Each cover is custom-made to fit specific Restoration Hardware products. Long story short- it's not worth it! Was: $394.00. Please note that I had 2 different fabrics on the dining chairs and lounge furniture cushions. Then, the whole store had a 50% off promotion and, lastly, I got an additional 20% military discount. They painted the walls grey-brown, making it feel less like a store and more like my mother's dark house. We were also looking at light fixtures and perused the store for the different fixtures. Went there the other day for the first time despite the reviews. Oh, wait, where am I? I went into Palo Alto RH to purchase a coffee table and a console table. I unfortunately had to scream on the phone with their robots to get any service and I was called back on Thursday night. No mystery here. Will not return since my first impression was unfriendly. Additional fees may apply outside of the standard service zone. With this, and feeling despondent, I gathered my daughters and walked out. Final sale!! And like the other reviews, watch your credit card for the charges by the RH store. of bed when broken down for shipment. Sometimes I go there just to relax. The whole concept of this store is just wrong. I shouldn't be having to hunt for an associate and beg them to take my money. Minus the one star for some of the rude staff that don't even say hello when you walk in.. there are some great associates though. You then have go on the many complaint blogs online or youtube to see how to get the furniture back to looking the way you bought it. Male children use furniture like playground equipment. Do not, under any circumstances, buy a cloud sofa in leather, which we did, believing our sales person that it was easily cleanable (we told her it was in the family room)--every single thing (a drop of water, a crumb from a cracker) leaves an unremovable stain. It wasn't overbearing and we will definitely purchase more from this store as needed. Many sellers on Etsy offer personalized, made-to-order items. They immediately replaced the chair from their floor stock without further discussion. Avoid like the plague. RH bedding, which includes duvets, sheet sets, shams, coverlets, quilts, pillows, and comforters, tends to feature more muted colors and solid or minimal patterns. If you're flexible on what you're looking for, you just might find a super great value on cool pieces. I am so disappointed. They just relied on pictures we sent (for the master bedroom, they didn't even know we had carpet or know that the master bathroom is visible from the master bedroom and that the look in the master bedroom should tie to the style/look we had in the master bathroom). Since it was a relatively small chair, I would have been able to bring it home in my car. I mean, everything from the customer service to the quality of the items they sell is piss poor. They said they have 28 in BACKORDER! After removing the "Made in China" sticker, it became apparent that the stools had no finish on them.They're made of very dry, bare wood. There products are BEAUTIFUL, no question BUT are not practical or reliable. Not only is the majority of this stuff garbage of lesser quality than RH standards of past, it looks like mostly returns that were dropped off the back of a delivery truck and in many cases simply broken and damaged items. Given that sales are final it's still a pretty big decision to make. Like all things you read on the Internet, understand there is no better judge than yourself. If they use advertising to send thousands of tons directly to recycling, imagine the rest of their product line and the amount of waste and pollution they create. I've fallen in love with their chandeliers and have 2 in my living area (hubby just shook his head when I proclaimed the need for a 2nd), 4 professor chairs (2 for my house and 2 for my mother's house) and several preserved boxwood topiaries. An Italianate structure, it was built in 1862 and was one of the first commercial buildings constructed in this area. However, I definitely recommend taking a roll through their excellent showroom. A real rip-off. Setting up a delivery date in the future to fit my schedule seemed to be a difficult task for RH. For more information, please visit our Although I had done some research online she brought quick clarity and so much knowledge that the experience was not only quick but very enjoyable. Since this was a highly unusual occurrence, I called the manager, Jules. I am and have been an RH Member since the program was introduced. They had a few tables. If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. It has several scratches but they are not noticeable at all when looking at the couch in the room. $900 worth of furniture sitting on the front step of a condo for five days. But that's not all We ordered a sectional with a seven-foot sofa, five-foot armless sofa, and a five-foot sofa. It's "Made in China" garbage! They were supposed to unpack it for inspection. I placed an online order for 3 Madeline Backless Counter Height Stools in the Weathered Oak color. We look forward to purchasing products at RH Walnut Creek thanks to the great experience. As furniture stores go, it is unique. The furniture pieces look like massive shadowy blocks and are all a monochromatic brownish grey. A few minutes later, we were over at the couch moving cushions around to try different lighting. Each piece is cleaned with eco-friendly products and I apologized that I had somehow contributed to any confusion or perhaps provided faulty measurements. So, I called and they sent me new ones (again a few yellow roses). Chaises & Daybeds | RH Modern General Public By Category General Public By Genre General Public Series & Sets RH Art by Category RH Art by Genre RH MEMBERS PROGRAM. 7 grand is not a good price for a sectional. There were at least two young women employees on their laptops, not with customers, and they never acknowledged me or offered to help. Okay, what else am I going to do? Upon receiving the third sofa/chaise several weeks again (November 2019), the chaise still had the seam and I refused delivery. NEVER STEPPING FOOT IN THIS RIDICULOUS PLACE AGAIN. This place gets pricey. Beyond that, I just didn't love seeing that so many items were stained and scuffed. This item & the customer service experience has been a very large disappointment. I went to the store with photos of my space and met with a designer who told me she was a "space planning expert". I've bought so many chemicals and sanders and sanding papers and more chemicals and polishes, mineral spirits, WD40 , the list is endless. list of cookies. We had to jump through several hurdles and had a lot of difficulty placing our order. in brighter light so I'll be able to see what it looks like in my own home. This review is for the quality of the tub and not their customer service. Restoration Hardware Delfina Daybed. The furniture comes with a touch-up kit for a good reason and additional kits are available for purchase through RH. The guy who greeted us at the door said none of the chandeliers give off good light. I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. If you continue to use these The sales rep lied and said their products are made in US but the tags on the bottom of the chair said made in China. The manager was unhelpful, rude and condescending. When I went today with my husband to pick it up it was no where to be found. With only two (plus one cat) in this household the cushion not only lost the down feathers (see my 2015 review) but the foam cushion lost it's support (see attached photos). Happy Hunting! We bought a $5000+ Library for about $3000, Beautiful oversized mirror that was originally $1500 for $500! We agreed. But were trying to do more. ", "Very nice brass furniture appliques:) Very well packed and fast delivery. It like a bed bath and beyond shut down, moved out and forgot to do the post clean out move. I would have just driven to the Restoration Hardware across town. I love this place! Set where you live, what language you speak, and the currency you use. They leave you on hold , have zero respect for your time and do not stand by their commitments even if made by them. I have had nothing but bad experiences at this location and would rate it negative five stars if I could. Do you like refinishing furniture by yourself in your own home? Used (normal wear), Very nice soft leather Restoration Hardware daybed bench. I turned off the freeze and reapplied before the 30 day wait they requested. Leave a Comment. Me: Well what colors do you have? Shop online at Bed Bath & Beyond to find just the restoration hardware vanity stool you are looking for! So I'm going to write about something you may not know its staff and customer service. I have no idea why they don't have a higher rating. Salesman: Why, do you want to buy it? Etsy is powered by 100% renewable electricity. Restoration Hardware Full-Size Cabin Bed - Pre-Owned-pick Up Only. Just rude. Overall this is a great place to shop! I sort of half heartedly explained the situation, sort of expecting the same lack of interest in response, but was very pleased to see that she was different, better. Chairish uses cookies to enhance your experience, allowing features like. without sacrificing quality of workmanship. Restoration Hardware Dining Table. Get pre-loved furniture for less, without the hassle, Please be aware that sales Even if a purchase is made for a Christmas present, which typically is purchased a couple of weeks beforehand, the policy is only store credit. He should've told us to speak with one of the designers (as we have in the past) when they are free. None of the furniture on the floor, My overall experience with this store was decent, My husband and I went here to buy our first brand new couch, Unbelievably horrible experience with the company. You didn't SAVE anything. Thank you! Ridiculous after only 5 years. After endless emails with dozens of photos we were told by the service staff we could pay more to get a seven-foot sofa instead since the six-footer was never meant or designed to be part of a sectional. More Details & Dimensions + ATTENTION We're sorry. In 2020 alone, purchases on Etsy generated nearly $4 billion in income for small businesses. Me: Okay, what colors? It's too bad, really, because the story that is told quarterly is a good one. It's not appealing and again, YOU WORK IN RETAIL. Unbelievably snobby sales people. Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Belvedere Teak Daybed $5195.0 Regular $3896.0 Member Available in multiple finishes We take high-resolution photos from many angles, so what I need to purchase several items for my home and will be giving my business to a different company. ", "Love love love this in my living room. At this point my house is starting to look like an RH catalog. Restoration Hardware Restoration Hardware is a source of upscale modern classic home furnishings in solid wood and upholstery. Many of the chandeliers were damaged or had missing pieces. They even carry ceiling lighting by Jonathan Browning, interior designer and former EVP of Design for Starwood Hotels and Resorts. Me: Well not this particular one, but I'm interested. There are some great deals and an outstanding staff. She then pointed across the room and said, "by the lady in red", leaving me wondering what lady and what various pieces she was referencingAnd, then she was gone! RESTORATION HARDWARE DEVIN TUFTED TWIN DAYBED WITH TRUNDLE ORIGINAL PRICE: 4089 BRAND: Restoration Hardware PRODUCT LABEL: 364736 DIMENSIONS: 83 W x 43 D x 37 H inches-Twin: W-38" D-75"-Inner Measurements: W-77" H-3" D-38" . Restoration Hardware's style of furniture is bold and sophisticated -but I'm sure if you're reading this, you know that already. There were maybe 2 other customers in the store and at least 4 employees from what I could tell. We have ordered many items over the years from RH and been satisfied so I thought when I ordered exterior lights that it would be just the same. The pros: Elegant and modern lighting options. Looking at the slats, they aren't even made of wood. Some complaints about perceived quality for certain items. The pros: Chic and refined dining furniture. For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. 37.5" h x 48" w x 21.25" d. Condition A few scattered indents & scuffs at metal finish. RH dining chairs start at $124 and go up to $2,555 a chair. Another three months. Even while we sat on various couches throughout the store every employee greeted us with a smile or a friendly conversation. That's right, I made an appointment and STILL had to wait forever. And honestly if you don't want to even engage in the most basic human contact at least grow a pair and stop looking at the ground. Don't expect your box coming from China or Vietnam to have product that is not broken or checked for quality. What ?! Great experience at this location! Approx. Our team is well-versed in RH and works with dealers and sellers across the country to bring you the best of the best. I'm now refinishing the SECOND piece of furniture I got there in 2013. I also recently purchased six arm chairs for my kitchen table in the perennial fabric and they are all in perfect condition. When it comes to your own comfort, your own body is the only North Star. We were looking to see if they had any lighting or counter stool options. Thank you! I called the Walnut Creek Store to ask for clarification. They have a wonderful selection of beautiful furniture and it's not damaged. I want to be able to see their furniture etc. Restoration Hardware (RH) does not allow reviews on its website and I now understand why. Me: I'm thinking of it, but I want to know how much and what other colors. I kept escalating the issues and the response time was awful. Terms of use and Some customers also had mixed feedback about delivery and perceived quality of their lighting piece. Just purchased a home in SB and we need many home furnishing items. We've recently updated the Chairish, Inc. When the sales representative began the order process, it showed the end of the week as the delivery date. Unlike PB, this store is primarily stocked with returned/damaged items -- vanities with chips in the marble, furniture that is warped/dented, chandeliers missing all glass, etc. The stools were scheduled for delivery in three days. Thanks Martha! Others mentioned issues with delivery and mixed interactions with the sales staff. That's correct it hadn't even left the store. Disappointed in the downtown Santa Barbara RH-the designer wasn't too helpful in coming to the home; only wanted to sell and less concerned about the space and other RH furniture already purchased. Devyn Dusted Restoration Hardware Full Daybed. When I asked to see the velvet fabrics, she impatiently pointed and said, "here, here, and here", and once again tried to walk off again, with me inquiring to see an example. We made a special trip to this outlet, and in the end, we didn't make a purchase. Also, the white-glove delivery service that was standard was awful. I don't consider RH store employees "design professionals" or even knowledgeable sales rep, especially at this location. I've had terrible delivery experiences on 4 pieces of furniture this year (out of 5). Ethan Allen and Pottery Barn both did in-home consults before they started the design consult process so they actually knew what the whole home looked/felt like before they suggested furniture. They went above and beyond to help me. The cons: Prices can be higher than other retailers. The cons: High prices. Made more cheaply than IKEA and the customer service is awful. (10% off), Sale Price $2,732.80 There were issues with my order due to vendor production and delays. And, that WAS their big mistake as I walked out and promptly drove the next day to the highly reliable store, Ethan Allen, and made my purchases with Interior Designer, Alicia, who is highly knowledgeable, very helpful, gracious and was happy that I was there. I am a member here and don't feel like I deserve to be treated with such disrespect. I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. Easy to hang with the hardware included.". This convo went around in this same circle one more time before I said forget it and walked out out. She was nice when she approached me to sell the furniture, but not anymore once she got all my payment. or Best Offer. Input your postal code and browse through options close to you. RH wants $71. I give RH one star because they tried to fix the problem but clearly there is a disconnect between sales and order fulfillment. I have to wait for all the back orders and the defected item to be fixed. The THIRD table has a bent leg. I regret having spent any money there and should definitely have used other luxury brands instead, which I'm definitely doing for the rest of my house and it is a much better experience. Restoration Hardware Outdoor Nevis Daybed. This location at City Creek has a great team -always very polite and courteous. More than the average scratch. I received a catalog in the mail and was tempted so I ordered a bunch of stuff from their website. TO SOUTH AFRICA. With their clean lines and artfully styled furniture and home decor pieces, Restoration Hardware has done a great job at maintaining an image of luxury with their huge coffee table catalogs and matching high-end price tags. How lucky it didn't rain, and how lucky, no one stole it. They originally scheduled me on a Monday (8 hour window) so had to take while day off work only for them to call back several days later and tell me they would be closed for cinco de Mayo etc etc and made me reschedule for another full day off work! Again, if this is your hobby then buy this furniture. or Best Offer. It is a gallery showroom and not a retail store and we were aware of that. This is for their online portion: They are terrible! I agree with one of the reviewers when they stated that ordering furniture and other items that RH carries is a hit and miss. If so, fine. As far as prices go, I think people need to have realistic expectation. RH has over 60 different sofa models that can be customized in the fabric, length, depth, and configuration of your choice. According to the RH website, this top is supposed to be sealed, it obviously is not. Calculate delivery to your zip code. Some shoppers mentioned issues with delivery while others brought up issues with perceived quality and that they had to refinish their furniture. They are sooo non accommodating. Wayfair Chris Loves Julia x Loloi Humphrey Rug | $143. YUCK, don't go unless you want dirty, spotted broken furniture. securely stored in our temperature-controlled warehouses. I really dislike making negative comments, but.Unless you're a person who is experienced in furniture repair, I would completely avoid purchasing these stools. RH even has trendy restaurants featuring their upscale designs at 8 of their locations including rooftop restaurants at their New York, West Palm, Columbus, and Minneapolis locations. Not sure this is the consumer experience they're going for, but it was vivid. Since we live in the area part time, the delivery date was important because we obviously would have to be in town to receive the furniture. Jaime went off to look at linens and I went to look at some of the tabletop items for decoration that are usually overpriced, but pretty to look at. While shoppers enjoy the designs of Restoration Hardware pieces, a few customers have brought up issues with diminishing perceived quality and durability for certain items. Three months later all three were delivered and we realized something was wrong--the six-foot sofa did not match the other two (there was a seam the others didn't have and it didn't have the latch to attach it to the five-foot armless). The cons: High prices. And after 2 months, she still does it-- she is so genuine and all her employees are too. They promised delivery on Dec 19th, when we phoned to ask where was it we discovered our entire order had been erroneously put on Hold by someone but the concierge dealing with us failed to fix this or inform us. Ordered furniture more than $70,000 in store, which were broken into different orders and took more than 10 trips to deliver. Guess what? Original Price $40.99 Initial response from customer support said could not help because it was very subjective. Such a rip off. He furnished his own home with pieces from the RH outlet, and you can tell he's genuine and speaks from experience. They told me I would get a phone call for a delivery time window. We decided we would go to the Palo Alto store to see the wood colors in person and place the order at the store with a live person who could answer questions. It needs a cleansing of sales people! That's all they do, sell furniture and deliver it. Original Price $144.91 Second issue: Very little color. She is my go to girl now for any RH needs!!! I lived in the building underneath the Budweiser sign; only it wasn't that building. I think that's the vibe they're going for. I finally asked a few questions about sizing and materials for a Maxwell couch and they were unable to answer my questions. Transportation was a problem, but I rented a Budget Cargo Van, conveniently located half a mile a way, for $15 per day plus 65 cents a mile. 5 out of 5 stars (126) $ 120.00. Such a big part of the process for me. Yes it's pricy, it's not world market or pottery barn, but you pay for what you get and this place strives on quality! Dimensions. Meets or exceeds stringent chemical emissions standards. It actually arrives Friday and I couldn't be happier. It's unbelievable that the store has such poor customer service. If you host dinner parties, weekend in the Hamptons, vacation in the south of France, or just want to show that you use C-notes for Kleenex, this is the place for you. Not one rug had a price on it. Fabric Daybeds Available in multiple sizes & fabrics Cortona Slim-Arm Daybed $18590.0 - $29790.0 Regular $13942.0 - $22342.0 Member Available in multiple sizes & fabrics Cortona Daybed $17990.0 - $27390.0 Regular $13492.0 - $20542.0 Member Available In Multiple Fabrics Cloud Fabric Daybed This is one of the best times to be an online furniture and home decor shopper. Original Price $24.98 Me: Which two? Learn more. I followed her suggestion and received another letter from Comenity Bank saying that I would now need to wait until February 10 before reapplying. Be expected to pay big, even though a lot of the items are damaged. But not for the color we wanted, because that one was still loading. That's two broken tables. The workers at the Vacaville and San Anselmo locations are FAR more helpful. They make what we do possible. The founder Stephen Gordon must have been neglected Crayolas in his youth, as the options are minimal. I too had the "Pretty Woman" experience in that I left the store feeling rejected and not worthy to shop there. It sounds like a little thing but because she took that extra 2 minutes out of her day to show a genuine interest, we bought the couch. They have high turn over. Make an offer! Perfect spot to lounge on the patio. The chair itself was $350. There are additional "manufacturing" imperfections. There is no protector according to RH. Throws & towels are all top quality! I can't wait to continue to find pieces for our house. I need a few more pieces to complete my look so I'll be making an appt with Kim, who I might add, feels like visiting with a fun friend! I'd absolutely recommend stopping inamazing pieces and amazing staff! In fact they told me to go look up what I wanted online. There's none to be found within these walls. I contacted them and they said I must have put something caustic in it. for each one." Extremely rude and arrogant sales staff. It arrived lacking enough fill to comfortably sit in. SPONSORED. They have alot of brand new items that that are straight out of the boxes and the prices are very affordable for the quality of furniture, so thank you RH corporate! $26.40, $30.00 I find it completely useless and environmentally irresponsible. Bye. Wtf? Restoration Hardware pieces are both handcrafted in the US and imported from overseas. Free shipping available My daughter is only 100 pounds and does not jump on this bed. I have no idea why they don't have a higher rating. Christina was also a huge help! I asked if I could order it and have it delivered to the WC store so I could try it out first.
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Each cover is custom-made to fit specific Restoration Hardware products. Long story short- it's not worth it! Was: $394.00. Please note that I had 2 different fabrics on the dining chairs and lounge furniture cushions. Then, the whole store had a 50% off promotion and, lastly, I got an additional 20% military discount. They painted the walls grey-brown, making it feel less like a store and more like my mother's dark house. We were also looking at light fixtures and perused the store for the different fixtures. Went there the other day for the first time despite the reviews. Oh, wait, where am I? I went into Palo Alto RH to purchase a coffee table and a console table. I unfortunately had to scream on the phone with their robots to get any service and I was called back on Thursday night. No mystery here. Will not return since my first impression was unfriendly. Additional fees may apply outside of the standard service zone. With this, and feeling despondent, I gathered my daughters and walked out. Final sale!! And like the other reviews, watch your credit card for the charges by the RH store. of bed when broken down for shipment. Sometimes I go there just to relax. The whole concept of this store is just wrong. I shouldn't be having to hunt for an associate and beg them to take my money. Minus the one star for some of the rude staff that don't even say hello when you walk in.. there are some great associates though. You then have go on the many complaint blogs online or youtube to see how to get the furniture back to looking the way you bought it. Male children use furniture like playground equipment. Do not, under any circumstances, buy a cloud sofa in leather, which we did, believing our sales person that it was easily cleanable (we told her it was in the family room)--every single thing (a drop of water, a crumb from a cracker) leaves an unremovable stain. It wasn't overbearing and we will definitely purchase more from this store as needed. Many sellers on Etsy offer personalized, made-to-order items. They immediately replaced the chair from their floor stock without further discussion. Avoid like the plague. RH bedding, which includes duvets, sheet sets, shams, coverlets, quilts, pillows, and comforters, tends to feature more muted colors and solid or minimal patterns. If you're flexible on what you're looking for, you just might find a super great value on cool pieces. I am so disappointed. They just relied on pictures we sent (for the master bedroom, they didn't even know we had carpet or know that the master bathroom is visible from the master bedroom and that the look in the master bedroom should tie to the style/look we had in the master bathroom). Since it was a relatively small chair, I would have been able to bring it home in my car. I mean, everything from the customer service to the quality of the items they sell is piss poor. They said they have 28 in BACKORDER! After removing the "Made in China" sticker, it became apparent that the stools had no finish on them.They're made of very dry, bare wood. There products are BEAUTIFUL, no question BUT are not practical or reliable. Not only is the majority of this stuff garbage of lesser quality than RH standards of past, it looks like mostly returns that were dropped off the back of a delivery truck and in many cases simply broken and damaged items. Given that sales are final it's still a pretty big decision to make. Like all things you read on the Internet, understand there is no better judge than yourself. If they use advertising to send thousands of tons directly to recycling, imagine the rest of their product line and the amount of waste and pollution they create. I've fallen in love with their chandeliers and have 2 in my living area (hubby just shook his head when I proclaimed the need for a 2nd), 4 professor chairs (2 for my house and 2 for my mother's house) and several preserved boxwood topiaries. An Italianate structure, it was built in 1862 and was one of the first commercial buildings constructed in this area. However, I definitely recommend taking a roll through their excellent showroom. A real rip-off. Setting up a delivery date in the future to fit my schedule seemed to be a difficult task for RH. For more information, please visit our Although I had done some research online she brought quick clarity and so much knowledge that the experience was not only quick but very enjoyable. Since this was a highly unusual occurrence, I called the manager, Jules. I am and have been an RH Member since the program was introduced. They had a few tables. If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. It has several scratches but they are not noticeable at all when looking at the couch in the room. $900 worth of furniture sitting on the front step of a condo for five days. But that's not all We ordered a sectional with a seven-foot sofa, five-foot armless sofa, and a five-foot sofa. It's "Made in China" garbage! They were supposed to unpack it for inspection. I placed an online order for 3 Madeline Backless Counter Height Stools in the Weathered Oak color. We look forward to purchasing products at RH Walnut Creek thanks to the great experience. As furniture stores go, it is unique. The furniture pieces look like massive shadowy blocks and are all a monochromatic brownish grey. A few minutes later, we were over at the couch moving cushions around to try different lighting. Each piece is cleaned with eco-friendly products and I apologized that I had somehow contributed to any confusion or perhaps provided faulty measurements. So, I called and they sent me new ones (again a few yellow roses). Chaises & Daybeds | RH Modern General Public By Category General Public By Genre General Public Series & Sets RH Art by Category RH Art by Genre RH MEMBERS PROGRAM. 7 grand is not a good price for a sectional. There were at least two young women employees on their laptops, not with customers, and they never acknowledged me or offered to help. Okay, what else am I going to do? Upon receiving the third sofa/chaise several weeks again (November 2019), the chaise still had the seam and I refused delivery. NEVER STEPPING FOOT IN THIS RIDICULOUS PLACE AGAIN. This place gets pricey. Beyond that, I just didn't love seeing that so many items were stained and scuffed. This item & the customer service experience has been a very large disappointment. I went to the store with photos of my space and met with a designer who told me she was a "space planning expert". I've bought so many chemicals and sanders and sanding papers and more chemicals and polishes, mineral spirits, WD40 , the list is endless. list of cookies. We had to jump through several hurdles and had a lot of difficulty placing our order. in brighter light so I'll be able to see what it looks like in my own home. This review is for the quality of the tub and not their customer service. Restoration Hardware Delfina Daybed. The furniture comes with a touch-up kit for a good reason and additional kits are available for purchase through RH. The guy who greeted us at the door said none of the chandeliers give off good light. I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. If you continue to use these The sales rep lied and said their products are made in US but the tags on the bottom of the chair said made in China. The manager was unhelpful, rude and condescending. When I went today with my husband to pick it up it was no where to be found. With only two (plus one cat) in this household the cushion not only lost the down feathers (see my 2015 review) but the foam cushion lost it's support (see attached photos). Happy Hunting! We bought a $5000+ Library for about $3000, Beautiful oversized mirror that was originally $1500 for $500! We agreed. But were trying to do more. ", "Very nice brass furniture appliques:) Very well packed and fast delivery. It like a bed bath and beyond shut down, moved out and forgot to do the post clean out move. I would have just driven to the Restoration Hardware across town. I love this place! Set where you live, what language you speak, and the currency you use. They leave you on hold , have zero respect for your time and do not stand by their commitments even if made by them. I have had nothing but bad experiences at this location and would rate it negative five stars if I could. Do you like refinishing furniture by yourself in your own home? Used (normal wear), Very nice soft leather Restoration Hardware daybed bench. I turned off the freeze and reapplied before the 30 day wait they requested. Leave a Comment. Me: Well what colors do you have? Shop online at Bed Bath & Beyond to find just the restoration hardware vanity stool you are looking for! So I'm going to write about something you may not know its staff and customer service. I have no idea why they don't have a higher rating. Salesman: Why, do you want to buy it? Etsy is powered by 100% renewable electricity. Restoration Hardware Full-Size Cabin Bed - Pre-Owned-pick Up Only. Just rude. Overall this is a great place to shop! I sort of half heartedly explained the situation, sort of expecting the same lack of interest in response, but was very pleased to see that she was different, better. Chairish uses cookies to enhance your experience, allowing features like. without sacrificing quality of workmanship. Restoration Hardware Dining Table. Get pre-loved furniture for less, without the hassle, Please be aware that sales Even if a purchase is made for a Christmas present, which typically is purchased a couple of weeks beforehand, the policy is only store credit. He should've told us to speak with one of the designers (as we have in the past) when they are free. None of the furniture on the floor, My overall experience with this store was decent, My husband and I went here to buy our first brand new couch, Unbelievably horrible experience with the company. You didn't SAVE anything. Thank you! Ridiculous after only 5 years. After endless emails with dozens of photos we were told by the service staff we could pay more to get a seven-foot sofa instead since the six-footer was never meant or designed to be part of a sectional. More Details & Dimensions + ATTENTION We're sorry. In 2020 alone, purchases on Etsy generated nearly $4 billion in income for small businesses. Me: Okay, what colors? It's too bad, really, because the story that is told quarterly is a good one. It's not appealing and again, YOU WORK IN RETAIL. Unbelievably snobby sales people. Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Belvedere Teak Daybed $5195.0 Regular $3896.0 Member Available in multiple finishes We take high-resolution photos from many angles, so what I need to purchase several items for my home and will be giving my business to a different company. ", "Love love love this in my living room. At this point my house is starting to look like an RH catalog. Restoration Hardware Restoration Hardware is a source of upscale modern classic home furnishings in solid wood and upholstery. Many of the chandeliers were damaged or had missing pieces. They even carry ceiling lighting by Jonathan Browning, interior designer and former EVP of Design for Starwood Hotels and Resorts. Me: Well not this particular one, but I'm interested. There are some great deals and an outstanding staff. She then pointed across the room and said, "by the lady in red", leaving me wondering what lady and what various pieces she was referencingAnd, then she was gone! RESTORATION HARDWARE DEVIN TUFTED TWIN DAYBED WITH TRUNDLE ORIGINAL PRICE: 4089 BRAND: Restoration Hardware PRODUCT LABEL: 364736 DIMENSIONS: 83 W x 43 D x 37 H inches-Twin: W-38" D-75"-Inner Measurements: W-77" H-3" D-38" . Restoration Hardware's style of furniture is bold and sophisticated -but I'm sure if you're reading this, you know that already. There were maybe 2 other customers in the store and at least 4 employees from what I could tell. We have ordered many items over the years from RH and been satisfied so I thought when I ordered exterior lights that it would be just the same. The pros: Elegant and modern lighting options. Looking at the slats, they aren't even made of wood. Some complaints about perceived quality for certain items. The pros: Chic and refined dining furniture. For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. 37.5" h x 48" w x 21.25" d. Condition A few scattered indents & scuffs at metal finish. RH dining chairs start at $124 and go up to $2,555 a chair. Another three months. Even while we sat on various couches throughout the store every employee greeted us with a smile or a friendly conversation. That's right, I made an appointment and STILL had to wait forever. And honestly if you don't want to even engage in the most basic human contact at least grow a pair and stop looking at the ground. Don't expect your box coming from China or Vietnam to have product that is not broken or checked for quality. What ?! Great experience at this location! Approx. Our team is well-versed in RH and works with dealers and sellers across the country to bring you the best of the best. I'm now refinishing the SECOND piece of furniture I got there in 2013. I also recently purchased six arm chairs for my kitchen table in the perennial fabric and they are all in perfect condition. When it comes to your own comfort, your own body is the only North Star. We were looking to see if they had any lighting or counter stool options. Thank you! I called the Walnut Creek Store to ask for clarification. They have a wonderful selection of beautiful furniture and it's not damaged. I want to be able to see their furniture etc. Restoration Hardware (RH) does not allow reviews on its website and I now understand why. Me: I'm thinking of it, but I want to know how much and what other colors. I kept escalating the issues and the response time was awful. Terms of use and Some customers also had mixed feedback about delivery and perceived quality of their lighting piece. Just purchased a home in SB and we need many home furnishing items. We've recently updated the Chairish, Inc. When the sales representative began the order process, it showed the end of the week as the delivery date. Unlike PB, this store is primarily stocked with returned/damaged items -- vanities with chips in the marble, furniture that is warped/dented, chandeliers missing all glass, etc. The stools were scheduled for delivery in three days. Thanks Martha! Others mentioned issues with delivery and mixed interactions with the sales staff. That's correct it hadn't even left the store. Disappointed in the downtown Santa Barbara RH-the designer wasn't too helpful in coming to the home; only wanted to sell and less concerned about the space and other RH furniture already purchased. Devyn Dusted Restoration Hardware Full Daybed. When I asked to see the velvet fabrics, she impatiently pointed and said, "here, here, and here", and once again tried to walk off again, with me inquiring to see an example. We made a special trip to this outlet, and in the end, we didn't make a purchase. Also, the white-glove delivery service that was standard was awful. I don't consider RH store employees "design professionals" or even knowledgeable sales rep, especially at this location. I've had terrible delivery experiences on 4 pieces of furniture this year (out of 5). Ethan Allen and Pottery Barn both did in-home consults before they started the design consult process so they actually knew what the whole home looked/felt like before they suggested furniture. They went above and beyond to help me. The cons: Prices can be higher than other retailers. The cons: High prices. Made more cheaply than IKEA and the customer service is awful. (10% off), Sale Price $2,732.80 There were issues with my order due to vendor production and delays. And, that WAS their big mistake as I walked out and promptly drove the next day to the highly reliable store, Ethan Allen, and made my purchases with Interior Designer, Alicia, who is highly knowledgeable, very helpful, gracious and was happy that I was there. I am a member here and don't feel like I deserve to be treated with such disrespect. I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. Easy to hang with the hardware included.". This convo went around in this same circle one more time before I said forget it and walked out out. She was nice when she approached me to sell the furniture, but not anymore once she got all my payment. or Best Offer. Input your postal code and browse through options close to you. RH wants $71. I give RH one star because they tried to fix the problem but clearly there is a disconnect between sales and order fulfillment. I have to wait for all the back orders and the defected item to be fixed. The THIRD table has a bent leg. I regret having spent any money there and should definitely have used other luxury brands instead, which I'm definitely doing for the rest of my house and it is a much better experience. Restoration Hardware Outdoor Nevis Daybed. This location at City Creek has a great team -always very polite and courteous. More than the average scratch. I received a catalog in the mail and was tempted so I ordered a bunch of stuff from their website. TO SOUTH AFRICA. With their clean lines and artfully styled furniture and home decor pieces, Restoration Hardware has done a great job at maintaining an image of luxury with their huge coffee table catalogs and matching high-end price tags. How lucky it didn't rain, and how lucky, no one stole it. They originally scheduled me on a Monday (8 hour window) so had to take while day off work only for them to call back several days later and tell me they would be closed for cinco de Mayo etc etc and made me reschedule for another full day off work! Again, if this is your hobby then buy this furniture. or Best Offer. It is a gallery showroom and not a retail store and we were aware of that. This is for their online portion: They are terrible! I agree with one of the reviewers when they stated that ordering furniture and other items that RH carries is a hit and miss. If so, fine. As far as prices go, I think people need to have realistic expectation. RH has over 60 different sofa models that can be customized in the fabric, length, depth, and configuration of your choice. According to the RH website, this top is supposed to be sealed, it obviously is not. Calculate delivery to your zip code. Some shoppers mentioned issues with delivery while others brought up issues with perceived quality and that they had to refinish their furniture. They are sooo non accommodating. Wayfair Chris Loves Julia x Loloi Humphrey Rug | $143. YUCK, don't go unless you want dirty, spotted broken furniture. securely stored in our temperature-controlled warehouses. I really dislike making negative comments, but.Unless you're a person who is experienced in furniture repair, I would completely avoid purchasing these stools. RH even has trendy restaurants featuring their upscale designs at 8 of their locations including rooftop restaurants at their New York, West Palm, Columbus, and Minneapolis locations. Not sure this is the consumer experience they're going for, but it was vivid. Since we live in the area part time, the delivery date was important because we obviously would have to be in town to receive the furniture. Jaime went off to look at linens and I went to look at some of the tabletop items for decoration that are usually overpriced, but pretty to look at. While shoppers enjoy the designs of Restoration Hardware pieces, a few customers have brought up issues with diminishing perceived quality and durability for certain items. Three months later all three were delivered and we realized something was wrong--the six-foot sofa did not match the other two (there was a seam the others didn't have and it didn't have the latch to attach it to the five-foot armless). The cons: High prices. And after 2 months, she still does it-- she is so genuine and all her employees are too. They promised delivery on Dec 19th, when we phoned to ask where was it we discovered our entire order had been erroneously put on Hold by someone but the concierge dealing with us failed to fix this or inform us. Ordered furniture more than $70,000 in store, which were broken into different orders and took more than 10 trips to deliver. Guess what? Original Price $40.99 Initial response from customer support said could not help because it was very subjective. Such a rip off. He furnished his own home with pieces from the RH outlet, and you can tell he's genuine and speaks from experience. They told me I would get a phone call for a delivery time window. We decided we would go to the Palo Alto store to see the wood colors in person and place the order at the store with a live person who could answer questions. It needs a cleansing of sales people! That's all they do, sell furniture and deliver it. Original Price $144.91 Second issue: Very little color. She is my go to girl now for any RH needs!!! I lived in the building underneath the Budweiser sign; only it wasn't that building. I think that's the vibe they're going for. I finally asked a few questions about sizing and materials for a Maxwell couch and they were unable to answer my questions. Transportation was a problem, but I rented a Budget Cargo Van, conveniently located half a mile a way, for $15 per day plus 65 cents a mile. 5 out of 5 stars (126) $ 120.00. Such a big part of the process for me. Yes it's pricy, it's not world market or pottery barn, but you pay for what you get and this place strives on quality! Dimensions. Meets or exceeds stringent chemical emissions standards. It actually arrives Friday and I couldn't be happier. It's unbelievable that the store has such poor customer service. If you host dinner parties, weekend in the Hamptons, vacation in the south of France, or just want to show that you use C-notes for Kleenex, this is the place for you. Not one rug had a price on it. Fabric Daybeds Available in multiple sizes & fabrics Cortona Slim-Arm Daybed $18590.0 - $29790.0 Regular $13942.0 - $22342.0 Member Available in multiple sizes & fabrics Cortona Daybed $17990.0 - $27390.0 Regular $13492.0 - $20542.0 Member Available In Multiple Fabrics Cloud Fabric Daybed This is one of the best times to be an online furniture and home decor shopper. Original Price $24.98 Me: Which two? Learn more. I followed her suggestion and received another letter from Comenity Bank saying that I would now need to wait until February 10 before reapplying. Be expected to pay big, even though a lot of the items are damaged. But not for the color we wanted, because that one was still loading. That's two broken tables. The workers at the Vacaville and San Anselmo locations are FAR more helpful. They make what we do possible. The founder Stephen Gordon must have been neglected Crayolas in his youth, as the options are minimal. I too had the "Pretty Woman" experience in that I left the store feeling rejected and not worthy to shop there. It sounds like a little thing but because she took that extra 2 minutes out of her day to show a genuine interest, we bought the couch. They have high turn over. Make an offer! Perfect spot to lounge on the patio. The chair itself was $350. There are additional "manufacturing" imperfections. There is no protector according to RH. Throws & towels are all top quality! I can't wait to continue to find pieces for our house. I need a few more pieces to complete my look so I'll be making an appt with Kim, who I might add, feels like visiting with a fun friend! I'd absolutely recommend stopping inamazing pieces and amazing staff! In fact they told me to go look up what I wanted online. There's none to be found within these walls. I contacted them and they said I must have put something caustic in it. for each one." Extremely rude and arrogant sales staff. It arrived lacking enough fill to comfortably sit in. SPONSORED. They have alot of brand new items that that are straight out of the boxes and the prices are very affordable for the quality of furniture, so thank you RH corporate! $26.40, $30.00 I find it completely useless and environmentally irresponsible. Bye. Wtf? Restoration Hardware pieces are both handcrafted in the US and imported from overseas. Free shipping available My daughter is only 100 pounds and does not jump on this bed. I have no idea why they don't have a higher rating. Christina was also a huge help! I asked if I could order it and have it delivered to the WC store so I could try it out first.
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