AUTHORIZING US TO DISCUSS YOUR ACCOUNT INFORMATION WITH THIS ATTORNEY OR OTHER PERSON. There are no toll charges associated with any TracFone California Lifeline service. TracFone will provide free access to the California Relay Service via the 711 abbreviated dialing code to California Lifeline participants. Instead, you can simply apply for SafeLink's services and hope for the best. MOBILE IDENTITY PROTECTION, https://www.tfwunlockpolicy.com/wps/portal/home/. For Customers with non-Apple devices: SafeLink will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: (a) If the SafeLink device was activated with SafeLink Service prior to November 23, 2021, then the device must have been active on SafeLink Service for no fewer than twelve (12) months with Service Plans redeemed in no fewer than twelve (12) months. As a SafeLink customer, you are required to annually verify your eligibility in the SafeLink Program every year (not including your enrollment year). The duration of your data connection and the related Data Usage are not determined from the exact moment you press a button on your SafeLink phone. No representation or warranty, express or implied, is made regarding the number of minutes available for calls to a particular country or, after having placed a call, the remaining number of minutes available for calls to any particular country. Households may be eligible for ACP if they are qualified for Lifeline, free or reduced-price school lunches or breakfasts, a Pell Grant, or have income less than or equal to 200% of the Federal Poverty Guidelines. For any transaction that is not eligible for reimbursement from the Lifeline fund, SafeLink will use its own funds to credit the service connection charge. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from SafeLink for any remaining used or unused subscription time. The Phone has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancel-bots or damage caused by the connection to other products not recommended for interconnection by SafeLink. Other than for purposes of porting your telephone number to another provider, you have no ownership or other rights over the telephone number provided. Examples of unauthorized uses include, without limitation, the automated text or picture messaging to another mobile device or e-mail address; or messaging for commercial purposes. You understand that your use of such third party apps is subject to the third partys terms and conditions and policies, including its privacy policy. Hearing, Visual or Speech Impaired Accommodations. "Usage" includes any of the following: making a call; answering a call from someone other than SafeLink; sending a text message; using data services; retrieving your pending minutes by pressing 555; completing the annual recertification process; purchasing airtime or data; or otherwise informing SafeLink that you wish to continue participating in the SafeLink Program by contacting our Customer Care Department at 1-800-723-3546. Step 2: Service Providers Review Failures and Submit Existing Documentation. Store Purchases.If you purchase a SafeLink Phone from a retailer or wireless dealer (and not from SafeLink directly either by phone or online), your Phone purchase is subject to that retailer's return policy. Please note that SafeLink does not participate in Premium SMS services or campaigns. (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. Data Services are not available in certain areas. As noted above, there are no toll charges associated with any TracFone California Lifeline service. IF YOU HAVE PROVIDED THIS INFORMATION AND WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 60 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION. ACP service is non-transferable and is limited to one discount per household. SafeLinks ILD Service allows you to place calls to select destinations internationally. Service End Date: Your Service End Date (Service End Date) is the last day of your Service period.When you refill Services on your phone, your Service End Date will be reset to the number of Service Days on your refilled plan or service card. For assistance or more information about your SafeLink Product or Service, please contact SafeLink Customer Care at 1-800-723-3546. These remedies are the Purchasers exclusive remedies for breach of warranty. The National Verifier will utilize data from program databases and subscribers' records to make eligibility determinations. You also agree that your SafeLink Phone will not be used for any other purpose that is not allowed by this agreement, or that is illegal. Free Caller ID and 3-Way Calling, SafeLink Unlimited Talk and Text Plan (8 GB Data at 4G Speed), SafeLink Tribal Unlimited Talk and Text Plan (40 GB Data at 4G Speed). . Residents of Tribal Lands are eligible for additional Lifeline discounts. Minutes, texts, data and Service days do not have cash value and do not accumulate. If You Don't Respond on Time d. The Phone serial number plate or the enhancement data code has been removed, defaced or altered. If there is no wireless coverage, your call to 911 may not go though and You should dial 911 from the nearest landline phone. ), riot, strike, war, terrorism or government orders or acts; (k) unauthorized access or changes to your account or device; or (l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds . Unless you are using Wi-Fi, any data you access by using your SafeLink phone will count against your data balance ("Data Usage"). No warranty of any kind, either express or implied, including, but not limited to, warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content accessed when using Data Services. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. If SafeLink determines during its re-certification drive, or at any other time, that you no longer qualify for the SafeLink Program, you will immediately be deemed ineligible to participate in the SafeLink Program, de-enrolled, and will no longer receive your Lifeline benefit. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. The ways to contact customer service are mentioned below -. 7. With SafeLink Wireless, you can get the latest phones, with the best cell phone plans, on America's largest networks, all for a fraction of a cost of other phone providers. Current income statement from an employer or paycheck stub. Calls will not be limited to local calling areas and there will be no toll charges. The limited warranty extends only to the original purchaser ("Purchaser") of the Product and is not assignable or transferable to any subsequent end-user. Smartphones: Smartphones have separate buckets of units for voice calls and data usage. If a device has physical or liquid damage, it cannot be returned and a credit will not be issued. SafeLink does not guarantee coverage or service availability. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. USAC implemented the NV in phases. A reconditioned SafeLink Phone also has a one (1) year limited warranty provided by SafeLink and all SafeLink accessories have a ninety (90) day limited warranty against defects in materials and workmanship under normal use by the purchaser. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. In addition to Data Usage which counts against your data balance, there will be additional charges each time you purchase content to download online ("Content Charge") unless the content being download is free. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation. Free Caller ID and 3-Way Calling USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. You will be redirected to your state's Lifeline online application form. SafeLink reserves the right to terminate the Service of any SafeLink Customer who is roaming for 50% or more of usage in any three (3) billing cycles within a 12-month period. Unlimited Talk, Text and Data Plans:SafeLink offers two Unlimited Plans which include a fixed amount of high speed data for each 30-day plan cycle at an additional cost to the consumer. Lifeline Support Center. You must notify us of any disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges. All ACP packages offered by SafeLink are free. 3. As such, always be prepared to report your precise location to emergency responders. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLinks regular rates, terms, and conditions. Your Phone has shipped. TracFone will not market Lifeline service in other languages. The allocation is recognized by the Purchaser and is reflected in the purchase price. SafeLink neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement. Upon enrollment in the SafeLink Program, you will be qualified to participate for up to one (1) year. APN Settings More Legal, Privacy Policy Airtime Rates, Usage and Included Monthly Minutes. 22. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. Unlocking Policy for Deployed Military Personnel. All SafeLink plans supported by the California Lifeline program will provide at least 500 minutes or at least 1,000 minutes, depending on the amount of Lifeline support. What is the Affordable Connectivity Program? Upon enrollment in the SafeLink Program, you may have the option of using your own phone (Bring Your Own Phone or BYOP) or purchasing a SafeLink Phone. SafeLink ILD Service excludes calls to certain high-cost wireless, landline, non-geographic and premium numbers. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. This Agreement constitutes the entire Agreement between You and TracFone Wireless, Inc. with respect to any SafeLink Product and/or Service. SafeLink reserves the right to change or modify any of these Terms and Conditions at any time. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term.
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AUTHORIZING US TO DISCUSS YOUR ACCOUNT INFORMATION WITH THIS ATTORNEY OR OTHER PERSON. There are no toll charges associated with any TracFone California Lifeline service. TracFone will provide free access to the California Relay Service via the 711 abbreviated dialing code to California Lifeline participants. Instead, you can simply apply for SafeLink's services and hope for the best. MOBILE IDENTITY PROTECTION, https://www.tfwunlockpolicy.com/wps/portal/home/. For Customers with non-Apple devices: SafeLink will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: (a) If the SafeLink device was activated with SafeLink Service prior to November 23, 2021, then the device must have been active on SafeLink Service for no fewer than twelve (12) months with Service Plans redeemed in no fewer than twelve (12) months. As a SafeLink customer, you are required to annually verify your eligibility in the SafeLink Program every year (not including your enrollment year). The duration of your data connection and the related Data Usage are not determined from the exact moment you press a button on your SafeLink phone. No representation or warranty, express or implied, is made regarding the number of minutes available for calls to a particular country or, after having placed a call, the remaining number of minutes available for calls to any particular country. Households may be eligible for ACP if they are qualified for Lifeline, free or reduced-price school lunches or breakfasts, a Pell Grant, or have income less than or equal to 200% of the Federal Poverty Guidelines. For any transaction that is not eligible for reimbursement from the Lifeline fund, SafeLink will use its own funds to credit the service connection charge. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from SafeLink for any remaining used or unused subscription time. The Phone has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancel-bots or damage caused by the connection to other products not recommended for interconnection by SafeLink. Other than for purposes of porting your telephone number to another provider, you have no ownership or other rights over the telephone number provided. Examples of unauthorized uses include, without limitation, the automated text or picture messaging to another mobile device or e-mail address; or messaging for commercial purposes. You understand that your use of such third party apps is subject to the third partys terms and conditions and policies, including its privacy policy. Hearing, Visual or Speech Impaired Accommodations. "Usage" includes any of the following: making a call; answering a call from someone other than SafeLink; sending a text message; using data services; retrieving your pending minutes by pressing 555; completing the annual recertification process; purchasing airtime or data; or otherwise informing SafeLink that you wish to continue participating in the SafeLink Program by contacting our Customer Care Department at 1-800-723-3546. Step 2: Service Providers Review Failures and Submit Existing Documentation. Store Purchases.If you purchase a SafeLink Phone from a retailer or wireless dealer (and not from SafeLink directly either by phone or online), your Phone purchase is subject to that retailer's return policy. Please note that SafeLink does not participate in Premium SMS services or campaigns. (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. Data Services are not available in certain areas. As noted above, there are no toll charges associated with any TracFone California Lifeline service. IF YOU HAVE PROVIDED THIS INFORMATION AND WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 60 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION. ACP service is non-transferable and is limited to one discount per household. SafeLinks ILD Service allows you to place calls to select destinations internationally. Service End Date: Your Service End Date (Service End Date) is the last day of your Service period.When you refill Services on your phone, your Service End Date will be reset to the number of Service Days on your refilled plan or service card. For assistance or more information about your SafeLink Product or Service, please contact SafeLink Customer Care at 1-800-723-3546. These remedies are the Purchasers exclusive remedies for breach of warranty. The National Verifier will utilize data from program databases and subscribers' records to make eligibility determinations. You also agree that your SafeLink Phone will not be used for any other purpose that is not allowed by this agreement, or that is illegal. Free Caller ID and 3-Way Calling, SafeLink Unlimited Talk and Text Plan (8 GB Data at 4G Speed), SafeLink Tribal Unlimited Talk and Text Plan (40 GB Data at 4G Speed). . Residents of Tribal Lands are eligible for additional Lifeline discounts. Minutes, texts, data and Service days do not have cash value and do not accumulate. If You Don't Respond on Time d. The Phone serial number plate or the enhancement data code has been removed, defaced or altered. If there is no wireless coverage, your call to 911 may not go though and You should dial 911 from the nearest landline phone. ), riot, strike, war, terrorism or government orders or acts; (k) unauthorized access or changes to your account or device; or (l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds . Unless you are using Wi-Fi, any data you access by using your SafeLink phone will count against your data balance ("Data Usage"). No warranty of any kind, either express or implied, including, but not limited to, warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content accessed when using Data Services. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. If SafeLink determines during its re-certification drive, or at any other time, that you no longer qualify for the SafeLink Program, you will immediately be deemed ineligible to participate in the SafeLink Program, de-enrolled, and will no longer receive your Lifeline benefit. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. The ways to contact customer service are mentioned below -. 7. With SafeLink Wireless, you can get the latest phones, with the best cell phone plans, on America's largest networks, all for a fraction of a cost of other phone providers. Current income statement from an employer or paycheck stub. Calls will not be limited to local calling areas and there will be no toll charges. The limited warranty extends only to the original purchaser ("Purchaser") of the Product and is not assignable or transferable to any subsequent end-user. Smartphones: Smartphones have separate buckets of units for voice calls and data usage. If a device has physical or liquid damage, it cannot be returned and a credit will not be issued. SafeLink does not guarantee coverage or service availability. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. USAC implemented the NV in phases. A reconditioned SafeLink Phone also has a one (1) year limited warranty provided by SafeLink and all SafeLink accessories have a ninety (90) day limited warranty against defects in materials and workmanship under normal use by the purchaser. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. In addition to Data Usage which counts against your data balance, there will be additional charges each time you purchase content to download online ("Content Charge") unless the content being download is free. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation. Free Caller ID and 3-Way Calling USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. You will be redirected to your state's Lifeline online application form. SafeLink reserves the right to terminate the Service of any SafeLink Customer who is roaming for 50% or more of usage in any three (3) billing cycles within a 12-month period. Unlimited Talk, Text and Data Plans:SafeLink offers two Unlimited Plans which include a fixed amount of high speed data for each 30-day plan cycle at an additional cost to the consumer. Lifeline Support Center. You must notify us of any disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges. All ACP packages offered by SafeLink are free. 3. As such, always be prepared to report your precise location to emergency responders. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLinks regular rates, terms, and conditions. Your Phone has shipped. TracFone will not market Lifeline service in other languages. The allocation is recognized by the Purchaser and is reflected in the purchase price. SafeLink neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement. Upon enrollment in the SafeLink Program, you will be qualified to participate for up to one (1) year. APN Settings More Legal, Privacy Policy Airtime Rates, Usage and Included Monthly Minutes. 22. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. Unlocking Policy for Deployed Military Personnel. All SafeLink plans supported by the California Lifeline program will provide at least 500 minutes or at least 1,000 minutes, depending on the amount of Lifeline support. What is the Affordable Connectivity Program? Upon enrollment in the SafeLink Program, you may have the option of using your own phone (Bring Your Own Phone or BYOP) or purchasing a SafeLink Phone. SafeLink ILD Service excludes calls to certain high-cost wireless, landline, non-geographic and premium numbers. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. This Agreement constitutes the entire Agreement between You and TracFone Wireless, Inc. with respect to any SafeLink Product and/or Service. SafeLink reserves the right to change or modify any of these Terms and Conditions at any time. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term.
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