Wow,this agent is sure a winner.and he comes from a award winning agency? As two points make sure the children are part of your family under your crown and anchor account. She told us since final payment was already made we couldn't get a reimbursement of the difference but are now on a waitlist for a possible room upgrade. CC Help Jenn You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. 5280mom, September 17, 2017 in Royal Caribbean International. Sales flyer is here: http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf. I agree with the other posters. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. that`s strange they would close at 3pm et, i think it was 10pm et or midnight et when rci call center had closed i think your ta is giving you a line of bs. If your bid was accepted Royal Caribbean will charge the amount of the bid to the card that you used to make the bid with. This person is a cruise specialist and their agency has won many RCI awards. This is a blind stateroom upgrade bidding program, where close to your sail date you can let Royal Caribbean know how much you would be willing to pay if an upgrade situation presented itself. I just saved $100 on a cruise I booked for November 2020. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. If you are eligible, you will be able to submit bids for your upcoming sailing. LauraS I'm glad I saw this topic. If you booked with a travel agent, you have to go through your travel agent to contact Royal Caribbean to upgrade you. Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". You cannot paste images directly. So, if I had waiting until morning, it would have been gone gone gone! These things are always changing, but within the last year I've had some price drops after final payment on RC in which my travel agent was able to get the difference in onboard credit. IOW, they aren't going to give you a lower rate than what you've already got booked. If the price was listed in the weekly sales flyer, then it could be restricted to new bookings. I did find that email address earlier in a search. Its On the Carnival Liberty right now. If it's related to cruising, it belongs here! Is that the new policy, and if so does anybody know when it changed? I just looked at the link you provided, and it doesn't appear that its listed on the sales flyer- cruise isn't until November. Starting to get really excited now. I found a Grand Suite on Royal's website that was only 50 bucks more per person than what I paid for our Junior Suite on the Oasis. I'm split in continuing to look. Sorry to all the good ones out there. Cruisers' Choice Awards! Pasted as rich text. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, Melbourne Fl, Originally Cambridgeshire UK, The Villages FL(previously SoFla, NYC, NJ, No.Virginia, Israel, Cuba, Uruguay, NJ, Fort Lauderdale). He first came back and told me it would be several hundred dollars more. Someone at Royal must have mistakenly hit the refund button. This was after final payment. I was waiting until 2 weeks out (which was yesterday) as it seemed that was the right timeframe. Sounds like he's just LAZY!! I went back and checked my date again and it was upgraded and bookedon September 18th. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. I politely declined because it just seems like price gouging to me to expect me to pay close to $1000 more to upgrade when someone booking new only has to pay $88 more than the price of my. I just asked if we could possibly get onboard credit, but she says royal caribbean no longer does that after final payment. (Actually more than that, but only 3X have I contacted my travel agent to complete the upgrade). My fault. Cruisingboyo, August 5, 2009 in Royal Caribbean International. I know that doesn't seem logical at all. Press question mark to learn the rest of the keyboard shortcuts. Royal Caribbean International Paid Upgrade after Final Payment? Back in October my boyfriend contacted our travel agent after seeing that the price of the cruise went down. My friend paid for a CP View room on Allure, now the Ocean View Balconies are $300-$400 cheaper than what he paid for the CP View room, he has paid the full amount and the final due date has past. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Some extra perks would be nice but oh well. Would appreciate guidance from the experts! Of course I would have rather had the cash but having hundreds of dollars of OBC to cover gratuities and whatever else was nice. Any deals on atm with black Friday for compatible mobiles? There was a balcony guarantee (X) available. Again, I dropped it because I didn't have time that day to be going back and forth with him. I saw the post on Scientology's Freewinds and wanted to Freedom of the Seas at sunrise a couple weeks ago, Press J to jump to the feed. :rolleyes: Not only did we take an upgrade, we also got a price reduction for our Western Med trip in June. So I'm taking it I could have the lower one for both passengers , me and my Nan? They were happy to make that switch for me. Thank you as always for your wealth of knowledge. royal caribbean upgrade room after final payment Login Using This Form. Forum Jump. ?can't you go up the ranks to a manager at the agency?? Just happy to be cruising in a better room than I expected to be. Urghthat is frustrating to hear. No brainer decision for us, much better room and cash refund! A few weeks out some Suites came up anyway long story short we were told that we would have to cancel and rebook, not an issue but we would loose the total money and would then have to,pay for the suite in full. Travel agents log into the same database as the PVP's so. It was not, but I said that was fine, the cabin qualified for military. If I wake up tomorrow morning and the price is the same, does that mean the deal is over and I should be able to upgrade at the online price? Any reccomendations for SD training in WA? That was incorrect so I sent him a screen shot. Upload or insert images from URL. Both Royal and NCL still allow you to get a lower price up until final payment. Do we have the option to upgrade to a grand suite and connecting balcony? I don't understand. I even asked to speak with a superior and they said the same thing. I checked yesterday, it was still showing available. Create an account to follow your favorite communities and start taking part in conversations. You can go to Guest Services to speak with them immediately upon boarding but I would not bet on this being an option at all. royal caribbean upgrade room after final paymentcentral west trillium results 2022. street food market in delhi. I wouldn't give up, you should be able to upgrade. Good luck. By reney313, November 12, 2012in Royal Caribbean International Prev 1 2. By I was checking my credit card statements today and I indeed got a refund of $231 to my credit card from Royal Caribbean as was stated to me on the phone. Nope. I politely declined because it just seems like price gouging to me to expect me to pay close to $1000 more to upgrade when someone booking new only has to pay $88 more than the price of my current cabin category. I asked her many there was left for this sailing and it's 30+.. She told me to keep ringing up even until the week before we go as they will go cheaper. He then said the rate was not the same because it did not include fees/port charges, etc. This morning there was another price drop and it's not listed on the GGG flyer so I thought I was all set. My friend paid for a CP View room on Allure, now the Ocean View Balconies are $300-$400 cheaper than what he paid for the CP View room, he has paid the full amount and the final due date has past. Don't have a clue about their checks and balances when that happens (apparently they are not so good I think someone else just reported getting a refund after final payment date) Anyway good for you, You will be able to leave a comment after signing in, By 2023 Cruisers' Choice Awards! I have honestly never tried for an upgrade before but I read a lot of threads on here and I've never seen that rule. How would i find out which ones are obstructed view on Oasis? (Actually more than that, but only 3X have I contacted my travel agent to complete the upgrade). Bear in mind, Ocean View Balcony cabins on some ships include obstructed balconies, with a limited or partially blocked view. Those ARE restricted to new bookings. Also I'm starting to learn the value of a travel agent but it's too late for this cruise! The cruise market appears to be different from pre-covid. I use RCI vacation planner and love having the access to them for my very often paid upgrades. I contacted him Saturday and he confirmed this time he could get that rate and would send an updated invoice/confirmation. Granted it isn't a huge savings but I'll take it. You will lose it since you are past final payment date. I asked why. There might have been something more I am not aware, but considering the excuses provided, I think it is the TA. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. January 27, 2006. Your link has been automatically embedded. Told when we were on board and met a few people that they did the same thing (around the same time we were looking) only had to pay the difference from Balcony to Suite. I'm sorry that it sounds like you've missed out some great opportunities regarding your cabin upgrade. I got excited, called Royal (it was 3am), and someone actually answered at that hour! Question- I looked online today, did a mock booking, and see that it would be less than $100 to upgrade my current cabin category from a Central Park Interior to an Ocean View Balcony. :D. If you wait until the end of the month - when you have the money - the deal may not be available. I just wanted some advice to see if what he is telling me is true. I'll keep an eye out and try again. I'll give them a call when I have the money in my bank. I just don't like excuses that aren't true. 20102023Regal Sea Media LLC. We sail on November 23rd. He then came back and said he could not get the rate. It's past my final payment, since our cruise is December 8. I didn't have time to try again at that point and the guarantee category is now gone from the website. Is this true? The most recent time was Saturday. Correct on both questions. However, my final payment wasn't/isn't paid yet. I checked yesterday, it was still showing available. I am happy with my original cabin location. Ended up calling the C&A line instead and got it done. $140 on one reservation and $300 more on the other reservation so both would be paid upgrades. By As for the dining - since you booked one of the cruises yourself, use that one as your main reservation. Once again cruise critic helps out. His TA is t. Just thought I would come back andupdate for those asking. You get whatever they are offering at the time you re-price your booking. I am happy with my original cabin location. Is that the new policy, and if so does anybody know when it changed? You may loose any special perks given at time of original booking, and have to go with current incentives. (Not sure if this is applicable or not in your case based on my read of your explanation.). I had the same issue two years ago. The second time was not a "new booking only sale" and was for a guarantee. Posted on November 5, 2022 by {post_author_posts_link} November 5, 2022 by {post_author_posts_link} Most reps on the main line have no clue. UPGRADE YOUR STATEROOM IN A FEW SIMPLE STEPS Introducing RoyalUp a new bid-based stateroom upgrade program. I would be REALLY upset if you actually got the refund. I just wanted some advice to see if what he is telling me is true. His TA is telling him he cannot upgrade as final payment has been made. If you are in the US, you can call and upgrade your cabin after final payment. Your only option is if a higher category cabin is available at the same price or lower, you can upgrade ( no OBC or refund if the new price is under your old price). Sorry to all the good ones out there. http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. As we come from Australia we spoil ourselves. I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. By She seemed to get what I was saying, she was saying that it would reprice at current rates, which I was fine with (expecting), but that because it would get rid of existing promotions and apply all new promotions it couldn't be done after final payment. I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). Our sail date is in 13 days. I'm disappointed the customer service agentwas incorrect on the phone, but at the same time when I initially called for the upgrade I didn't figure I would see the refund. Then just days before the Liberty of the Seas set sail, the cruise line accepted their $4,200 RoyalUp bid. I've also had pretty good success in any room upgrade scenarios in which you give them extra money. The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. Bim1, October 1, 2014 in Royal Caribbean International. You will be able to leave a comment after signing in, By Started August 27, 2021, By We would have to check if there still is a price difference at this point, but are there any benefits after final payment has been made? You're correct about after final payment. I'm wondering if his excuse this time (too late to upgrade) is his way of telling me not to keep looking and asking again. Powered by Invision Community. I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. Your booking number would stay the same as you are just doing a reprice so nothing in the cruise planner (CP) will be affected. Powered by Invision Community. I don't want to be unfairly blaming him, so I would like to know if what I'm attempting is even allowed. Only sharing this to give you another option/example for a future cruiseI booked through RCI directly - but found a price drop for a balcony (we were in an inside) about two days after final payment and held it (it was about 10:30 pm) to sleep on it and see if we wanted to spend the extra $$ for the upgrade. I didn't get too worried yet as I thought maybe as a TA he had "reserved" somehow the rate over the weekend and just needed to make it final today. Paste as plain text instead, If we did this-are kids able to have any of the suite benefits if accompanied by parents? Just like a Royal Caribbean adventure, the possibilities are endless. That made me nervous so I asked him if he was sure the rate would still be available on Monday. Thanks everyone! You don't treat your customer this way and expect to stay in business. Paste as plain text instead, Display as a link instead, His current room is now $700 cheaper than what he paid so he is not a happy man. CC Help Jenn I thought RCCL was open on weekends but maybe shorter hours. Powered by Invision Community. Like Bob said if the price is still there Thursday call back, Thanks, your right I didnt scroll down far enough, If the price is still there Thursday morning call back. Once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable. Either way, I'll take care of the rest of the needs (there aren't many) from here on out and if another opportunity comes up, I'll ask for a 3 way conference. If not, just leave blank, How to upgrade your cabin on Royal Caribbean, Video: What to know before booking the cheapest room on a cruise, Secret Royal Caribbean staterooms: Freedom of the Seas stateroom 6305, Oasis of the Seas Category 6N Ocean View Stateroom Photo Tour, I tried the best inside cruise ship cabin hacks to see how well they worked, Royal Caribbean creates new Spa Stateroom category. In just a few simple steps, you could score a fantastic upgrade, from Ocean View and Balcony staterooms to the most expansive suites at sea. CC Help Jenn You could try to call back and speak to a different agent. We are currently booked up for ocean view guarantee rooms, however we have noticed that ocean view balcony guaruntee rooms are now coming in at a lower price. You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. If you've already made the final payment (generally 60 to 90 days before your sail date), you're likely out of luck. No need to wait for a TA to be open or wait for a TA to contact RCL on your behalf. I was worried they wouldnt even let me change since the room was cheaper. Obviously, I will be happy in the rooms we originally booked. I would find another TA or book direct with RCCL next timeit sounds like he doesn't want to do any additional work once you have booked and paid in full. By 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final payment. I wasn't expecting it, but it showed up about 6 days later on Sept 24th and we were definitely after final payment since this is a thanksgiving cruise. Just rang them up to confirm. RCI reservations takes call 24/7. I found a great rate and jumped on it, I'm glad I did. Started August 27, 2021, By Well, the good thing is my dad understood. Balance is reading 0.00 even though amount paid is more than package price. Royal Caribbean has introduced a new way to upgrade rooms with its Royal Up program. I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. If you are eligible, you'll be able to submit bids for your upcoming sailing. Started August 27, 2021, By royal caribbean upgrade room after final payment. Today a sale price came out and I can get an Owners Suite for $4.00 cheaper. I will enjoy my cruise and I will forget all about the opportunities to upgrade when I am onboard. You will be able to leave a comment after signing in, By . Sail during low-demand. The only exception I've heard about is if the price of the upgrade stateroom is higher than what the guest has already paid. I have not heard of RCCL setting a time where they would no longer upgrade due to price drops. I feel like I am annoying my agent. Royal Caribbean calls its program "RoyalUp." The category of cabins included a Royal Suite, Owner's Suite (2-bedroom), Owner's Suite (1-bedroom), Grand Suite, Junior Suite, Ocean View Suite, or a slightly larger balcony cabin. You have confirmed that generally this should have been available. She took my payment and upgraded us on the spot! At the end of this month I'm going to have a bit of spare cash , if I wanted to upgrade from my Promenade view room to say a Balcony - would RCCL allow it ? Offers are based on two occupants per stateroom - only the first and second guest will be charged. And now I don't have to worry that I would always want a balcony (I have never had one in my 13 previous cruises!). Your offer can be accepted anytime from the moment it is submitted up until 2 days prior to voyage departure. But, I had thought the same when he called me to tell me they were closed (it was 3PM ET at the time). Thanks all! For example, in one case I had booked a 7 day in an inside room and prices had dropped so far at one point that a balcony cabin would cost a total of $3 more. I have sent an email this morning. You can upgrade anytime by paying the difference between what you have paid and the current price of the upgraded stateroom. On 9/17/2019 at 1:12 PM, Host Clarea said: 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Cruise lines sometimes offer special promotions in which two different cabin categories are priced equally -- so if you book the . I will know for next time and trust my gut. Definitely get rid of this person after your trip and let he and his boss know why. I asked why. No hassle whatsoever. We had a Balcony that's fine as no Suites were avaliable at the time. Started August 27, 2021, By Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Make Sure Your Voice Is Heard! You cannot paste images directly. Hi! I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). Our allocated rooms at the moment are on deck 11 front facing, which im not massively keen on so i think we would still be better off changing to the oceanview balcony guarantee. Is that the new policy, and if so does anybody know when it changed? Make him do his job ;). Thank Kathy. I'm pretty new to cruising but I've searched around a little about room upgrades after final payment and this is the first time I've seen this situation. Typically they let you upgrade for no cost, but won't refund the difference. I'm not even going to ask for his assistance on that. If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. How to upgrade with Royal Up. Whatever the reason, here are the ways to upgrade your cabin. Another point, after final payment, if the suite is less than what you have booked (two cabins to one suite) you get NO refund, not even extra OBC. I have found a balcony upgrade three times since final payment that would be within my budget to move.
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Wow,this agent is sure a winner.and he comes from a award winning agency? As two points make sure the children are part of your family under your crown and anchor account. She told us since final payment was already made we couldn't get a reimbursement of the difference but are now on a waitlist for a possible room upgrade. CC Help Jenn You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. 5280mom, September 17, 2017 in Royal Caribbean International. Sales flyer is here: http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf. I agree with the other posters. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. that`s strange they would close at 3pm et, i think it was 10pm et or midnight et when rci call center had closed i think your ta is giving you a line of bs. If your bid was accepted Royal Caribbean will charge the amount of the bid to the card that you used to make the bid with. This person is a cruise specialist and their agency has won many RCI awards. This is a blind stateroom upgrade bidding program, where close to your sail date you can let Royal Caribbean know how much you would be willing to pay if an upgrade situation presented itself. I just saved $100 on a cruise I booked for November 2020. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. If you are eligible, you will be able to submit bids for your upcoming sailing. LauraS I'm glad I saw this topic. If you booked with a travel agent, you have to go through your travel agent to contact Royal Caribbean to upgrade you. Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". You cannot paste images directly. So, if I had waiting until morning, it would have been gone gone gone! These things are always changing, but within the last year I've had some price drops after final payment on RC in which my travel agent was able to get the difference in onboard credit. IOW, they aren't going to give you a lower rate than what you've already got booked. If the price was listed in the weekly sales flyer, then it could be restricted to new bookings. I did find that email address earlier in a search. Its On the Carnival Liberty right now. If it's related to cruising, it belongs here! Is that the new policy, and if so does anybody know when it changed? I just looked at the link you provided, and it doesn't appear that its listed on the sales flyer- cruise isn't until November. Starting to get really excited now. I found a Grand Suite on Royal's website that was only 50 bucks more per person than what I paid for our Junior Suite on the Oasis. I'm split in continuing to look. Sorry to all the good ones out there. Cruisers' Choice Awards! Pasted as rich text. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, Melbourne Fl, Originally Cambridgeshire UK, The Villages FL(previously SoFla, NYC, NJ, No.Virginia, Israel, Cuba, Uruguay, NJ, Fort Lauderdale). He first came back and told me it would be several hundred dollars more. Someone at Royal must have mistakenly hit the refund button. This was after final payment. I was waiting until 2 weeks out (which was yesterday) as it seemed that was the right timeframe. Sounds like he's just LAZY!! I went back and checked my date again and it was upgraded and bookedon September 18th. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. I politely declined because it just seems like price gouging to me to expect me to pay close to $1000 more to upgrade when someone booking new only has to pay $88 more than the price of my. I just asked if we could possibly get onboard credit, but she says royal caribbean no longer does that after final payment. (Actually more than that, but only 3X have I contacted my travel agent to complete the upgrade). My fault. Cruisingboyo, August 5, 2009 in Royal Caribbean International. I know that doesn't seem logical at all. Press question mark to learn the rest of the keyboard shortcuts. Royal Caribbean International Paid Upgrade after Final Payment? Back in October my boyfriend contacted our travel agent after seeing that the price of the cruise went down. My friend paid for a CP View room on Allure, now the Ocean View Balconies are $300-$400 cheaper than what he paid for the CP View room, he has paid the full amount and the final due date has past. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Some extra perks would be nice but oh well. Would appreciate guidance from the experts! Of course I would have rather had the cash but having hundreds of dollars of OBC to cover gratuities and whatever else was nice. Any deals on atm with black Friday for compatible mobiles? There was a balcony guarantee (X) available. Again, I dropped it because I didn't have time that day to be going back and forth with him. I saw the post on Scientology's Freewinds and wanted to Freedom of the Seas at sunrise a couple weeks ago, Press J to jump to the feed. :rolleyes: Not only did we take an upgrade, we also got a price reduction for our Western Med trip in June. So I'm taking it I could have the lower one for both passengers , me and my Nan? They were happy to make that switch for me. Thank you as always for your wealth of knowledge. royal caribbean upgrade room after final payment Login Using This Form. Forum Jump. ?can't you go up the ranks to a manager at the agency?? Just happy to be cruising in a better room than I expected to be. Urghthat is frustrating to hear. No brainer decision for us, much better room and cash refund! A few weeks out some Suites came up anyway long story short we were told that we would have to cancel and rebook, not an issue but we would loose the total money and would then have to,pay for the suite in full. Travel agents log into the same database as the PVP's so. It was not, but I said that was fine, the cabin qualified for military. If I wake up tomorrow morning and the price is the same, does that mean the deal is over and I should be able to upgrade at the online price? Any reccomendations for SD training in WA? That was incorrect so I sent him a screen shot. Upload or insert images from URL. Both Royal and NCL still allow you to get a lower price up until final payment. Do we have the option to upgrade to a grand suite and connecting balcony? I don't understand. I even asked to speak with a superior and they said the same thing. I checked yesterday, it was still showing available. Create an account to follow your favorite communities and start taking part in conversations. You can go to Guest Services to speak with them immediately upon boarding but I would not bet on this being an option at all. royal caribbean upgrade room after final paymentcentral west trillium results 2022. street food market in delhi. I wouldn't give up, you should be able to upgrade. Good luck. By reney313, November 12, 2012in Royal Caribbean International Prev 1 2. By I was checking my credit card statements today and I indeed got a refund of $231 to my credit card from Royal Caribbean as was stated to me on the phone. Nope. I politely declined because it just seems like price gouging to me to expect me to pay close to $1000 more to upgrade when someone booking new only has to pay $88 more than the price of my current cabin category. I asked her many there was left for this sailing and it's 30+.. She told me to keep ringing up even until the week before we go as they will go cheaper. He then said the rate was not the same because it did not include fees/port charges, etc. This morning there was another price drop and it's not listed on the GGG flyer so I thought I was all set. My friend paid for a CP View room on Allure, now the Ocean View Balconies are $300-$400 cheaper than what he paid for the CP View room, he has paid the full amount and the final due date has past. Don't have a clue about their checks and balances when that happens (apparently they are not so good I think someone else just reported getting a refund after final payment date) Anyway good for you, You will be able to leave a comment after signing in, By 2023 Cruisers' Choice Awards! I have honestly never tried for an upgrade before but I read a lot of threads on here and I've never seen that rule. How would i find out which ones are obstructed view on Oasis? (Actually more than that, but only 3X have I contacted my travel agent to complete the upgrade). Bear in mind, Ocean View Balcony cabins on some ships include obstructed balconies, with a limited or partially blocked view. Those ARE restricted to new bookings. Also I'm starting to learn the value of a travel agent but it's too late for this cruise! The cruise market appears to be different from pre-covid. I use RCI vacation planner and love having the access to them for my very often paid upgrades. I contacted him Saturday and he confirmed this time he could get that rate and would send an updated invoice/confirmation. Granted it isn't a huge savings but I'll take it. You will lose it since you are past final payment date. I asked why. There might have been something more I am not aware, but considering the excuses provided, I think it is the TA. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. January 27, 2006. Your link has been automatically embedded. Told when we were on board and met a few people that they did the same thing (around the same time we were looking) only had to pay the difference from Balcony to Suite. I'm sorry that it sounds like you've missed out some great opportunities regarding your cabin upgrade. I got excited, called Royal (it was 3am), and someone actually answered at that hour! Question- I looked online today, did a mock booking, and see that it would be less than $100 to upgrade my current cabin category from a Central Park Interior to an Ocean View Balcony. :D. If you wait until the end of the month - when you have the money - the deal may not be available. I just wanted some advice to see if what he is telling me is true. I'll keep an eye out and try again. I'll give them a call when I have the money in my bank. I just don't like excuses that aren't true. 20102023Regal Sea Media LLC. We sail on November 23rd. He then came back and said he could not get the rate. It's past my final payment, since our cruise is December 8. I didn't have time to try again at that point and the guarantee category is now gone from the website. Is this true? The most recent time was Saturday. Correct on both questions. However, my final payment wasn't/isn't paid yet. I checked yesterday, it was still showing available. I am happy with my original cabin location. Ended up calling the C&A line instead and got it done. $140 on one reservation and $300 more on the other reservation so both would be paid upgrades. By As for the dining - since you booked one of the cruises yourself, use that one as your main reservation. Once again cruise critic helps out. His TA is t. Just thought I would come back andupdate for those asking. You get whatever they are offering at the time you re-price your booking. I am happy with my original cabin location. Is that the new policy, and if so does anybody know when it changed? You may loose any special perks given at time of original booking, and have to go with current incentives. (Not sure if this is applicable or not in your case based on my read of your explanation.). I had the same issue two years ago. The second time was not a "new booking only sale" and was for a guarantee. Posted on November 5, 2022 by {post_author_posts_link} November 5, 2022 by {post_author_posts_link} Most reps on the main line have no clue. UPGRADE YOUR STATEROOM IN A FEW SIMPLE STEPS Introducing RoyalUp a new bid-based stateroom upgrade program. I would be REALLY upset if you actually got the refund. I just wanted some advice to see if what he is telling me is true. His TA is telling him he cannot upgrade as final payment has been made. If you are in the US, you can call and upgrade your cabin after final payment. Your only option is if a higher category cabin is available at the same price or lower, you can upgrade ( no OBC or refund if the new price is under your old price). Sorry to all the good ones out there. http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. As we come from Australia we spoil ourselves. I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. By She seemed to get what I was saying, she was saying that it would reprice at current rates, which I was fine with (expecting), but that because it would get rid of existing promotions and apply all new promotions it couldn't be done after final payment. I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). Our sail date is in 13 days. I'm disappointed the customer service agentwas incorrect on the phone, but at the same time when I initially called for the upgrade I didn't figure I would see the refund. Then just days before the Liberty of the Seas set sail, the cruise line accepted their $4,200 RoyalUp bid. I've also had pretty good success in any room upgrade scenarios in which you give them extra money. The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. Bim1, October 1, 2014 in Royal Caribbean International. You will be able to leave a comment after signing in, By Started August 27, 2021, By We would have to check if there still is a price difference at this point, but are there any benefits after final payment has been made? You're correct about after final payment. I'm wondering if his excuse this time (too late to upgrade) is his way of telling me not to keep looking and asking again. Powered by Invision Community. I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. Your booking number would stay the same as you are just doing a reprice so nothing in the cruise planner (CP) will be affected. Powered by Invision Community. I don't want to be unfairly blaming him, so I would like to know if what I'm attempting is even allowed. Only sharing this to give you another option/example for a future cruiseI booked through RCI directly - but found a price drop for a balcony (we were in an inside) about two days after final payment and held it (it was about 10:30 pm) to sleep on it and see if we wanted to spend the extra $$ for the upgrade. I didn't get too worried yet as I thought maybe as a TA he had "reserved" somehow the rate over the weekend and just needed to make it final today. Paste as plain text instead, If we did this-are kids able to have any of the suite benefits if accompanied by parents? Just like a Royal Caribbean adventure, the possibilities are endless. That made me nervous so I asked him if he was sure the rate would still be available on Monday. Thanks everyone! You don't treat your customer this way and expect to stay in business. Paste as plain text instead, Display as a link instead, His current room is now $700 cheaper than what he paid so he is not a happy man. CC Help Jenn I thought RCCL was open on weekends but maybe shorter hours. Powered by Invision Community. Like Bob said if the price is still there Thursday call back, Thanks, your right I didnt scroll down far enough, If the price is still there Thursday morning call back. Once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable. Either way, I'll take care of the rest of the needs (there aren't many) from here on out and if another opportunity comes up, I'll ask for a 3 way conference. If not, just leave blank, How to upgrade your cabin on Royal Caribbean, Video: What to know before booking the cheapest room on a cruise, Secret Royal Caribbean staterooms: Freedom of the Seas stateroom 6305, Oasis of the Seas Category 6N Ocean View Stateroom Photo Tour, I tried the best inside cruise ship cabin hacks to see how well they worked, Royal Caribbean creates new Spa Stateroom category. In just a few simple steps, you could score a fantastic upgrade, from Ocean View and Balcony staterooms to the most expansive suites at sea. CC Help Jenn You could try to call back and speak to a different agent. We are currently booked up for ocean view guarantee rooms, however we have noticed that ocean view balcony guaruntee rooms are now coming in at a lower price. You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. If you've already made the final payment (generally 60 to 90 days before your sail date), you're likely out of luck. No need to wait for a TA to be open or wait for a TA to contact RCL on your behalf. I was worried they wouldnt even let me change since the room was cheaper. Obviously, I will be happy in the rooms we originally booked. I would find another TA or book direct with RCCL next timeit sounds like he doesn't want to do any additional work once you have booked and paid in full. By 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final payment. I wasn't expecting it, but it showed up about 6 days later on Sept 24th and we were definitely after final payment since this is a thanksgiving cruise. Just rang them up to confirm. RCI reservations takes call 24/7. I found a great rate and jumped on it, I'm glad I did. Started August 27, 2021, By Well, the good thing is my dad understood. Balance is reading 0.00 even though amount paid is more than package price. Royal Caribbean has introduced a new way to upgrade rooms with its Royal Up program. I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. If you are eligible, you'll be able to submit bids for your upcoming sailing. Started August 27, 2021, By royal caribbean upgrade room after final payment. Today a sale price came out and I can get an Owners Suite for $4.00 cheaper. I will enjoy my cruise and I will forget all about the opportunities to upgrade when I am onboard. You will be able to leave a comment after signing in, By . Sail during low-demand. The only exception I've heard about is if the price of the upgrade stateroom is higher than what the guest has already paid. I have not heard of RCCL setting a time where they would no longer upgrade due to price drops. I feel like I am annoying my agent. Royal Caribbean calls its program "RoyalUp." The category of cabins included a Royal Suite, Owner's Suite (2-bedroom), Owner's Suite (1-bedroom), Grand Suite, Junior Suite, Ocean View Suite, or a slightly larger balcony cabin. You have confirmed that generally this should have been available. She took my payment and upgraded us on the spot! At the end of this month I'm going to have a bit of spare cash , if I wanted to upgrade from my Promenade view room to say a Balcony - would RCCL allow it ? Offers are based on two occupants per stateroom - only the first and second guest will be charged. And now I don't have to worry that I would always want a balcony (I have never had one in my 13 previous cruises!). Your offer can be accepted anytime from the moment it is submitted up until 2 days prior to voyage departure. But, I had thought the same when he called me to tell me they were closed (it was 3PM ET at the time). Thanks all! For example, in one case I had booked a 7 day in an inside room and prices had dropped so far at one point that a balcony cabin would cost a total of $3 more. I have sent an email this morning. You can upgrade anytime by paying the difference between what you have paid and the current price of the upgraded stateroom. On 9/17/2019 at 1:12 PM, Host Clarea said: 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Cruise lines sometimes offer special promotions in which two different cabin categories are priced equally -- so if you book the . I will know for next time and trust my gut. Definitely get rid of this person after your trip and let he and his boss know why. I asked why. No hassle whatsoever. We had a Balcony that's fine as no Suites were avaliable at the time. Started August 27, 2021, By Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Make Sure Your Voice Is Heard! You cannot paste images directly. Hi! I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). Our allocated rooms at the moment are on deck 11 front facing, which im not massively keen on so i think we would still be better off changing to the oceanview balcony guarantee. Is that the new policy, and if so does anybody know when it changed? Make him do his job ;). Thank Kathy. I'm pretty new to cruising but I've searched around a little about room upgrades after final payment and this is the first time I've seen this situation. Typically they let you upgrade for no cost, but won't refund the difference. I'm not even going to ask for his assistance on that. If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. How to upgrade with Royal Up. Whatever the reason, here are the ways to upgrade your cabin. Another point, after final payment, if the suite is less than what you have booked (two cabins to one suite) you get NO refund, not even extra OBC. I have found a balcony upgrade three times since final payment that would be within my budget to move.
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