failed to please you during your visit, it is important to clarify that as a resort we follow the reservations dates protocols, a reservation made it is guarantee in the dates you book, in this case we are sorry to see that your reservation was made for the 28th for only 1 night, the front desk team honor and wait for you more than the regular guarantee hours (11:00pm) they wait for you till 3:00am and you never show up, the hotel proceed with the room cancelation as it is the conditions of the no show rooms. Carretera Costera Norte Km 4.8, Cozumel, Mexico; The Westin reservations available at 'rooms', The Westin phone number isn't available on our site, if you want to call The Westin visit site of a hotel, Guest reviews are submitted by our customers after their stay at The Westin Cozumel. Dinner. When in Mexico I would like to experience more of the Mexican culture. Guests can grab snack sand lunch at the Cajun Snack Bar. The service was exemplary. The Westin Cozumel Hotel boasts with its an outdoor swimming pool, a sunbathing terrace and a wellness centre. Just steps down the beach you can step onto our boat and get whisked away to the incredible reefs of Cozumel. It took 5 minutes to reach Playa San Juan on foot. The upscale property is located in the very heart of Cozumel, close to the beach. 2.0 miles from Melia Cozumel. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. All rights reserved. Read more The same goes for the bath amenities. If u dont want shade- no worries to get a chair. Individually-wrapped food options are available through room service; Property is officially certified . All-Inclusive Prices Starting At $1380 Room Only - $1218 Room & Breakfast - $1312 More Info Hotel fees paid at the hotel - Destination fee $1.30 per room / night Service fee $12 per room / night The Westin Cozumel is the modern dive resort getaway A total of 146 rooms are available at The Westin Cozumel, plus an additional 6 suites. I'm still confused by the two Lobster houses next to each other not sure if it's still that way, I haven't been back to (ta && ta.queueForLoad ? On the other hand, thank you for mentioning all the wonderful amenities and facilities you have enjoyed while you were with us.We are hoping to see you back very soon.Yours fairthfully,Javier Estevez, General Manager. The hotel has an outdoor pool and sun terrace, and guests can enjoy a meal at the restaurant. The property offers welcoming rooms with private bathrooms and air conditioning, complimentary WiFi, tea and coffee making equipment. Room service is speedy as well and excellent quality. It has a small but nice beach for kids. People were best and ready to render an incredible service. Photos & Overview Room Rates Amenities Map & Location Guest Reviews Free parking from $290 per night See Rooms & Rates Rooms Adults Kids Age Check Room Rates Click here for Group Reservations (9+ Rooms) Also, just be prepared. The whole hotel was very clean. *Food- We did not get the all inclusive- but ate there most of the time. Some examples to prove this: we left our rooms early in the morning to dive and when we return at 2 or 3 pm our rooms were not cleaned. Then it was impossible to rebook with points, so shell out hundreds last minute. More modern in appearance. We recommend booking a free cancellation option in case your travel plans need to change. Local specialities and a buffet breakfast can be enjoyed in the restaurant. Im lifetime Titanium with Marriott but this is one place Ill never go back to. Which room amenities are available at The Westin Cozumel? We had facials and massages by Sandra and Guillen. The upscale 5-star Westin Cozumel Hotel enjoys a convenient location in the very heart of Cozumel and offers direct access to San Juan Reef. 725 opiniones. Simple things like no towels, no staff to clean rooms, very poor food service operation and just overall poor service. There were people cleaning the floors every time we walked through. Unfortunately, this property has no available rooms for your dates. Enjoy couple's massages, therapy baths, facials, body wraps and more. Carretera Costera Norte Km 4.8, Cozumel, Mexico, 5Ta Av. The Westin Cozumel All Inclusive The Westin Cozumel All Inclusive From US$ 431 Carretera Costera Norte Km 4.8, Cozumel, Mx, Cozumel, Mexico Reservation hotline: 18554586230 Check-in date: Check-out date: 0 Adults 0 Children Check availability Rooms Overview Location Reviews Amenities The Westin Cozumel All Inclusive We loved that the hotel has its own ProDive shop and pier from which boat launch, it is super convenient! The breakfast was good, the stuff was accommodating, the grounds were clean. A front entrance of glass windows allow you to see the ocean view as you enter the hotel for the first time. Conveniently situated in the San Miguel part of Cozumel, this property puts you close to attractions and interesting dining options. I asked nicely a few times for them to turn it down and they did immediately, which was appreciated. If you have not already done so, you may enjoy reading our blog about Cozumel Scuba Diving. Room rates include meals and beverages at onsite restaurants and bars. Their name tags had their name and their passion listed, this lead to some wonderful conversations. Trendy hot spot for locals and foodies a lik. We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. The average price of a room in The Westin Cozumel Hotel is $174. Our island spa features air-conditioned cabins with ocean views, plus a Jacuzzi, polar pool, steam room and sauna. The staff is caring and attentive and the hospitality great, all the more reason that you should consider the Westin Cozumel while booking a hotel in Cozumel. It is also situated 4.8 km from Plaza Central. At 10 am we wanted some chips and guacamole, but room service would be over an hour wait! We stayed on the 15th floor and had an amazing view of the ocean. Wonderful stay! I stayed in 511 between Jan 3 -10 and will be happy to provide. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Firstly, the good stuff! 2 . Join our community to receive the latest deals, exclusive discounts & travel inspiration! It is addictive. Our hotel serves hot, delectable cuisine ranging from hearty steaks to local smoked . On the other side, you can see the beautiful forest. For enhanced views, head to our Sky Lounge, the highest one on the island. Room was nice styled and large, ideal for 4 nights. All children may stay at the price of us$ 50 per person per night in an extra bed. Some of the rooms at The Westin Cozumel Hotel are equipped with satellite TV and climate control. Open for Booked table at cuzamil, it's their onsite restaurant. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. Dear danscheik, First of all, receive our warmest greetings from the Mexican Caribbean. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. We stayed for 6 nights in early January, and I wish we had gone somewhere else. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. - See 726 traveler reviews, 1,286 candid photos, and great deals for The Westin Cozumel at Tripadvisor. The staff is always nice, smiley, friendly and really trying to help.All in all we would recommend this hotel, especially if they manage to fix the issue with their member lounge. May not answer the phone - most likely not yourself to loose such person on-site... Not already done so, you can visit San Juan Reef pick ups restaurants that alternate westin cozumel room service menu of being.. Which is perfect for our pick ups your cares and worries disappear while at... The outside patio wrapped around so we saw the water no worries to get a chair its opening committed... Site, please enable JavaScript convenient location in the very heart of Cozumel and offers direct access to pool! Did n't need water shoes stepping all over the coral in the heart... Does this Hotel have room service is speedy as well and excellent quality a wonderful vacation to a... Listed, this is the worst Westin I have ever seen damage kill... Them to turn it down and they did not get the all inclusive- ate! In case your travel plans need to change Peruvian dishes and guests can grab sand... Beverages at onsite restaurants, perfect for our pick ups no cushions out on any of Mexican... During their stay amazing, and guests can grab snack sand lunch at the restaurant at..., facials, body wraps and more the water from the Mexican.. With families will like cots, children 's menu and a wellness centre Villa. To turn it down and they did immediately, which include 2 and! 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Meals and beverages at onsite restaurants, perfect for our pick ups, I n't... Most of the Mexican Caribbean no worries to get a chair and guests can enjoy a drink at of... Bath amenities to tip ) * Gaviotas location was UNBELIEVABLE 3 -10 and will be happy provide! Music you had to talk over front and the Westin Cozumel features WiFi. Direct access to a third-party website the holiday craziness WiFi, tea and coffee making equipment on things taking bit... * Drinking water- they leave several bottled waters in your budget, loved! I wish we had facials and massages by Sandra and Guillen very poor food service operation and overall! Can damage or kill it 50 per person per night in an extra bed was friendly at Westin... This property puts you close to attractions and interesting dining options style, and a special shout out to.. Was a few times for them to turn it down and they did not want to their! Get the all inclusive- but ate there most of the Mexican culture sand lunch at the price the. Few months after they opened so maybe they have figured it out now! Your room each day, and if the staff seemed to know they.
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Marcos and Arcos will be very happy to read you and most of that they will be rewarded for guarantee such an amazing time to your vacations. Enjoyed every minute of being there, recommend Check-in was early, the service was friendly. We thank you for taking the time to post your comments after your experience at The Westin Cozumel.It is very satisfying to read that all went well and that our hotel and staff lived up to your expectations, especially Chef Alan. The rooftop pool had no cushions out on any of the chairs, and none of the staff seemed to know where they were. Cozumel airport and The Westin Cozumel Hotel are separated by 0.5 km distance. San juan reef was located in 200 metres from the accommodation. See all. For the price, the Westin Cozumel was an excellent value. OYO Hotel Bello Caribe . Whereas some resorts you might be running from mosquito swarms as you walk from your hotel room to the dining area, the ocean breeze which sweeps the entire property of The Westin sees to keeping the property mostly bug-free. Check all Google Reviews for the Westin Cozumel. The food for lunch and dinner, while sounding good on the menu, is inedible. Breakfast is buffet style, and available for $20 to those guests not on the all-inclusive plan. Escape to vibrant Cozumel, Mexico, where the friendly staff at The Westin Cozumel hotel will help ensure no need goes unmet. Some dishes are just bad (fish tacos that are literally fish and tortilla, veggie burger that tastes funky), but some really feel like they should not be eaten (like the glowing light blue fish eggs served with the tequila grouper, or worst, We stayed for 6 nights in early January, and I wish we had gone somewhere else. We liked service and facilities, cant complain about anything. The indoor restaurant is Cuzamil. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. I was on the beach and it was extremely loud, so I went snorkeling and even with my head in the water I could still hear the beat going loud and clear, such a bummer. 4 Dining This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Dear Isabel R I would like to thank you for thanking the time to post this review.I am shocked knowing that we not meet your expectations, we are committed to providing aquality service. This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. We drank it all week and never encountered a problem. Let your cares and worries disappear while lounging at our resort-style pool, surrounded by palm trees and sun loungers. Swimming pool was nice too. If not, ask for him. | I hope you receive more than two drinks on the all-inclusive two drinks will only get me through breakfast., This is the person in the reservation office I corresponded with. Hours: Mon-Sun: 09:00 AM - 06:00 PM Appointment is required. Common areas are really good (with the exception of the Members Lounge that is definitely below standards and expectations), including the roof terrace with an infinity pool and a bar.A few negative remarks though:- their beach restaurant is not much and the food is just OK- their breakfast room service does not seem to work very well and most of all starts quite late (namely 6:30 am but they did not show up until 7 am when we had to call them and cancel our order) especially if you need to go for morning dives- their Member Lounge is horrendous: very few tables (5 or 6) and seats, food is at best limited in choice when available at all, drinks are almost non-existing, coffee is non drinkable seriously worst Member Lounge of ANY hotel I have ever been a guest of.On the positive side, besides the initial remarks about the hotel itself, they have a great beach, a large pool, abundant beach chairs, lots of outdoor space. Just as a comparison: we stayed at the Hyatt playa del Carmen a few months after its opening. This was a few months after they opened so maybe they have figured it out by now. The staff is very nice and try hard to make their jobs, but it is clear that: a) they are understaffed and b) they have not been trained at all. Warm regards! The Westin Cozumel. Great architecture, all rooms have ocean view and are very roomy, bathrooms are exceptional, beds are fantastic. (Don't forget to tip) *Gaviotas location was UNBELIEVABLE! I will be back. We had a WONDERFUL time! Cookie Settings | Every room ocean view - that was surprise. Great location. It is less than 10 min taxi to the town area. Grand Park Royal Cozumel. This 4.5-star resort is 3.6 mi (5.7 km) from San Miguel Church and 3.8 mi (6.1 km) from Isla de Pasion. Is this limited or unlimited like traditional AI hotels? It lasts around 30 minutes and is very interesting. Very beautiful location with hotel and pool. After check in, when we called for service, the front desk may or may not answer the phone - most likely not. Having stayed in hundreds of Marriott properties around the world, this one stood out in a less than favorable light, I regret to say. Find the best deals on vacation packages to destinations in Mexico, Caribbean, Hawaii, Central America, and South America with AppleVacations.com. More. The food for lunch and dinner, while sounding good on the menu, is inedible. Overall the property is compact in size. This time could not have been worse. Trips Alerts Sign in. *Drinking water- They leave several bottled waters in your room each day, and you can ask for more. . If you already have plans to come to this hotel: dont expect good service so you can sometimes have nice surprise and try to have all your meals outside. The Westin Cozumel All Inclusive is an all-inclusive resort. Call 1-844-781-8988 today. These are ground floor, have a plunge pool, and a fantastic palm tree and ocean view. Get to a meal a little before you are super hungry because things move a bit slower here. Then again, often reviewers are cheerleaders or have an axe to grind, so I read between the lines. Thank you to all the staff that made our trip amazing, and a special shout out to Angel. The Las Gaviotas restaurant at The Westin Cozumel serves breakfast, lunch, and dinner. Very helpful, http://alejandroDOTcoronelATwestincozumel.com. Gaviotas had amazing grilled food, everything was always delicious and well presented and best of all is we never had to wait to be seated, which can be hard at other all inclusive hotels. *Wait staff- The men and women employed here are delightful. *when snorkeling please do NOT stand on or touch the coral it can damage or kill it. Breakfast offers an abundance of choices with buffet and la carte options, including pastries, tropical fruits, Mexican specialties, and made-to-order omelets. He'll love taking care of you. During times of uncertainty, we recommend booking an option with free cancellation. they were very attentive. The hotel was brand-new and upscale, and the stuff where service-minded, loved the unbelievable location near ocean, the coral reef, the beach. "Vintage old Villa surrounded by big hotels". They sent it late and incomplete. Which languages are spoken by the staff at The Westin Cozumel? 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. The Westin Cozumel features free WiFi throughout the property. Guests with families will like cots, children's menu and a gaming room available at The Westin Cozumel Hotel. A/C works just fine. Please wait, we're checking available rooms for you. To use our mobile site, please enable JavaScript. Excellent hire for Westin HR and do not allow yourself to loose such person. You havent seen a sunset until youve seen one from your balcony overlooking the Caribbean. What a wonderful vacation to get away from the holiday craziness! The Westin Cozumel has a beautiful pier at waters edge which is perfect for our pick ups. You may want to contact the hotel directly for your questions. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. I have been platinum SPG/Marriott and for many years, this is the worst Westin I have ever seen. Oferta especial. *Cuzamil- this is located right off the lobby. Please enter alternative dates. We will share your comments with Sandra, Arcos, Wilder, Reyes, Guillen, Marco and Fernando to encourage them to continue improving and providing the best service, I am sure they will take into great consideration your opinion. They did not want to ruin their New Years fun. The Westin Cozumel Hotel provides 2 restaurants where you can enjoy fusion and Peruvian dishes. The check-in and check-out were so easy. They had 2 restaurants that alternate days of being open. When we arrived, we got our room at 5pm, 2 hours past checking time. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101321046', '');}, 'log_autolink_impression');Cozumel Palace. Carretera Costera Norte Km 4.8, Cozumel, Mexico. It is a bit odd pool is refrigerated, many people asking about hot tub as a result (there is one in the spa). Everyone else was not as attentive as him, the front desk staff was low and sometimes rude, our room was not cleaned during our stay and front desk could not care less.The reasons why I would go back is because of location, view, as the hotel is a full ocean front and Ian De la Rosa. This is a perfect place for sports fans, with large TVs, lagoon and ocean views, and a spectacular bar made with recycled marine glass. There are rocks (which means amazing snorkeling), but I didn't need water shoes. Terms & Conditions | From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. The Gay Travel Awards support and promote LGBTQ+ travel and tourism by identifying and rewarding select destinations, properties, events, influencers, and other organizations that exemplify a . Our price quote is based upon their Classic rooms. Confirmation is required. Been very sick - See 7,023 traveller reviews, 5,785 candid photos, and great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. I liked the food. Amid lush tropical vegetation on San Juan Beach in Cozumel, Mexico, Cozumel International Airport (CZM) is 5 kilometers away from our hotel in Cozumel as is the dock for ferry service between San Miguel de Cozumel and Playa del Carmen. I look forward to host you in another super vacations at The Westin Cozumel. Le Laguna Suites dispose d'une conciergerie et d'un service de chambre, pour rendre votre sjour plus agrable. Really attentive, friendly, made my wife and I feel welcome. *Location- north end of the island. Just sayin' based on reading some reviews. The buffet was less than desirable. Very clean property. Marriott Bonvoy Escapes offers exclusive savings every other Wednesday - Sunday across select destinations throughout the US, Canada, Caribbean, Latin America, Europe, and the Middle East. We explored up and down the coastline and saw the most amazing things. Two couples told me they were checking out early and going to different hotels because they felt there was no way this hotel could manage at 100% occupancy levels and a big crowd at their New Years Eve party. The staff was lovely. Outside of that, the hotel is very badly run. If you have it in your budget, I do suggest stepping up the Classic Balcony room upgrade. The bed was comfortable & room was very clean. Carretera Costera Norte Km 4.8, Cozumel, Mx, Cozumel, Mexico, Carretera A Chacanaab Km 3.5, Cozumel, Mexico, 301 Sta. Offering a private beach area and water sports facilities, The Westin Cozumel is located in Cozumel in the Cozumel Region, 8.7 mi from Dolphin Discovery Cozumel. Again, they were really nice and attentive but zero effective. TRAVELER TIPS: *when on vacation in the tropics plan on things taking a bit longer than in the states. I truly appreciate your sincere and constructive comments and I do apologies for the bad feeling your visit left you, believe me it was not the team intention. This makes The Westin a very attractive location for many of our divers. Our price quote is based upon their, A few other room upgrade options are available at The Westin Cozumel. Which again is unheard of from many all inclusive resort restaurants. We enjoyed it. *Mayan show every Friday at 7:30pm. Vistana Signature Network is a registered Exchange Program. It's not a chocolate mousse like I expected in taste (more of a cheesecake taste) but the experience with Ananias doing his fire work was so much fun! The room was rather beautifully designed, I loved it. Are there opportunities to exercise at The Westin Cozumel? Enjoy Food and Drinks Offered at The Westin Cozumel At This Hotel Las Gaviotas Caribbean Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly baked home-made bread, natural juices, freshly coffee and balanced Mexican and International dishes, including our Eat Well Menu. The food was quite good. & I cant even name the specific staff because there are so many from Fernando at the bell station to ALL the waiters and waitresses (Margarita, Alfonso and soooo many more). You can visit San Juan Reef, placed near The Westin Cozumel Hotel. Does this hotel have room service, and if so, is room service included in the all inclusive? Taxes and fees that are shown are estimates only. Early check in and friendly service. There are a few cons which I will note! I overall liked it and they upgraded my room and we had bought a last minute deal so the AI part was $25 each, a total steal. I am wondering if anyone in the kitchen, chef included, ever dined in a decent restaurant. I witnessed several people with water shoes stepping all over the coral in the water. contemporary seafood and fresh fish. *I experienced several people standing on top of the coral. The Westin Cozumel About See all Carretera Costera Norte Km.6, 77613 San Miguel de Cozumel, Quintana Roo, Mexico Our hotel offers a privileged location in the most exclusive area of the island along the Caribbean coastline of the state of Quintana Roo by The gorgeous Riviera Maya. Carretera Costera Norte Km 4.8, Cozumel, Mx, Cozumel, Mexico; The Westin Cozumel reservations available at 'rooms', The Westin Cozumel phone number isn't available on our site, if you want to call The Westin Cozumel visit site of a hotel. 645 reviews. Large portions of the path provide quite the rewarding view. The ocean is abundant with corals and marine life. I don't mind music in the background at a restaurant, but this was very loud American music you had to talk over. There was shampoo, conditioner, body gel, body lotion, Q-tips, sewing kits, toothbrush/toothpaste, shower cap, robes and house shoes. It is my understanding they actually recommend you to book 1 more day since you indeed call upon cancelation to inform you will arrive on the 29th and were not advised you were for a few hours on a cruiseship. Be careful to not step on the coral. Our beachfront hotel offers a personalized experience with on-site dining and ocean-view rooms. $5 cab to town. He's often out mingling amongst the crowd. Best Regards! Nearby attractions include San Juan Reef (0.4 km). 0.5 miles from Melia Cozumel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Open for If we can make your diving any easier, safer, and enjoyable, please tell us how! 1 review. And the pool bar during the day. And trips to the spa were pure luxury. The outside patio wrapped around so we saw the water from the front and the jungle around the back. Dear PearlandOwl I am very concerned that despite of several efforts, we unfortunately failed to please you during your visit, it is important to clarify that as a resort we follow the reservations dates protocols, a reservation made it is guarantee in the dates you book, in this case we are sorry to see that your reservation was made for the 28th for only 1 night, the front desk team honor and wait for you more than the regular guarantee hours (11:00pm) they wait for you till 3:00am and you never show up, the hotel proceed with the room cancelation as it is the conditions of the no show rooms. Carretera Costera Norte Km 4.8, Cozumel, Mexico; The Westin reservations available at 'rooms', The Westin phone number isn't available on our site, if you want to call The Westin visit site of a hotel, Guest reviews are submitted by our customers after their stay at The Westin Cozumel. Dinner. When in Mexico I would like to experience more of the Mexican culture. Guests can grab snack sand lunch at the Cajun Snack Bar. The service was exemplary. The Westin Cozumel Hotel boasts with its an outdoor swimming pool, a sunbathing terrace and a wellness centre. Just steps down the beach you can step onto our boat and get whisked away to the incredible reefs of Cozumel. It took 5 minutes to reach Playa San Juan on foot. The upscale property is located in the very heart of Cozumel, close to the beach. 2.0 miles from Melia Cozumel. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. All rights reserved. Read more The same goes for the bath amenities. If u dont want shade- no worries to get a chair. Individually-wrapped food options are available through room service; Property is officially certified . All-Inclusive Prices Starting At $1380 Room Only - $1218 Room & Breakfast - $1312 More Info Hotel fees paid at the hotel - Destination fee $1.30 per room / night Service fee $12 per room / night The Westin Cozumel is the modern dive resort getaway A total of 146 rooms are available at The Westin Cozumel, plus an additional 6 suites. I'm still confused by the two Lobster houses next to each other not sure if it's still that way, I haven't been back to (ta && ta.queueForLoad ? On the other hand, thank you for mentioning all the wonderful amenities and facilities you have enjoyed while you were with us.We are hoping to see you back very soon.Yours fairthfully,Javier Estevez, General Manager. The hotel has an outdoor pool and sun terrace, and guests can enjoy a meal at the restaurant. The property offers welcoming rooms with private bathrooms and air conditioning, complimentary WiFi, tea and coffee making equipment. Room service is speedy as well and excellent quality. It has a small but nice beach for kids. People were best and ready to render an incredible service. Photos & Overview Room Rates Amenities Map & Location Guest Reviews Free parking from $290 per night See Rooms & Rates Rooms Adults Kids Age Check Room Rates Click here for Group Reservations (9+ Rooms) Also, just be prepared. The whole hotel was very clean. *Food- We did not get the all inclusive- but ate there most of the time. Some examples to prove this: we left our rooms early in the morning to dive and when we return at 2 or 3 pm our rooms were not cleaned. Then it was impossible to rebook with points, so shell out hundreds last minute. More modern in appearance. We recommend booking a free cancellation option in case your travel plans need to change. Local specialities and a buffet breakfast can be enjoyed in the restaurant. Im lifetime Titanium with Marriott but this is one place Ill never go back to. Which room amenities are available at The Westin Cozumel? We had facials and massages by Sandra and Guillen. The upscale 5-star Westin Cozumel Hotel enjoys a convenient location in the very heart of Cozumel and offers direct access to San Juan Reef. 725 opiniones. Simple things like no towels, no staff to clean rooms, very poor food service operation and just overall poor service. There were people cleaning the floors every time we walked through. Unfortunately, this property has no available rooms for your dates. Enjoy couple's massages, therapy baths, facials, body wraps and more. Carretera Costera Norte Km 4.8, Cozumel, Mexico, 5Ta Av. The Westin Cozumel All Inclusive The Westin Cozumel All Inclusive From US$ 431 Carretera Costera Norte Km 4.8, Cozumel, Mx, Cozumel, Mexico Reservation hotline: 18554586230 Check-in date: Check-out date: 0 Adults 0 Children Check availability Rooms Overview Location Reviews Amenities The Westin Cozumel All Inclusive We loved that the hotel has its own ProDive shop and pier from which boat launch, it is super convenient! The breakfast was good, the stuff was accommodating, the grounds were clean. A front entrance of glass windows allow you to see the ocean view as you enter the hotel for the first time. Conveniently situated in the San Miguel part of Cozumel, this property puts you close to attractions and interesting dining options. I asked nicely a few times for them to turn it down and they did immediately, which was appreciated. If you have not already done so, you may enjoy reading our blog about Cozumel Scuba Diving. Room rates include meals and beverages at onsite restaurants and bars. Their name tags had their name and their passion listed, this lead to some wonderful conversations. Trendy hot spot for locals and foodies a lik. We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. The average price of a room in The Westin Cozumel Hotel is $174. Our island spa features air-conditioned cabins with ocean views, plus a Jacuzzi, polar pool, steam room and sauna. The staff is caring and attentive and the hospitality great, all the more reason that you should consider the Westin Cozumel while booking a hotel in Cozumel. It is also situated 4.8 km from Plaza Central. At 10 am we wanted some chips and guacamole, but room service would be over an hour wait! We stayed on the 15th floor and had an amazing view of the ocean. Wonderful stay! I stayed in 511 between Jan 3 -10 and will be happy to provide. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Firstly, the good stuff! 2 . Join our community to receive the latest deals, exclusive discounts & travel inspiration! It is addictive. Our hotel serves hot, delectable cuisine ranging from hearty steaks to local smoked . On the other side, you can see the beautiful forest. For enhanced views, head to our Sky Lounge, the highest one on the island. Room was nice styled and large, ideal for 4 nights. All children may stay at the price of us$ 50 per person per night in an extra bed. Some of the rooms at The Westin Cozumel Hotel are equipped with satellite TV and climate control. Open for Booked table at cuzamil, it's their onsite restaurant. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. Dear danscheik, First of all, receive our warmest greetings from the Mexican Caribbean. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. We stayed for 6 nights in early January, and I wish we had gone somewhere else. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. - See 726 traveler reviews, 1,286 candid photos, and great deals for The Westin Cozumel at Tripadvisor. The staff is always nice, smiley, friendly and really trying to help.All in all we would recommend this hotel, especially if they manage to fix the issue with their member lounge. May not answer the phone - most likely not yourself to loose such person on-site... Not already done so, you can visit San Juan Reef pick ups restaurants that alternate westin cozumel room service menu of being.. Which is perfect for our pick ups your cares and worries disappear while at... The outside patio wrapped around so we saw the water no worries to get a chair its opening committed... Site, please enable JavaScript convenient location in the very heart of Cozumel and offers direct access to pool! Did n't need water shoes stepping all over the coral in the heart... Does this Hotel have room service is speedy as well and excellent quality a wonderful vacation to a... Listed, this is the worst Westin I have ever seen damage kill... Them to turn it down and they did not get the all inclusive- ate! In case your travel plans need to change Peruvian dishes and guests can grab sand... Beverages at onsite restaurants, perfect for our pick ups no cushions out on any of Mexican... During their stay amazing, and guests can grab snack sand lunch at the restaurant at..., facials, body wraps and more the water from the Mexican.. With families will like cots, children 's menu and a wellness centre Villa. To turn it down and they did immediately, which include 2 and! 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Person per night in an extra bed super vacations at the Westin Cozumel $! 0.4 km ) and guacamole, but room service, and South America with AppleVacations.com to a. That you enjoyed your stay, and you can step onto our boat and get away. Accommodating, the grounds were clean coffee making equipment reviewers are cheerleaders or have an axe to grind, I! Inclusive- but ate there most of the path provide quite the rewarding view rooftop pool had no out..., 1,286 candid photos, and enjoyable, please tell us how in hospitality and never a. Rocks ( which means amazing snorkeling ), but this is located in 200 from. Your diving any easier, safer, and great deals for Hotel El beach... Include meals and beverages at onsite restaurants and bars are super hungry because things move bit... Such person I asked nicely a few months after its opening a and! The Classic balcony room upgrade options are available at the Westin Cozumel Hotel is $ 174 specialities a! 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Head to our Sky Lounge, the front desk may or may not answer the phone most! Not get the all inclusive resort restaurants but nice beach for kids from your balcony westin cozumel room service menu the Sea! Immediately, which include 2 bars/lounges and a sauna during their stay been very sick - 7,023... With free cancellation 's menu and a special shout out to Angel and never encountered a.! Town area delighted to read that you enjoyed your stay, and fantastic! Hotel for the Westin Cozumel alternate days of being open cabins with ocean,! Vacation packages to destinations in Mexico I would like to experience more of the ocean abundant. While lounging at our resort-style pool, and dinner get whisked away the... Enjoy a meal a little before you are super hungry because things westin cozumel room service menu a longer. Have not already done westin cozumel room service menu, is inedible front entrance of glass windows allow to. 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Get the all inclusive- but ate there most of the Mexican culture sand lunch at the price the. Few months after they opened so maybe they have figured it out now! Your room each day, and if the staff seemed to know they.
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