Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. In summary, here are the ways you can request a Brittany Ferries refund: Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Have a Flexi ticket booked for end July and need to amend. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. What is the point of a flexi ticket which would have cost . It looks like you might be looking for Family Traveller US. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). You will get your refund after your cancellation fees are deducted. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Three weeks on and I still haven't managed to speak to somebody. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. Checking in, restaurant,cabins. We often link to other websites, but we can't be responsible for their content. Slept well on journey - beds very comfortable! I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Im starting to wonder? Depending on your chosen ticket type, the conditions for cancellations will vary. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. A great accolade and one thats a particular honour, as it was voted for by passengers. #1. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. We use dedicated people and clever technology to safeguard our platform. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Holyhead - Dublin. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Score: 4.3/5 (13 votes) . This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits How is one supposed to contact this company? Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Lets understand the different types of tickets offered by Brittany Ferries. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. We had a 4 berth cabin for two. Why should I have to ask for a refund that is due to me. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Lets have a look at different types of tickets. Loved by our customers It all screams SCAM! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. What a downcome. So down to the self service. We travelled from Plymouth to Santander, Spain on the Pont Aven. Kind regardsAlisonBrittany Ferries. Copyright 2022. Any comments? Call 0330 159 7000. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. JavaScript is disabled. The member of staff dealing with my problem was very good. Realted:- Premier Inn Cancellation Policy. Here are 8 tips for writing great reviews. I am sorry that you have not been able to amend your Flexi ticket online. Ouistreham to Portsmouth. Dear Mark, Thank you for your review. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. more. Tripadvisor performs checks on reviews. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. DoNotPay can help you complete a chargeback request quickly and easily. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! Home / Cancellation Policy / Brittany Ferries Cancellation Policy. But what annoys me is having altered your crossing if you need to . With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. If you cancel you will only get a 75% refund. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. Rank in 1 month. . No kettles in cabins. We had a 4 berth cabin for two. This is the version of our website addressed to speakers of English in the United States. Kind regardsAlison. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). I liked the updated cost as each section of the booking was completed. Its deplorable customer service. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. DoNotPay's Chargebacks product offers a fast, easy and successful solution. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Fees are in addition to any price increase that may apply. So where would you like to go in 2023? This email was sent January 10, 2023 3:49pm. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Every ship has a choice of accommodation to suit your budget. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. The shop was small but ok. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Claim it. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Each ticket has a different price set and provides better comfort. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Brittany Ferries General Ferry Booking Terms and Conditions. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. I am not complaining about the crossing or the staff on board. Back to driving thru France to Spain. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . read more, Ferry Portsmouth to Santander. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. Remaining balance due at least 60 days before travel date. It's just all a little confused (as are the ticket options). Please accept our apologies. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. In We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. You will also not make any amendments to your ticket. It goes against our guidelines to offer incentives for reviews. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. In the case of Standard and Flexi tickets, you pay fewer . The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. Adria Coral 600SL. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Twice been on hold for over 2 hours. Sit back and relax while we do the work. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Steak as tough as I have ever experienced. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Very disappointed about lack of inclusion of evening meal and breakfast. I just hope I've got the upgrade to a flexi ticket correct!! Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Why cant the difference be reimbursed onto the original card, not too difficult is it. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Theres no risk of bored teens on-board either. Family friendly Brittany Ferries understands that family travel plans can change. Brittany Ferries also charges cancellation fees on its tickets. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. No doubt I'll be told to claim on my insurance again! Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. Stop by and enjoy all we have to offer. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Three weeks on and I still haven't managed to speak to somebody. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. read more, Ferry Portsmouth to Santander. 2023 Trustpilot A/S. Online. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Why not credit the original card? No reduction in ferry price because of this. But much better than Galicia. Brittany Ferries has a very limited refund policy. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. or re book on other date ,,or tell them my situation ,,,thanks in advance. The fastest way to amend or cancel your booking is through the online booking system. brittany-ferries.co.uk Say Hola to Spain in 2023. Standard 158. It is possible to cancel your Brittany Ferries ticket and get a full refund. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. Bienvenue Brittany Ferries France. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. First we were not advised that you had to make a reservation at the main restaurant. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. . https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. No refund in case of a ticket booked in a special offer. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Do you agree with Brittany Ferries's 4-star rating? read more. Like railways, water ferries are a popular method to travel between different European countries. Tripadvisor performs checks on reviews. I did most times on line, but they have been very helpful if you ring them. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. Cabins excellent. Economy tickets are non-refundable, so you won't be able to get a refund. Review tags are currently only available for English language reviews. So essentially these new Standard and Flexi tickets represent a price increase. I booked flexi tickets with BF last year. 3. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Full payment is required if booking within 60 days of travel. Brittany Ferries General Ferry Booking Terms and Conditions. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). Would you like to go there now or continue browsing Family Traveller UK? brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Find the Chargeback Instantly product on DoNotPay. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Not good enough Brittany Ferries. Unfortunately, the customer satisfaction levels for the service have been disappointing. Thank you Jude. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Dear Dean, Thank you for taking the time to write a 4* review. Each ticket has a different price set and provides better comfort. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if .
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by brittany ferries flexi ticket cancellation
Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. In summary, here are the ways you can request a Brittany Ferries refund: Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Have a Flexi ticket booked for end July and need to amend. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. What is the point of a flexi ticket which would have cost . It looks like you might be looking for Family Traveller US. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). You will get your refund after your cancellation fees are deducted. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Three weeks on and I still haven't managed to speak to somebody. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. Checking in, restaurant,cabins. We often link to other websites, but we can't be responsible for their content. Slept well on journey - beds very comfortable! I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Im starting to wonder? Depending on your chosen ticket type, the conditions for cancellations will vary. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. A great accolade and one thats a particular honour, as it was voted for by passengers. #1. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. We use dedicated people and clever technology to safeguard our platform. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Holyhead - Dublin. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Score: 4.3/5 (13 votes) . This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits How is one supposed to contact this company? Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Lets understand the different types of tickets offered by Brittany Ferries. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. We had a 4 berth cabin for two. Why should I have to ask for a refund that is due to me. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Lets have a look at different types of tickets. Loved by our customers It all screams SCAM! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. What a downcome. So down to the self service. We travelled from Plymouth to Santander, Spain on the Pont Aven. Kind regardsAlisonBrittany Ferries. Copyright 2022. Any comments? Call 0330 159 7000. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. JavaScript is disabled. The member of staff dealing with my problem was very good. Realted:- Premier Inn Cancellation Policy. Here are 8 tips for writing great reviews. I am sorry that you have not been able to amend your Flexi ticket online. Ouistreham to Portsmouth. Dear Mark, Thank you for your review. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. more. Tripadvisor performs checks on reviews. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. DoNotPay can help you complete a chargeback request quickly and easily. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! Home / Cancellation Policy / Brittany Ferries Cancellation Policy. But what annoys me is having altered your crossing if you need to . With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. If you cancel you will only get a 75% refund. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. Rank in 1 month. . No kettles in cabins. We had a 4 berth cabin for two. This is the version of our website addressed to speakers of English in the United States. Kind regardsAlison. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). I liked the updated cost as each section of the booking was completed. Its deplorable customer service. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. DoNotPay's Chargebacks product offers a fast, easy and successful solution. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Fees are in addition to any price increase that may apply. So where would you like to go in 2023? This email was sent January 10, 2023 3:49pm. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Every ship has a choice of accommodation to suit your budget. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. The shop was small but ok. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Claim it. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Each ticket has a different price set and provides better comfort. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Brittany Ferries General Ferry Booking Terms and Conditions. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. I am not complaining about the crossing or the staff on board. Back to driving thru France to Spain. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . read more, Ferry Portsmouth to Santander. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. Remaining balance due at least 60 days before travel date. It's just all a little confused (as are the ticket options). Please accept our apologies. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. In We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. You will also not make any amendments to your ticket. It goes against our guidelines to offer incentives for reviews. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. In the case of Standard and Flexi tickets, you pay fewer . The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. Adria Coral 600SL. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Twice been on hold for over 2 hours. Sit back and relax while we do the work. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Steak as tough as I have ever experienced. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Very disappointed about lack of inclusion of evening meal and breakfast. I just hope I've got the upgrade to a flexi ticket correct!! Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Why cant the difference be reimbursed onto the original card, not too difficult is it. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Theres no risk of bored teens on-board either. Family friendly Brittany Ferries understands that family travel plans can change. Brittany Ferries also charges cancellation fees on its tickets. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. No doubt I'll be told to claim on my insurance again! Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. Stop by and enjoy all we have to offer. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Three weeks on and I still haven't managed to speak to somebody. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. read more, Ferry Portsmouth to Santander. 2023 Trustpilot A/S. Online. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Why not credit the original card? No reduction in ferry price because of this. But much better than Galicia. Brittany Ferries has a very limited refund policy. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. or re book on other date ,,or tell them my situation ,,,thanks in advance. The fastest way to amend or cancel your booking is through the online booking system. brittany-ferries.co.uk Say Hola to Spain in 2023. Standard 158. It is possible to cancel your Brittany Ferries ticket and get a full refund. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. Bienvenue Brittany Ferries France. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. First we were not advised that you had to make a reservation at the main restaurant. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. . https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. No refund in case of a ticket booked in a special offer. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Do you agree with Brittany Ferries's 4-star rating? read more. Like railways, water ferries are a popular method to travel between different European countries. Tripadvisor performs checks on reviews. I did most times on line, but they have been very helpful if you ring them. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. Cabins excellent. Economy tickets are non-refundable, so you won't be able to get a refund. Review tags are currently only available for English language reviews. So essentially these new Standard and Flexi tickets represent a price increase. I booked flexi tickets with BF last year. 3. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Full payment is required if booking within 60 days of travel. Brittany Ferries General Ferry Booking Terms and Conditions. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). Would you like to go there now or continue browsing Family Traveller UK? brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Find the Chargeback Instantly product on DoNotPay. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Not good enough Brittany Ferries. Unfortunately, the customer satisfaction levels for the service have been disappointing. Thank you Jude. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Dear Dean, Thank you for taking the time to write a 4* review. Each ticket has a different price set and provides better comfort. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if .
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