When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. We are changing the way you register and sign-in to the StubHub Community. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Beginner's Guide; Recommended Tools & Bonus Offers CARDS. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Check your multitude of notes! Tried to sign in on my account 12/30/2022. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. The tickets were never delivered by the seller via email nor phone. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. From everything weve seen, the StubHub customer support is quite thin, to say the least. Shame on StubHub for conducting their business this way. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. What can I do about this? They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. We aim to provide readers with the most up-to-date information available about today's consumer products and services. All in, $1300 charged to my bank account for their mistakes. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you, you have successfully subscribed to our newsletter! At this point I feel Im in trouble. . StubHub contacted me and told me I needed to get scan reports from the . DoNotPay doesnt care about that. All Rights Reserved. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Sorry but that's how it is. And let's face it, that's the most important part. Huh! I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. For obvious reasons, this isnt usually a satisfying compensation. Was this answer helpful? I have a feeling this is not going to turn out good. About an hour after I posted the tickets, I got a phone call from StubHub. Its location on this page may change next time you visit. Everything you could want out of a customer service rep. As this price comparison shows, both services have a wide variety of seats available and are usually . Sorry we couldn't be helpful. Everyday: 5:00 AM - 9:00 PM Pacific time. They are only offering vouchers for future use instead of a cash refund. Another way you might reach the company is by sending them an email. StubHub: $128 - $155. Well start sending you the news you need delivered straight to you. All Rights Reserved. I have an $800 ticket tied up and I cant access my account. The most common reasons an order might be canceled are: Limits on available quantities. You can cancel if the seller fails to deliver as promised on their listing. Don't forget how they allow scalping and charge fees that yes, are criminal. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. We never received our tickets. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Unfortunately I did not read the reviews here and now I am scammed out of $800. Did you find it helpful? The tickets were exactly what I advertised them as. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They said they couldnt help me because the password reset was going to my Apple ID. I canceled my listing and I get charged the full amount of selling after 10 days ??? Sorry we couldn't be helpful. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. StubHub actually delivered the tickets electronically on about 11/24/22. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Is there a way out of this. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) Do NOT use stubhub. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Privacy Policy. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Stub Hub already has the original purchase amount! Now StubHub wants to charge me the price of the tickets for a situation that is . Be the first one to find this review helpful. Buyer claimed I never sent the ticket. Therefore do NOT list with them. Our seller policies say we may charge your card if you can't send the tickets as promised. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. StubHub charged me $840 cancellation fee. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Find more information about authorization holds. Do not ever EVER purchase your tickets at this scamming company of a business! Sign up to receive our free weekly newsletter. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A link has directed you to this review. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. Ask the Community Contact Support I have been dealing with Stubhub . Okay. StubHub clearly does not! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. You were confused as you had never received. Unfortunately, you're out of luck since you had the dreaded double-sale. The process is clunky and very frustrating. Terrible experience wit StubHub. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In more surprising news StubHub is refusing cash refunds for cancelled shows. To them, comparable means not even close! Unsubscribe at any time. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. From what I understand, there's about 50 brokers . Should i cancel my card? . We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. They kept changing the delivery date. If your order is canceled, you won't be charged. My ticket automatically transferred on that day and I was not able to make it. I reset the email to be use. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Bite the bullet , pay the penalty, move on. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. I should have read the reviews before I did business with them. StubHub made a mistake and I pay for it!. I was pretty much told tough cookies, you should have read the fine print better. No. The clause is designed to protect both buyers and sellers. Provided proof of transfer from 8/24/21. The timeline of purchases happened so back to back that this was completely out of my control. Read on to find out what your best chances of getting a StubHub refund are. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Cookie Notice They did not have or offer any replacement tickets. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Portugal. They gave me the address of their corporate office. Danielle is the author of this solution article. The money has already been paid to Stubhub but i have no tickets. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Privacy Policy. Stubhub isnt going to ruin a customer relationship over something like this. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. POINTS & MILES. The cancelled ticket resulted in a charge of $680. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Prior to the event, StubHub notified me the tickets were pending transfer. This is ridiculous. You listed on multiple sites and therefore opened yourself to this possibility. She explained to me that this dictated that they would need to cancel the charge. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Help us improve this article with your feedback. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Mobile app: Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? StubHub is part of the eBay family of companies and is headquartered in San Francisco. This all happened within an hour after the person bought them. I NEVER authorized my card to be charged without my permission. After StubHub fees, my deposit was supposed to be $495. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. All Rights Reserved. We purchased tickets on December 29, 2022 for the Broadway show Six. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, 2 Likes Reply. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. StubHub's return policy is called the "FanProtect Guarantee". UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. However STUBHUB demanded full payment of the error which is horrific customer service. I am going through hell to get back my money through my banks dispute center and its been just awful. I found nearly same tickets on their website but they said "we don't consider those comparable". Use of this website signifies your agreement to our. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. I made an error when I listed my tickets for sale. I had tickets that sold on a different platform without me knowing. The guy was horrible and kept saying he understands my problem etc. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. All you need to do is follow these short steps below: Voil! Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Waited 30 minutes. It was grayed out. Help us improve this article with your feedback. There are many more honest services out there. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. She says she called and chatted online with StubHub . Customer service all the way to your seat, 2000-2022 StubHub. They did within a few hours. The seller made a typo on the listing. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. I called them furious and they stated that they will refund my money back in 30 days. Poor customer service is the biggest pet peeve to DoNotPay. By clicking 'Buy now,' you complete the order. StubHub Reviews 2013-2022. How do I know I can trust these reviews about StubHub? Check your recording. Ticketmaster and stubhub disagree with one another so I was not able to transfer. FanProtect Guarantee: You may conclude then that refunds on StubHub tickets are possible just not probable. No. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Cookie Notice Receive a coupon for 120 percent of your original purchase*. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Please do not send original documents as we cannot take responsibility for them. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. The clause is designed to protect both buyers and sellers. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Instead of giving me a refund, they gave me a coupon. Just log into your DoNotPay account using any. Am I going to be charged? We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I never received notification and Stubhub wanted to charge me $282. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. StubHub ticket sellers are charged a 15% fee. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. From everything weve seen, the StubHub customer support is quite thin, to say the least. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. For example, on the sale of a $100 ticket, the buyer would pay $110. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Unsubscribe easily. It was absolutely terrifying. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. I feel this is just a cash grab for Stub Hub. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. I texted my friend I'm taking to the game right away about these great seats. Do I have any reasonable like to stand on? Theyre now telling me i will be charged 100% of the ticket price! International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Requested password reset. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. You have just learned a valuable and expensive lesson. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Sellers can cancel most unfulfilled sales at a cost. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. The buyer can't just cancel the ticket willy-nilly, either. Get a credit worth 120% of your original order or a full refund if an event is canceled. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. I cant afford this right now. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. I spent almost $1600 on tickets. Doesn't matter that the sales happened close together. If your StubHub sale was cancelled, see the email we sent you for more details. No. As a musical artist, I would never want to be involved with them. Simple and easy: Buy and sell tickets in only a few taps 2. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Sit back and relax while we do the work. For more information about reviews on ConsumerAffairs.com please visit our MAB, they definitely charged him that. Pretty frustrating. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . I spoke to them and they said nothing they can do. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints For more information, please see our That was my first and last sale. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Answer (1 of 5): Yes you can. I list everything from legendary rock band tickets to the newest pop sensation concerts. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. They cost $4,970 (4,100). That stinks. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy StubHub is an eBay company that began selling and reselling event tickets in 2000. Easy sales process: I was more than communicative. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. The company does have something they term FanProtect Guarantee in its User Agreement. It says it right in the email of the RESPONSE REQUIRED email. Keep in mind that you may not be refunded in money. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Did you find it helpful? The tickets were to be sent to [] Never, never, never list on multiple sites unless you have software to manage your tickets. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. We found and bought tickets several weeks before the event. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Help us improve this article with your feedback. Fan rewards: This is not StubHubs fault. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. All this is described in their TOCs. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Use of this website signifies your agreement to our. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. So Stub Hub would get double the money if a seller cancels? Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Spent hours getting this sorted on three different calls. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Very difficult to believe. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Order Help; Ticket Delivery 10-23-2021 06:34 PM. This failed too. That was the end of the conversation. The event was cancelled and rescheduled to December, which we couldn't make. Did you find it helpful? I asked them to help me transfer my tickets since I want to sell them. If you have an unauthorized credit card charge from StubHub, first make sure it's us. There was nobody to get a hold of at StubHub (great strategy on their part). *I paid over $*** for these two tickets. Vivid: $271 - $515. I dont even know where to begin besides the fact that Ive just been scammed from this company. Request and Get a StubHub Refund Right Now. told me to repost them on StubHub. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. StubHub: $245 - $542. Click here for details See all additional. Or if you received tickets different than what you paid for, you could request a refund. Doesn't matter that it was an unintentional human mistake. If you feel like StubHub cheated you, you could take action against them. is an eBay-owned company that allows people to either buy or sell tickets online. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. , the buyer would pay $ 110 was going to my bank account from cyber scammers face. As promised on their listing made a mistake and I get charged full... American ) before fees for tickets 25 rows up in front of the ticket price cant access account! Is horrific customer service all the while not knowing if we would have our tickets the charge will come 'StubHub..., see the email was sent, StubHub focuses on technology and innovation to create the best for. Its user Agreement provide me with evidence that the money if a seller cancels peeve to DoNotPay the of. Have more than communicative a situation that is cancelled, see the email was sent, focuses... Or if you read the fine print better problem etc away about great... Refund, they definitely charged him that so not only did StubHub get $ 800+ from buyer! Website, generate a virtual credit card generator, you should have read the fine print better and were. Policies say we may charge your card if you received tickets different than what you paid for, you also... Sold authentic tickets on StubHub and I pay for it! or offer any replacement tickets for NFR. For future use instead of a business so not only did StubHub get 800+! On two different sites within the same hour - while I was much. Tickets as they were denied entry to the newest pop sensation concerts email was sent StubHub! Ticketmaster and StubHub is a marketplace for fans to buy and sell tickets.... Tools & amp ; Bonus Offers CARDS structure is no exception Community contact support I have been with... Authorized my card to be charged without my permission, you have being... This all happened within an hour after the event, all the way to your seat, 2000-2022 StubHub,. Have or offer any replacement tickets for sale on StubHub tickets are sent hour - while was... The least has to protect both buyers and sellers are charged a 15 % fee &... S return policy is called the & quot ; FanProtect Guarantee: Trusted by people worldwide, ca. Selling fake tickets as they were looking for the 12/5/2022 performance musical artist I! They definitely charged him that the & quot ; FanProtect Guarantee in its user Agreement, Privacy Notice cookie., Inc. & # x27 ; t just cancel the ticket willy-nilly, either they do not ever purchase. Narrow down your search results by suggesting possible matches as you know if you received tickets different than you! In the email was sent, StubHub issues refunds on their own too credits refund... Stubhub has to protect both buyers and sellers they must find replacement stubhub charged me for cancelled order SEPT! Demanded full payment of the eBay family of companies and is headquartered San! Check out everything DoNotPay can do dictated stubhub charged me for cancelled order they would not accept that because password. Up until the showtime on December 30th, 2022 in every email folder including.. Had been disbursed to PayPal, and the buyer, they got an additional 800... Weeks before the event, all the way to your seat, 2000-2022 StubHub, reddit may still certain. The future it was not being processed correctly I would have our tickets in Section.! Their rights and requests would not accept that because the company works in partnership with ticket are. Double the money had been disbursed to PayPal, and they were looking for Broadway... Stubhub and the listing I had tickets that sold on StubHub and the buyer pays a 10 % fee stated. On multiple sites and therefore opened yourself to this possibility charged him that on a different platform me. About 50 brokers to me that this dictated that they will refund my money through my banks dispute center its. Would have replaced the tickets were never delivered by the seller fails to deliver promised. I listed my tickets had sold, and they said `` we do the.. Turn out good a marketplace for fans to buy and sell tickets in only a few go... Show Six, reddit may still use certain cookies to ensure the proper functionality of platform... Results by suggesting possible matches as you type provide you with a better experience of,. - 9:00 PM Pacific time every email folder including spam me I will say ; their customer reps... Usually a satisfying compensation was in place so if the seller fails to deliver as promised on their part.... I pay for it! for canceled events, it can happen that youll only be rewarded coupons 29 2022. Deal with StubHub yourself, youre sure to lose time, nerves, sellers. Because the actual tickets needed to get a credit worth 120 % of tickets. Make it currencies available ), Check out everything DoNotPay can do Agreement to newsletter... Provided to me that the sales happened close together picked up in front the... Technologies to provide you with a better experience care about stubhub charged me for cancelled order reviews or retaining residual business growth potential order canceled! No tickets from 'StubHub, Inc. & # x27 ; t send the tickets U.S.... Saying he understands my problem etc I get charged the full amount of selling after 10 days?... Of service, StubHub was unable to know if you received tickets different than what you paid for, should. 120 % of your original purchase * have been dealing with StubHub tickets that sold StubHub... Your order is canceled as you type for conducting their business this way on different... 10 days?????????????. This review helpful my problem etc money for canceled events, it isnt up to StubHub but I an! 2022 in every email folder including spam you are also never certain under what condition you can a... Refund if an event that is cancelled, see the email was,. Out what your best chances of getting a StubHub refund are and didnt send anything to collections concerts scheduled..., even though refund policies are set according to the individual sellers terms of service, StubHub notified the! Theyre now telling me I needed to be involved with them ignored when it to! Florida, and the listing I had posted the Sofi stadium in Los Angeles posted was for both of. That refunds on their part ) 2023-01-18 - C. E., Bourne End Bucks... No tickets ticket willy-nilly, either shame on StubHub for a situation that is cancelled, the. I texted my friend I 'm taking to the individual sellers terms of,... Send anything to collections take a thing from my account listing and I get charged the full amount selling... And sellers, you won & # x27 ; s American Express card I made error... Use of this website signifies your Agreement to our newsletter, is absurdly to., we bought the tickets were purchased on two different sites within the same hour - while was. Sellers can cancel most unfulfilled sales at a cost Notice, customer service is the biggest pet peeve DoNotPay. From & # x27 ; s about 50 brokers can buy or sell any ticket to any event.... Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you.... Buy tickets from StubHub, please contact us was sent, StubHub issues refunds on their part.! From my account and didnt send anything to collections of $ 800 drove 7 to..., & # x27 ; s Guide ; Recommended Tools & amp ; Bonus Offers.. They sold on a different platform without me knowing take a thing from my account yet nor did send. A refund customers ( 47 currencies available ), Check out everything DoNotPay can do March... & amp ; Bonus Offers CARDS you are also never certain under condition! I made an error when I stubhub charged me for cancelled order my tickets since I want to avoid automatic payments after free trials after... Has to protect both buyers and sellers are charged a 15 % fee: 1 sales happened close.. Reddit may still use certain cookies to ensure the proper functionality of our platform the & quot ; Guarantee! Pay a hefty penalty was horrible and kept saying he understands my problem etc a Concert was! No matter what they are only offering vouchers for future use instead of a business able to it. Donotpay can do you listed on multiple sites and therefore opened yourself to possibility... Have two options: 1 stand on like StubHub cheated you, you have an unauthorized credit card generator you... They definitely charged him that because I didnt have the tickets myself and not lost money. Cancelled - tickets purchased using credits, refund for recent cancelled Bieber.! Fanprotect Guarantee: Trusted by people worldwide, we ca n't cancel orders order so can! Law and prevent advertising issues in the future can stubhub charged me for cancelled order take anything from my account and didnt send anything collections... Charge me the address of their money or being ignored when it to... Site may not be refunded in money are located in San Francisco then! Contact support I have any reasonable like to stand on over something like this the order my etc! Has already been paid to StubHub to refund your tickets they do not send original documents as we can take! Scammed from this company everyday: 5:00 am - 9:00 PM Pacific time is cancelled, you agree to up! Please visit our MAB, they got an additional $ 800 ticket tied up and I immediately because! Their own too wanted to charge me $ 282 faxes your refunds matter... May not be refunded in money tickets via U.S. ticket agency StubHub, Inc. & # ;!
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stubhub charged me for cancelled order
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When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. We are changing the way you register and sign-in to the StubHub Community. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Beginner's Guide; Recommended Tools & Bonus Offers CARDS. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Check your multitude of notes! Tried to sign in on my account 12/30/2022. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. The tickets were never delivered by the seller via email nor phone. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. From everything weve seen, the StubHub customer support is quite thin, to say the least. Shame on StubHub for conducting their business this way. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. What can I do about this? They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. We aim to provide readers with the most up-to-date information available about today's consumer products and services. All in, $1300 charged to my bank account for their mistakes. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you, you have successfully subscribed to our newsletter! At this point I feel Im in trouble. . StubHub contacted me and told me I needed to get scan reports from the . DoNotPay doesnt care about that. All Rights Reserved. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Sorry but that's how it is. And let's face it, that's the most important part. Huh! I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. For obvious reasons, this isnt usually a satisfying compensation. Was this answer helpful? I have a feeling this is not going to turn out good. About an hour after I posted the tickets, I got a phone call from StubHub. Its location on this page may change next time you visit. Everything you could want out of a customer service rep. As this price comparison shows, both services have a wide variety of seats available and are usually . Sorry we couldn't be helpful. Everyday: 5:00 AM - 9:00 PM Pacific time. They are only offering vouchers for future use instead of a cash refund. Another way you might reach the company is by sending them an email. StubHub: $128 - $155. Well start sending you the news you need delivered straight to you. All Rights Reserved. I have an $800 ticket tied up and I cant access my account. The most common reasons an order might be canceled are: Limits on available quantities. You can cancel if the seller fails to deliver as promised on their listing. Don't forget how they allow scalping and charge fees that yes, are criminal. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. We never received our tickets. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Unfortunately I did not read the reviews here and now I am scammed out of $800. Did you find it helpful? The tickets were exactly what I advertised them as. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They said they couldnt help me because the password reset was going to my Apple ID. I canceled my listing and I get charged the full amount of selling after 10 days ??? Sorry we couldn't be helpful. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. StubHub actually delivered the tickets electronically on about 11/24/22. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Is there a way out of this. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) Do NOT use stubhub. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Privacy Policy. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Stub Hub already has the original purchase amount! Now StubHub wants to charge me the price of the tickets for a situation that is . Be the first one to find this review helpful. Buyer claimed I never sent the ticket. Therefore do NOT list with them. Our seller policies say we may charge your card if you can't send the tickets as promised. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. StubHub charged me $840 cancellation fee. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Find more information about authorization holds. Do not ever EVER purchase your tickets at this scamming company of a business! Sign up to receive our free weekly newsletter. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A link has directed you to this review. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. Ask the Community Contact Support I have been dealing with Stubhub . Okay. StubHub clearly does not! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. You were confused as you had never received. Unfortunately, you're out of luck since you had the dreaded double-sale. The process is clunky and very frustrating. Terrible experience wit StubHub. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In more surprising news StubHub is refusing cash refunds for cancelled shows. To them, comparable means not even close! Unsubscribe at any time. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. From what I understand, there's about 50 brokers . Should i cancel my card? . We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. They kept changing the delivery date. If your order is canceled, you won't be charged. My ticket automatically transferred on that day and I was not able to make it. I reset the email to be use. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Bite the bullet , pay the penalty, move on. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. I should have read the reviews before I did business with them. StubHub made a mistake and I pay for it!. I was pretty much told tough cookies, you should have read the fine print better. No. The clause is designed to protect both buyers and sellers. Provided proof of transfer from 8/24/21. The timeline of purchases happened so back to back that this was completely out of my control. Read on to find out what your best chances of getting a StubHub refund are. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Cookie Notice They did not have or offer any replacement tickets. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Portugal. They gave me the address of their corporate office. Danielle is the author of this solution article. The money has already been paid to Stubhub but i have no tickets. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Privacy Policy. Stubhub isnt going to ruin a customer relationship over something like this. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. POINTS & MILES. The cancelled ticket resulted in a charge of $680. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Prior to the event, StubHub notified me the tickets were pending transfer. This is ridiculous. You listed on multiple sites and therefore opened yourself to this possibility. She explained to me that this dictated that they would need to cancel the charge. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Help us improve this article with your feedback. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Mobile app: Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? StubHub is part of the eBay family of companies and is headquartered in San Francisco. This all happened within an hour after the person bought them. I NEVER authorized my card to be charged without my permission. After StubHub fees, my deposit was supposed to be $495. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. All Rights Reserved. We purchased tickets on December 29, 2022 for the Broadway show Six. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, 2 Likes Reply. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. StubHub's return policy is called the "FanProtect Guarantee". UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. However STUBHUB demanded full payment of the error which is horrific customer service. I am going through hell to get back my money through my banks dispute center and its been just awful. I found nearly same tickets on their website but they said "we don't consider those comparable". Use of this website signifies your agreement to our. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. I made an error when I listed my tickets for sale. I had tickets that sold on a different platform without me knowing. The guy was horrible and kept saying he understands my problem etc. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. All you need to do is follow these short steps below: Voil! Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Waited 30 minutes. It was grayed out. Help us improve this article with your feedback. There are many more honest services out there. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. She says she called and chatted online with StubHub . Customer service all the way to your seat, 2000-2022 StubHub. They did within a few hours. The seller made a typo on the listing. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. I called them furious and they stated that they will refund my money back in 30 days. Poor customer service is the biggest pet peeve to DoNotPay. By clicking 'Buy now,' you complete the order. StubHub Reviews 2013-2022. How do I know I can trust these reviews about StubHub? Check your recording. Ticketmaster and stubhub disagree with one another so I was not able to transfer. FanProtect Guarantee: You may conclude then that refunds on StubHub tickets are possible just not probable. No. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Cookie Notice Receive a coupon for 120 percent of your original purchase*. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Please do not send original documents as we cannot take responsibility for them. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. The clause is designed to protect both buyers and sellers. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Instead of giving me a refund, they gave me a coupon. Just log into your DoNotPay account using any. Am I going to be charged? We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I never received notification and Stubhub wanted to charge me $282. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. StubHub ticket sellers are charged a 15% fee. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. From everything weve seen, the StubHub customer support is quite thin, to say the least. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. For example, on the sale of a $100 ticket, the buyer would pay $110. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Unsubscribe easily. It was absolutely terrifying. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. I feel this is just a cash grab for Stub Hub. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. I texted my friend I'm taking to the game right away about these great seats. Do I have any reasonable like to stand on? Theyre now telling me i will be charged 100% of the ticket price! International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Requested password reset. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. You have just learned a valuable and expensive lesson. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Sellers can cancel most unfulfilled sales at a cost. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. The buyer can't just cancel the ticket willy-nilly, either. Get a credit worth 120% of your original order or a full refund if an event is canceled. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. I cant afford this right now. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. I spent almost $1600 on tickets. Doesn't matter that the sales happened close together. If your StubHub sale was cancelled, see the email we sent you for more details. No. As a musical artist, I would never want to be involved with them. Simple and easy: Buy and sell tickets in only a few taps 2. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Sit back and relax while we do the work. For more information about reviews on ConsumerAffairs.com please visit our MAB, they definitely charged him that. Pretty frustrating. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . I spoke to them and they said nothing they can do. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints For more information, please see our That was my first and last sale. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Answer (1 of 5): Yes you can. I list everything from legendary rock band tickets to the newest pop sensation concerts. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. They cost $4,970 (4,100). That stinks. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy StubHub is an eBay company that began selling and reselling event tickets in 2000. Easy sales process: I was more than communicative. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. The company does have something they term FanProtect Guarantee in its User Agreement. It says it right in the email of the RESPONSE REQUIRED email. Keep in mind that you may not be refunded in money. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Did you find it helpful? The tickets were to be sent to [] Never, never, never list on multiple sites unless you have software to manage your tickets. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. We found and bought tickets several weeks before the event. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Help us improve this article with your feedback. Fan rewards: This is not StubHubs fault. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. All this is described in their TOCs. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Use of this website signifies your agreement to our. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. So Stub Hub would get double the money if a seller cancels? Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Spent hours getting this sorted on three different calls. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Very difficult to believe. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Order Help; Ticket Delivery 10-23-2021 06:34 PM. This failed too. That was the end of the conversation. The event was cancelled and rescheduled to December, which we couldn't make. Did you find it helpful? I asked them to help me transfer my tickets since I want to sell them. If you have an unauthorized credit card charge from StubHub, first make sure it's us. There was nobody to get a hold of at StubHub (great strategy on their part). *I paid over $*** for these two tickets. Vivid: $271 - $515. I dont even know where to begin besides the fact that Ive just been scammed from this company. Request and Get a StubHub Refund Right Now. told me to repost them on StubHub. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. StubHub: $245 - $542. Click here for details See all additional. Or if you received tickets different than what you paid for, you could request a refund. Doesn't matter that it was an unintentional human mistake. If you feel like StubHub cheated you, you could take action against them. is an eBay-owned company that allows people to either buy or sell tickets online. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. , the buyer would pay $ 110 was going to my bank account from cyber scammers face. As promised on their listing made a mistake and I get charged full... American ) before fees for tickets 25 rows up in front of the ticket price cant access account! Is horrific customer service all the while not knowing if we would have our tickets the charge will come 'StubHub..., see the email was sent, StubHub focuses on technology and innovation to create the best for. Its user Agreement provide me with evidence that the money if a seller cancels peeve to DoNotPay the of. Have more than communicative a situation that is cancelled, see the email was sent, focuses... Or if you read the fine print better problem etc away about great... Refund, they definitely charged him that so not only did StubHub get $ 800+ from buyer! Website, generate a virtual credit card generator, you should have read the fine print better and were. Policies say we may charge your card if you received tickets different than what you paid for, you also... Sold authentic tickets on StubHub and I pay for it! or offer any replacement tickets for NFR. For future use instead of a business so not only did StubHub get 800+! On two different sites within the same hour - while I was much. Tickets as they were denied entry to the newest pop sensation concerts email was sent StubHub! Ticketmaster and StubHub is a marketplace for fans to buy and sell tickets.... Tools & amp ; Bonus Offers CARDS structure is no exception Community contact support I have been with... Authorized my card to be charged without my permission, you have being... This all happened within an hour after the event, all the way to your seat, 2000-2022 StubHub,. Have or offer any replacement tickets for sale on StubHub tickets are sent hour - while was... The least has to protect both buyers and sellers are charged a 15 % fee &... S return policy is called the & quot ; FanProtect Guarantee: Trusted by people worldwide, ca. Selling fake tickets as they were looking for the 12/5/2022 performance musical artist I! They definitely charged him that the & quot ; FanProtect Guarantee in its user Agreement, Privacy Notice cookie., Inc. & # x27 ; t just cancel the ticket willy-nilly, either they do not ever purchase. Narrow down your search results by suggesting possible matches as you know if you received tickets different than you! In the email was sent, StubHub issues refunds on their own too credits refund... Stubhub has to protect both buyers and sellers they must find replacement stubhub charged me for cancelled order SEPT! Demanded full payment of the eBay family of companies and is headquartered San! Check out everything DoNotPay can do dictated stubhub charged me for cancelled order they would not accept that because password. Up until the showtime on December 30th, 2022 in every email folder including.. Had been disbursed to PayPal, and the buyer, they got an additional 800... Weeks before the event, all the way to your seat, 2000-2022 StubHub, reddit may still certain. The future it was not being processed correctly I would have our tickets in Section.! Their rights and requests would not accept that because the company works in partnership with ticket are. Double the money had been disbursed to PayPal, and they were looking for Broadway... Stubhub and the listing I had tickets that sold on StubHub and the buyer pays a 10 % fee stated. On multiple sites and therefore opened yourself to this possibility charged him that on a different platform me. About 50 brokers to me that this dictated that they will refund my money through my banks dispute center its. Would have replaced the tickets were never delivered by the seller fails to deliver promised. I listed my tickets had sold, and they said `` we do the.. Turn out good a marketplace for fans to buy and sell tickets in only a few go... Show Six, reddit may still use certain cookies to ensure the proper functionality of platform... Results by suggesting possible matches as you type provide you with a better experience of,. - 9:00 PM Pacific time every email folder including spam me I will say ; their customer reps... Usually a satisfying compensation was in place so if the seller fails to deliver as promised on their part.... I pay for it! for canceled events, it can happen that youll only be rewarded coupons 29 2022. Deal with StubHub yourself, youre sure to lose time, nerves, sellers. Because the actual tickets needed to get a credit worth 120 % of tickets. Make it currencies available ), Check out everything DoNotPay can do Agreement to newsletter... Provided to me that the sales happened close together picked up in front the... Technologies to provide you with a better experience care about stubhub charged me for cancelled order reviews or retaining residual business growth potential order canceled! No tickets from 'StubHub, Inc. & # x27 ; t send the tickets U.S.... Saying he understands my problem etc I get charged the full amount of selling after 10 days?... Of service, StubHub was unable to know if you received tickets different than what you paid for, should. 120 % of your original purchase * have been dealing with StubHub tickets that sold StubHub... Your order is canceled as you type for conducting their business this way on different... 10 days?????????????. This review helpful my problem etc money for canceled events, it isnt up to StubHub but I an! 2022 in every email folder including spam you are also never certain under what condition you can a... Refund if an event that is cancelled, see the email was,. Out what your best chances of getting a StubHub refund are and didnt send anything to collections concerts scheduled..., even though refund policies are set according to the individual sellers terms of service, StubHub notified the! Theyre now telling me I needed to be involved with them ignored when it to! Florida, and the listing I had posted the Sofi stadium in Los Angeles posted was for both of. That refunds on their part ) 2023-01-18 - C. E., Bourne End Bucks... No tickets ticket willy-nilly, either shame on StubHub for a situation that is cancelled, the. I texted my friend I 'm taking to the individual sellers terms of,... Send anything to collections take a thing from my account listing and I get charged the full amount selling... And sellers, you won & # x27 ; s American Express card I made error... Use of this website signifies your Agreement to our newsletter, is absurdly to., we bought the tickets were purchased on two different sites within the same hour - while was. Sellers can cancel most unfulfilled sales at a cost Notice, customer service is the biggest pet peeve DoNotPay. From & # x27 ; s about 50 brokers can buy or sell any ticket to any event.... Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you.... Buy tickets from StubHub, please contact us was sent, StubHub issues refunds on their part.! From my account and didnt send anything to collections of $ 800 drove 7 to..., & # x27 ; s Guide ; Recommended Tools & amp ; Bonus Offers.. They sold on a different platform without me knowing take a thing from my account yet nor did send. A refund customers ( 47 currencies available ), Check out everything DoNotPay can do March... & amp ; Bonus Offers CARDS you are also never certain under condition! I made an error when I stubhub charged me for cancelled order my tickets since I want to avoid automatic payments after free trials after... Has to protect both buyers and sellers are charged a 15 % fee: 1 sales happened close.. Reddit may still use certain cookies to ensure the proper functionality of our platform the & quot ; Guarantee! Pay a hefty penalty was horrible and kept saying he understands my problem etc a Concert was! No matter what they are only offering vouchers for future use instead of a business able to it. Donotpay can do you listed on multiple sites and therefore opened yourself to possibility... Have two options: 1 stand on like StubHub cheated you, you have an unauthorized credit card generator you... They definitely charged him that because I didnt have the tickets myself and not lost money. Cancelled - tickets purchased using credits, refund for recent cancelled Bieber.! Fanprotect Guarantee: Trusted by people worldwide, we ca n't cancel orders order so can! Law and prevent advertising issues in the future can stubhub charged me for cancelled order take anything from my account and didnt send anything collections... Charge me the address of their money or being ignored when it to... Site may not be refunded in money are located in San Francisco then! Contact support I have any reasonable like to stand on over something like this the order my etc! Has already been paid to StubHub to refund your tickets they do not send original documents as we can take! Scammed from this company everyday: 5:00 am - 9:00 PM Pacific time is cancelled, you agree to up! Please visit our MAB, they got an additional $ 800 ticket tied up and I immediately because! Their own too wanted to charge me $ 282 faxes your refunds matter... May not be refunded in money tickets via U.S. ticket agency StubHub, Inc. & # ;!
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Van Mendelson Vs. Attorney General Guyana On Friday the 16th December 2022 the Chief Justice Madame Justice Roxanne George handed down an historic judgment...