nutanix failed to acquire shutdown token

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nutanix failed to acquire shutdown token

The new cadence for Maintenance releases focuses first on what we call "CFDs" (customer found defects), so that we're introducing fixes that matter to our customers first and foremost. The Nutanix CVM is hosted on the Nutanix AHV Hypervisor(in this case, it is the same with ESXi, Hyper-V and XenServer as well) as a VM and its responsible for running theNutanix components and servicesin a Nutanix Cluster. 3 5 5 comments Best Add a Comment The Acropolis Operating System (AOS) is the core software stack that provides the abstraction layer between the hypervisor (running on-premises or in the cloud) and the workloads running. A system may include a deployment system configured to receive a request to upgrade a selected virtual machine (VM) of multiple VMs on a plurality of host machines from a first pr Sorry, we're still checking this file's contents to make sure it's safe to download. Issue 8: Where is the Nutanix Move VM Logs location ? Nutanix KB : How to Shut Down a Cluster and Start it Again? After a successful exit from maintenance mode, we now have a fully working member ofa Nutanix AOS cluster and we can now migrateback VMs from other Nutanix AHV hosts. If any Nodes or services that are unexpectedly in thedown state need to be fixed before proceeding with the restart. There might be the issue of date-time and timezone mismatch between Nutanix CVMs and Prism Central Virtual Machine ( PCVM ).It is recommended to keep your all Nutanix software and services on same date-time and timezone. This approach is similar to the Azure AD programming model, except the client uses an endpoint on the virtual machine (vs an Azure AD endpoint). nutanix 19291 4616 0 19:10 pts/0 00:00:00 grep foundation, You can see that the Foundation process is not working. Enter your username or e-mail address. Common question What are the Nutanix Move tool VMs are not supported ? Unable to upload file in datastore "The operation failed for an undetermined reason. Step 3: Configure the static IP address on Nutanix Move VM. Enter the required information as shown in the following example. Only difference from most is this is a dark site needing stigs. This is because there are crucial services running on each CVM which need to gracefully respond when a CVM goes offline. Really make sure that this is a task that you safely can force to complete before applying it for your cluster. All nodes in the Cassandra ring must be in theup state. The shutdown token is used by a Nutanix cluster to prevent more than one entity from being down or offline during the occasion of software upgrades or other cluster maintenance. The admin user on Move does not really have all the major rights, so best way is to change the user to root. We'll send you an e-mail with instructions to reset your password. This does not apply in a 1 node Cluster, this goes for 1 node Robo Solutions and Nutanix Community Edition 1 node cluster. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Cloud, Cyber Security, EUC, DaaS, VDI and HCI, How to Shutdown Nutanix CVM and Nutanix AHV Host, I have made a list of default passwords here, How to Fix a Nutanix CVM being Stuck in Maintenance Mode, Run Kubernetes at scale and cost-effectively on the Nutanix Cloud Platform, Nutanix 6.0 family of products Tested and Certified for Inclusion on DoDIN Approved Products Lists, Cohesity awarded Nutanix Ready Validated Designation. Run the below commands to check one by one all nodes. We also use third-party cookies that help us analyze and understand how you use this website. Thats it you have now learned how to Shutdown Nutanix CVM and Nutanix AHV Host. For any other case, always usecvm_shutdown -P now command to shutdown the CVM. Login to Prism / Central > Gear icon > HTTP Proxy. Nutanix is a Hypervisor agnostic platform, it supports AHV, Hyper-V, ESXi and XEN. Step 1: Log in to Nutanix CVM via SSH -> on MAC use Terminal or similar (ssh nutanix@CVM-IP-ADDRESS), on Windows use Putty or similar.I have made a list of default passwords here. First we need to Shutdown Nutanix CVM Step 1 : Log in to Nutanix CVM via SSH -> on MAC use Terminal or similar (ssh nutanix@CVM-IP-ADDRESS), on Windows use Putty or similar. As in my case, this is a lab-cluster where breaking something wouldn't be much of a problem. You can see that the cluster is destroyed. Issue 6 : How to switch as root account in Nutanix Move VM ? Initiating devic I did have to open a case. The CVM that is holding the token is the only entity allowed to be down or offline. [email protected]$ cluster_start 3. . However, according to Move, you are still on the cut-over process. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. is it just me, or does anyone else think the simplest of tasks within PRISM can and more often than not, go seriously wrong. To Exit the Nutanix AHV host from maintenance mode we need to run the following command from the Nutanix CVM. Anyone Using Nutanix Database Service (NDB) Formerly ERA, Press J to jump to the feed. But LCM encounter the failure issue sometimes during the upgrade and need to troubleshoot. Change to the /home/nutanix directory. Failed to acquire token silently. How to Exit Nutanix AHV host from Maintenance mode ? Downloading the Nutanix Community edition. Default Cluster Credentials. Thanks to being with HyperHCI Tech Blog to stay tuned with latest and trending technology post here.! Analytical cookies are used to understand how visitors interact with the website. It's probably best to never shutdown/reboot/etc. NCM Intelligent Operations (formerly Prism Pro/Ultimate). Upgrades or other maintenance pre-checks will search for any unrevoked tokens and, if existing, not proceed until that token has been properly revoked. Reason: Lcm prechecks detected 2 issues that would cause upgrade failures. Please try again later, Unable to login vcsa vmware vcenter server manager, How to Shift/migrate/move VMware VSAN Cluster from one physical network switch to another switch, How to configure mirror port(promiscuous mode) in Nutanix AHV. Kindly let us know if the above command helped to resolve your issue. We'll send you an e-mail with instructions to reset your password. Please wait for the command to execute successfully. You can also run health checks with the ncc health_checks run_all command using SSH to access any CVM. nutanix failed to acquire shutdown token. Read also: Nutanix Prism Supports Top 5 WebBrowsers. If you have a newer version and you want to shutdown a node in the cluster, make sure that you follow the correct shutdown process depending on your hypervisor, here are the instructions for each:AHV,ESXi,hyper-vorCitrix. This typically only happens in very specific scenarios. We shutdown our first CVM with the command shutdown -h now" and check the status on the AHV with the command virsh list" after a while the cvm are stopped. Please try again in a few minutes. Alexander Ervik Johnsen Acropolis, AHV, AHV host, AOS, CLI, CVM, How to, NCLI, Nutanix, Nutanix Cluster, SSH May 14, 2020. HOW TO VERIFY NUTANIX CLUSTER HEALTH STATUS :- Nutanix Health Check. This is a first level troubleshooting document to help Nutanix and HPE support teams handle LCM issues on HPE. Am I missing something? 1. Steps to shutdown the Nutanix Cluster: Ensure that the "Data resiliency . We have detected that you are using extensions to block ads. Sometimes, for various reasons, a CVM can remain holding the token even after an upgrade or maintenance has been successfully completed. The market expects Nutanix (NTNX) to deliver a year-over-year increase in earnings on higher revenues when it reports results for the quarter ended January 2022. There is lots issues / errors we face while using any Nutanix Move tool for P2V / V2V migration from VMware ESXi , vCenter, Hyper-V, AWS cloud platform to Nutanix AHV cluster. If the procedure doesnt seem to work, make sure internal vSwitch is present(this method will not work without communication over 192.168.5.0/24 network) and make sure CVM is able to reach host over management network (CVM & HOST should be configured on the same subnet). If you do more, you may cause all hosts in the Nutanix cluster to lose storage connectivity. Before manually revoking the token, it is good practice to verify that there are indeed no outstanding or ongoing upgrades or maintenance activities currently occurring with the cluster. To do that, on the Move VM, run: admin@move$ rs [sudo] password for admin: (use same default password) Enter the password for admin. Storage. When we are doing any upgradation, expansion, any maintenance activity, before making any such activity we should confirm that the cluster is working fine, all services are in running state. Nutanix KB :How to Shut Down a Cluster and Start it Again? It would be best to follow the Microsoft best practices, that is, perform the transfer of roles for the DC, and for Exchange Server, disable the Exchange Information Store Service for migration to complete. For assistance, contact Nutanix Support. If you were running Nutanix in the pre-5.5 days, you may appreciate this, where maintenance releases simply took far too long to get out the door. Below are the log files which will be important for troubleshooting. Before to start the Nutanix LCM failure issue troubleshooting need to understand the Nutanix LCM: Life Cycle Management architecture and how Nutanix LCM works ?. 100% agree support will help you with this. Solution: Run the command svcchk as below. In this article. Hopefully you will get the resolution of your problem. Please note, that the CVMs communicate with each other, and will automatically elect a new Master, if current master CVM becomes unavailable. There will be some instance where you really want to destroy the Nutanix cluster especially when you cant connect each node to the network or you might not aware about the clusters IP address to access. We'll send you an e-mail with instructions to reset your password. (IPMI is what we use here due to that the HW is Nutanix). Please create the cluster. Run NCC health check. These cookies will be stored in your browser only with your consent. Nutanix NTP Server LIst Firewall Blocking Traffic. more than one Nutanix node in a cluster at a time. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Sorry, we're still checking this file's contents to make sure it's safe to download. Step 6: Now shutdown Nutanix AHV node, one by one through IPMI or SSH. Now we can proceed to Nutanix LCM troubleshooting. You will be able to change the mode to root user and have control over the Move VM. We'll send you an e-mail with instructions to reset your password. Please try again in a few minutes. Go to the Health page and select Run NCC Checks from the Actions drop-down menu. Step 4: Log in to Nutanix AHV host via SSH, Step 5: Now we will Shutdown the Nutanix AHV host. Sorry, our virus scanner detected that this file isn't safe to download. Here are the details for replication the issue: I create a Context. Read also: Top 10 Nutanix UsefulCommands. The static IP address is assigned successfully. Dont know why you got downvoted, but here, take my upvote! NCM Intelligent Operations (formerly Prism Pro/Ultimate), The shutdown token is used by a Nutanix cluster to prevent more than one entity from being down or offline during the occasion of software upgrades or other cluster maintenance. Sorry, our virus scanner detected that this file isn't safe to download. This is the receiver of the copy disk through pipe and it writes it to the container mounted on the Move VM. The shutdown token is used by a Nutanix cluster to prevent more than one entity from being down or offline during the occasion of software upgrades or other cluster maintenance. Enter your username or e-mail address. It also provides an overview of the recently announced partnership between IBM and Nutanix, highlighting the benefits customers can expect from this partnership. Please verify that the URL is correct and ensure it is accessible from all CVMs. Check test_catalog_workflows failed with Failure reason: Failed to create catalog item. Nutanix Controller VM: CVM , Prism and Prism central must be on same date-time and timezone take update through same NTP server(s). If you need to shutdown a CVM and are running ESXi, you might otherwise think to simply go to vCenter, right-click on the CVM, and select the "Shut Down Guest OS" option. Thanks to being with HyperHCI Tech Blog to stay tuned.! Always make sure that your cluster can tolerate a node/host failure by having the data resiliency status as "OK" in Prism Elements dashboard. It is disappointing I have to wait for support to shut my own cluster down. The fundamental interface for acquiring an access token is based on REST, making it accessible to any client application running on the VM that can make HTTP REST calls. When you run this command on the first CVM, the first CVM will successfully grabthe shutdown token (since none of the other CVMs are currently holding this token as all CVMs are UP) and then power down the CVM. All nodes in the Cassandra ring must be in the up state. Let's say you want to shut down a CVM for maintenance, firmware upgrade or any other reason, and when you run "cvm_shutdown -P" you get this error: "StandardError: Cannot connect to genesis to check node configuration status". and the message should appear Cluster is currently unconfigured. Gain Insight on IBM Hyperconverged Systems powered by Nutanix - Get the White Paper This IDC white paper offers an overview of important hyperconverged and private cloud market trends. AuthenticationContext authContext = new AuthenticationContext(_authority, new AzureAdalCache(companyId, _entries, _unitOfWork)); Then I AcquireToken By Authorization. Solution: SSH to Nutanix Move VM and run following command. Solution: SSH to Nutanix Move VM and run following command. @TimothyGrayThe commands -sudo shutdown -P now orcvm_shutdown -P now wont work when you are trying to shut down multiple CVMs in the cluster because these commands check which CVM is currently having the shutdown token so that only that CVM can be powered down on the cluster. Step 1: To power on the Nutanix AHV host, need to press power button on Nutanix node or we can use the IPMI web console/iDrac/iLO etc. Then fire detectors, call points, alarm sounders, isolator units and interface units to be installed . However, that procedure will not properly shut down the CVM and allow the services to gracefully respond. Press question mark to learn the rest of the keyboard shortcuts, Jon Kohler, NPX, VCDX, Director Nutanix Engineering. Nutanix software or firmware up-gradation failure via LCM might failed due many reasons and need to troubleshoot one by one. I would recommend to read the Nutanix Move Tool complete guide- Best Practice before migration to minimize the issues / errors possibility. 3. Reason: Pre-check 'test_check_revoke_shutdown_token' failed (Failure reason: Failed to . AHV - Shutting down the cluster - Maintenance or Re-location | Nutanix Community, Shutting down Nutanix cluster running VMware vSphere for maintenance or relocation. Check services and nodes status with below command. 4. Verify if there are any recent FATALfiles in the this directory~nutanix/data/logs. Great when you are in an emergency requirement. This state returned an expected value that cannot be evaluated as PASS or FAIL. The memory map had to be removed and a task killed via ecli. Before manually revoking the token, it is good practice to verify that there are indeed no outstanding or ongoing upgrades or maintenance activities currently occurring with the cluster. Currently, LCM supports the below hardware model for upgrades HPE DX Series HPE DL Serier (minimum Gen10) Teams involved: The following teams might be involved in handling an LCM support case on HPE: HPE Support team Nutanix Support team Note: After all Nutanix CVM goes shutdown then you can go ahead for step 6. If you having issue to upgrade software or firmware of Nutanix cluster i would suggest to upgrade the upgrade the LCM and Foundation version to latest. test_check_revoke_shutdown_token: On CVM: For upgrades to complete shutdown token should be revocable after a node in a cluster has upgraded. We must log in at next.nutanix.com and go to the Nutanix Community section and then to Download Software. The state aspect of the cluster is healthy and no further action is required. We'll send you an e-mail with instructions to reset your password. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. 3. Check if any Stargate node is down or ifha.pyis enabled. nutanix@cvm$ acli host.enter_maintenance_mode Hypervisor_IP_address wait=true. Nutanix is a Hypervisor agnostic platform, it supports AHV, Hyper-V, ESXi and XEN. with the following steps you can directly connect the Nutanix nodes and can perform the cluster destroy task: NOTE:- MAKE SURE YOU ARE TRYING TO DESTORY CORRECT CLUSTER You can use the .node_unconfigure file to forcibly destroy the cluster in such situations as follows. : AHV | How to Enable, Disable, and Verify LACP Mastering Nutanix, how to create an AHV virtual switch (bridge) with single uplink. nutanix@cvm$ ncc health_checks run_all. 2023 HyperHCI.com Designed by Themehunk, Nutanix LCM Upgrade Process Failed Trouble-shooting, Nutanix LCM: Life Cycle Management architecture and how Nutanix LCM works, configure the proxy on Prism and Prism central, Nutanix LCM Based Firmware Upgrade OperationFailed, Enable Nutanix Login Banner in CVM and AHV. Our Motto: Customers First. I have the solution of each one. verify cms ip are showing if any node is not showing that means it is removed from cassendra ring. This will also allow the services to gracefully respond to the CVM being offline. NCC checks or plugins that report a FAIL status can be re-run.. After that, all was well and I could reboot. Agree lets get a case opened and well hammer it out with you. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. so it better to upgrade the Nutanix LCM and foundation version first then upgrade the software or/and firmware.Read more : Nutanix LCM Based Firmware Upgrade OperationFailed. These cookies do not store any personal information. It is a hardware and software solution that provides complete server and storage capabilities that you need to run virtual machines and store their data. Wait for the shutdown of the Nutanix AHV host to be successful, then ping the Nutanix AHV host to be sure that it is powered off. The shutdown token used to prevent more than one CVM (Controller VM) from going down during planned update operations can occasionally fail to be released for the next operation. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); How to forcibly destroy the Nutanix cluster, Cluster destroy command failing. Latest version of Nutanix LCM and foundation will have many fix and new features along-with improvements. There is one more possibility that your hardware firewall is blocking In-bound and Out-bound Nutanix domain or sub-domain traffic URL download.nutanix.com or *.nutanix.com and Network port number 80 and 443. via Life Cycle Management: LCM generated log with error message: Nutanix LCM upgradation operation failed. Solution: SSH to using Nutanix Move VM IP Address, Read also: Configure Nutanix Virtual Network withIPAM. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please try again in a few minutes. This article outlines the most common scenario below and provides the expected resolution. Main working solution from them seem to remove CVM from maintenance mode (but keep host in maintenance) and to just run the "cvm_shutdown -P now" from there. Well, there is a way to recover/reset your CVM nutanix password using the prism console. Got it resolved. Verify if the Foundation process is now working or not, You can see that Foundation to create new cluster is now working, Shared awesome detailed information on Nutanix cluster destroy troubleshooting n process. Verify that the .node_unconfigure file does not exist. There is two option to shutdown the Nutanix AHV host. No, it is not recommended as Move might time out the operation. In the Run Checks pop-up window, select All Checks and click Run to begin the health checks. The other CVMs wont shut down because they cant reach the first CVM that is shut down. If you're ever unsure, contact Nutanix Support. Option 1 Through IPMI . Domain name server ( DNS ) is also a major configuration to access the internet. comm fault on fire alarm panelduck jerky dog treats recall. Step 3: Now its time to shutdown Nutanix CVM. Sorry, our virus scanner detected that this file isn't safe to download. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. nutanix@NTNX-A-CVM::~$ Notice the warning when running this command. Create the .node_unconfigure file in the/home/nutanixdirectory. When this method is called, the library first checks the cache in browser storage to see if a non-expired access token exists and returns it. Before we can shutdown theNutanix AHV hypervisorwe need to perform a graceful shutdown of the Nutanix CVM (Controller VM). Read aslo: Shutdown / Start Nutanix vSphere Cluster BestPractice. This category only includes cookies that ensures basic functionalities and security features of the website. Cluster is up and redundant but need to change ram on CVMs as well as move to 5.20. if you are using proxy server in your Nutanix environment to access internet then you have to configure the proxy on Prism and Prism central as well to allow internet access on Nutanix Prism and Prism central to get software updates through LCM. Solution: It is not recommended to migrate the Windows DC, Exchange server. If this service is working fine, then the UI will load perfectly. Issue 9: How to analyze / Read Nutanix Move VM Logs ? To do that, on the Move VM, run: Enter the password for admin. Orchestrator service, exposes REST APIs to source, target side. Running 5.20.0.1 so its fairly updated. Running 5.19 and have already followed KB 7071 with no luck. #nutanix@cvm$ cd /home/nutanix Best answer by Nupur.Sakhalkar 17 August 2021, 23:25, @TimothyGray Please let me know if this documentation helps: Shutting Down an AHV Cluster The UVMs needs to be evacuated,cluster services needs to be stopped and then you can shutdown the CVMs using cvm_shutdown -P now. Solution: Nutanix recommends starting the cut-over data seeding process in a few hours. The CVM that is holding the token is the only entity allowed to be down or offline. If NCC is showing any issue resolve those critical issues contact nutanix support engineerAnother way is to check HA depending on the hypervisor. 5. However, that procedure will not properly shut down the CVM and allow the services to gracefully respond. Instead, in using the cvm_shutdown script, it will first place a necessary HA route in the hypervisor, to redirect storage requests to another CVM, before shutting down the CVM. Verify if the cluster is destroyed or not. Sorry, our virus scanner detected that this file isn't safe to download. Any ideas? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. following steps are very useful when you cant run the cluster destroy command from CVM. This makes it all the more important to read the following Nutanix KB, which details the steps required to gracefully shutdown and restart a Nutanix cluster with any of the hypervisors. If you need to shutdown a CVM and are running ESXi, you might otherwise think to simply go to vCenter, right-click on the CVM, and select the Shut Down Guest OS option. Your email address will not be published. NCM Intelligent Operations (formerly Prism Pro/Ultimate). Enter your username or e-mail address. I have done this dozen of times. 6 Review any unacknowledged alerts and their create time which is resolved. vim-cmd vmsvc/getallvms | grep -i cvm. ERROR lcm_prechecks.py:283 precheck test_nutanix_partition_space failed: Reason(s): [u'Failed to get disk usage for cvm 10.xx.xx.xx, most likely because of failure to ssh into cvm'] . The pattern for acquiring tokens for APIs with MSAL.js is to first attempt a silent token request by using the acquireTokenSilent method. The state returned an unexpected value and must be investigated. Jesse Lee Plant, Articles N